Jun 15, 2019, 5:32 pm
JW Marriott Cancun, Mexico [Master Thread]
Apr 7, 2019, 2:20 pm
#151
Join Date: Apr 2019
Posts: 3
I'm currently talking to the concierge, so I strongly hope it does haha. I believe all Club91 level rooms include Club91 access, even if not specifically spelled out in the rate details. (And when I check my confirmation, I can upgrade to a Club91 suite for much less than the daily Club91-access fee). I've just shot off another e-mail to the concierge just to clarify though and I'll let you know once I get a response.
Secondly - Also asked the concierge if upgrades to Club91 suites are available for Platinum, will also let you know as soon as I hear back.
Secondly - Also asked the concierge if upgrades to Club91 suites are available for Platinum, will also let you know as soon as I hear back.
Last edited by sesflyerday; Apr 7, 2019 at 4:32 pm
Apr 8, 2019, 1:51 pm
#152
Join Date: Aug 2003
Location: msp
Programs: DL Plat, Marriott Gold, Hilton Gold
Posts: 798
@Smiley90 we’re getting the same price quote for a room on the Club91 floor but our rate does not include access to the Club91 lounge. Does your rate include lounge access?
If any of you use Ebates, they have frequently been having 10% back on Marriott bookings. So on top of the great rate and $50 daily credit, I’m getting 10% cash back (on room rate, not inclusive of taxes).
Today it is only 2%, but they’ve had 10% almost weekly this winter. You still book direct via Marriott, just start at Ebates.
https://www.ebates.com/coupons/marri...rrq7IbqQ%3D%3D
Apr 8, 2019, 1:55 pm
#153
Join Date: Aug 2003
Location: msp
Programs: DL Plat, Marriott Gold, Hilton Gold
Posts: 798
Also I wouldn’t bother with getting breakfast elsewhere - I got choice of breakfast, dessert tray, or cheese/crackers/fruit tray - plus beverages (water, beers, wine) - or points. Amenity delivered to room st time I specified. I’m only Gold so Platinum options probably better!
Apr 11, 2019, 8:48 pm
#154
FlyerTalk Evangelist
Join Date: May 2015
Location: BOS, YVR, ZRH
Programs: *G
Posts: 17,410
Having the same issue of a very-slow responding concierge. Did you find a better contact-person?
Apr 14, 2019, 6:04 am
#156
Join Date: Jan 2007
Location: Midwest
Programs: UA Silver, Bonvoy Titanium, Speedy Rewards Beverage Club
Posts: 480
Just checked in yesterday. To help Bungvoy elites who have an upcoming stay here, the property honors the upgrade policy in a "funny" way.
4.3.c ii. of the Bungvoy T&Cs provides, at pertinent part, "Platinum Elite Members and above receive a complimentary upgrade to the best available room subject to availability for the entire length of stay at the time of check-in." (emphasis mine)
My wife and I (traveling with our 3 young children) booked into the Club 91 level (the food spread, by the way, has been lovely so far). When we inquired about an upgrade, we were assured we'd been provided one. But the upgrade we were given was a room with an "enhanced" view with balcony. I'll represent to you that every room in this joint has a great view with balcony...there are no "lagoon" or "garden" view rooms.
On the Bungvoy app, they were still selling parlor suites (they call it the "Caribbean Suite" - it's a bedroom with a separate living area). My wife went through at least two levels of management at the front desk to be upgraded in accordance with the unambiguous terms of the program. The best they would do to upgrade us to one of the available Caribbean Suites with an up-charge of about $500 for the entire stay. I spoke to Marriott CSR (I'm on vacation, so I thought I'd waste my time). She apparently called the property and then got back onto the line and advocated on behalf of the property. You see, the property only makes "available" enhanced view rooms as an upgrade for elites. This seems like a not-so-sneaky away around giving elites a complimentary upgrade -- especially when they claimed they would have given us the suite if we had applied SNAs in advance. If it's "available" for purposes of a SNA, then it should be available for a complimentary upgrade.
Sweaty, tired, and ready to get our vacation started, we begrudgingly took the $500 up-charge and moved into the suite. But this is another nail in the coffin for Marriott's and my relationship. They have to get these properties under control.
So, moral of the story, this property *does not* honor the upgrade T&Cs -- be aware if you have a stay planned here. Doing it over, I would have bought three interconnecting rooms for less money at the Westin Resort & Spa (or just moved over to the Hyatt Ziva and not had a bad taste in my mouth).
4.3.c ii. of the Bungvoy T&Cs provides, at pertinent part, "Platinum Elite Members and above receive a complimentary upgrade to the best available room subject to availability for the entire length of stay at the time of check-in." (emphasis mine)
My wife and I (traveling with our 3 young children) booked into the Club 91 level (the food spread, by the way, has been lovely so far). When we inquired about an upgrade, we were assured we'd been provided one. But the upgrade we were given was a room with an "enhanced" view with balcony. I'll represent to you that every room in this joint has a great view with balcony...there are no "lagoon" or "garden" view rooms.
On the Bungvoy app, they were still selling parlor suites (they call it the "Caribbean Suite" - it's a bedroom with a separate living area). My wife went through at least two levels of management at the front desk to be upgraded in accordance with the unambiguous terms of the program. The best they would do to upgrade us to one of the available Caribbean Suites with an up-charge of about $500 for the entire stay. I spoke to Marriott CSR (I'm on vacation, so I thought I'd waste my time). She apparently called the property and then got back onto the line and advocated on behalf of the property. You see, the property only makes "available" enhanced view rooms as an upgrade for elites. This seems like a not-so-sneaky away around giving elites a complimentary upgrade -- especially when they claimed they would have given us the suite if we had applied SNAs in advance. If it's "available" for purposes of a SNA, then it should be available for a complimentary upgrade.
Sweaty, tired, and ready to get our vacation started, we begrudgingly took the $500 up-charge and moved into the suite. But this is another nail in the coffin for Marriott's and my relationship. They have to get these properties under control.
So, moral of the story, this property *does not* honor the upgrade T&Cs -- be aware if you have a stay planned here. Doing it over, I would have bought three interconnecting rooms for less money at the Westin Resort & Spa (or just moved over to the Hyatt Ziva and not had a bad taste in my mouth).
Last edited by DAYflier; Apr 15, 2019 at 6:00 am
Apr 14, 2019, 10:53 am
#157
Suspended
Join Date: Jun 2005
Programs: Delta Diamond, Marriott Ambassador & Lifetime Titanium, Hertz President's Circle, United Silver
Posts: 6,334
Just checked in yesterday. To help Bungvoy elites who have an upcoming stay here, the property honors the upgrade policy in a "funny" way.
4.3.c ii. of the Bungvoy T&Cs provides, at pertinent part, "Platinum Elite Members and above receive a complimentary upgrade to the best available room subject to availability for the entire length of stay at the time of check-in." (emphasis mine)
My wife and I (traveling with our 3 young children) booked into the Club 91 level (the food spread, by the way, has been lovely so far). When we inquired about an upgrade, we were assured we'd been provided one. But the upgrade we were given was a room with an "enhanced" view with balcony. I'll represent to you that every room in this joint has a great view with balcony...there are no "lagoon" or "garden" view rooms.
On the Bungvoy app, they were still selling parlor suites. My wife went through at least two levels of management at the front desk to be upgraded in accordance with the unambiguous terms of the program. The best they would do to upgrade us to one of the available parlor suites with an up-charge of about $500 for the entire stay. I spoke to Marriott CSR (I'm on vacation, so I thought I'd waste my time). She apparently called the property and then got back onto the line and advocated on behalf of the property. You see, the property only makes "available" enhanced view rooms as an upgrade for elites. This seems like a not-so-sneaky away around giving elites a complimentary upgrade -- especially when they claimed they would have given us the suite if we had applied SNAs in advance. If it's "available" for purposes of a SNA, then it should be available for a complimentary upgrade.
Sweaty, tired, and ready to get our vacation started, we begrudgingly took the $500 up-charge and moved into the suite. But this is another nail in the coffin for Marriott's and my relationship. They have to get these properties under control.
So, moral of the story, this property *does not* honor the upgrade T&Cs -- be aware if you have a stay planned here. Doing it over, I would have bought three interconnecting rooms for less money at the Westin Resort & Spa (or just moved over to the Hyatt Ziva and not had a bad taste in my mouth).
4.3.c ii. of the Bungvoy T&Cs provides, at pertinent part, "Platinum Elite Members and above receive a complimentary upgrade to the best available room subject to availability for the entire length of stay at the time of check-in." (emphasis mine)
My wife and I (traveling with our 3 young children) booked into the Club 91 level (the food spread, by the way, has been lovely so far). When we inquired about an upgrade, we were assured we'd been provided one. But the upgrade we were given was a room with an "enhanced" view with balcony. I'll represent to you that every room in this joint has a great view with balcony...there are no "lagoon" or "garden" view rooms.
On the Bungvoy app, they were still selling parlor suites. My wife went through at least two levels of management at the front desk to be upgraded in accordance with the unambiguous terms of the program. The best they would do to upgrade us to one of the available parlor suites with an up-charge of about $500 for the entire stay. I spoke to Marriott CSR (I'm on vacation, so I thought I'd waste my time). She apparently called the property and then got back onto the line and advocated on behalf of the property. You see, the property only makes "available" enhanced view rooms as an upgrade for elites. This seems like a not-so-sneaky away around giving elites a complimentary upgrade -- especially when they claimed they would have given us the suite if we had applied SNAs in advance. If it's "available" for purposes of a SNA, then it should be available for a complimentary upgrade.
Sweaty, tired, and ready to get our vacation started, we begrudgingly took the $500 up-charge and moved into the suite. But this is another nail in the coffin for Marriott's and my relationship. They have to get these properties under control.
So, moral of the story, this property *does not* honor the upgrade T&Cs -- be aware if you have a stay planned here. Doing it over, I would have bought three interconnecting rooms for less money at the Westin Resort & Spa (or just moved over to the Hyatt Ziva and not had a bad taste in my mouth).
You definitely need to escalate this with Marriott. I would call back and ask for a supervisor. You're entitled to the up-charge being refunded.
Marriott confirmed to @gleff at View from the Wing that a resort has to give you a suite upgrade for free if a suite is available.
https://viewfromthewing.boardingarea...acaste-resort/
Apr 14, 2019, 11:09 am
#158
Join Date: Jun 2011
Posts: 378
if the room description says Club 91 floor, you get all of the privileges.
If any of you use Ebates, they have frequently been having 10% back on Marriott bookings. So on top of the great rate and $50 daily credit, I’m getting 10% cash back (on room rate, not inclusive of taxes).
Today it is only 2%, but they’ve had 10% almost weekly this winter. You still book direct via Marriott, just start at Ebates.
https://www.ebates.com/coupons/marri...rrq7IbqQ%3D%3D
I'm assuming I got the room because I had paid for a suite, and no other suites were available. My experience at this hotel is that you only get what you pay (or tip) for.
Apr 14, 2019, 11:33 am
#159
FlyerTalk Evangelist
Join Date: May 2015
Location: BOS, YVR, ZRH
Programs: *G
Posts: 17,410
This is just outrageous since you've already paid for a Club 91 level room.
You definitely need to escalate this with Marriott. I would call back and ask for a supervisor. You're entitled to the up-charge being refunded.
Marriott confirmed to @gleff at View from the Wing that a resort has to give you a suite upgrade for free if a suite is available.
https://viewfromthewing.boardingarea...acaste-resort/
You definitely need to escalate this with Marriott. I would call back and ask for a supervisor. You're entitled to the up-charge being refunded.
Marriott confirmed to @gleff at View from the Wing that a resort has to give you a suite upgrade for free if a suite is available.
https://viewfromthewing.boardingarea...acaste-resort/
Apr 14, 2019, 2:21 pm
#160
Suspended
Join Date: Jun 2005
Programs: Delta Diamond, Marriott Ambassador & Lifetime Titanium, Hertz President's Circle, United Silver
Posts: 6,334
The original poster should blast the property on Trip Advisor. If he is still on-property, I would ask for the general manager.
Apr 14, 2019, 2:30 pm
#161
Join Date: Dec 2007
Location: SFO
Posts: 4,917
This is pretty much true for all of Mexico. I wonder if a $100 tip to the concierge or bellman would have gotten you a better room. I've never tipped the front desk clerks so I don't know if that's kosher, but tipping the concierge and bellman is totally legit.
The original poster should blast the property on Trip Advisor. If he is still on-property, I would ask for the general manager.
The original poster should blast the property on Trip Advisor. If he is still on-property, I would ask for the general manager.
Apr 14, 2019, 5:12 pm
#162
Suspended
Join Date: Jun 2005
Programs: Delta Diamond, Marriott Ambassador & Lifetime Titanium, Hertz President's Circle, United Silver
Posts: 6,334
Gary Leff at View from the Wing picked this up. I disagree with him slightly because he says Marriott upgrades are limited to a "standard" suite when that's a legacy Starwood-thing:
I agree that theoretically a hotel could limit suite upgrades to only one physical suite in the entire hotel thereby ensuring there is never availability, but the old, legacy Starwood "standard" or "select" upgrade terminology does not appear in the terms and conditions of Marriott Bonvoy.
Upgrades include standard suites, which ones those are though are determined by the hotel. You have to be a 75 night elite to get suite upgrades at Ritz-Carlton but otherwise 50 night elites are entitled to available suites except at timeshare properties, Aloft, Element, and non-participating brands like Bvlgari.
https://viewfromthewing.boardingarea...but-its-risky/
https://viewfromthewing.boardingarea...but-its-risky/
Apr 14, 2019, 7:09 pm
#163
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,480
I spoke to Marriott CSR (I'm on vacation, so I thought I'd waste my time). She apparently called the property and then got back onto the line and advocated on behalf of the property. You see, the property only makes "available" enhanced view rooms as an upgrade for elites. This seems like a not-so-sneaky away around giving elites a complimentary upgrade -- especially when they claimed they would have given us the suite if we had applied SNAs in advance. If it's "available" for purposes of a SNA, then it should be available for a complimentary upgrade.
Apr 15, 2019, 8:24 am
#164
Join Date: Jan 2007
Location: Midwest
Programs: UA Silver, Bonvoy Titanium, Speedy Rewards Beverage Club
Posts: 480
Is there any chance there's an email contact? I haven't been on FT much lately...are the SPG lurkers still lurking?
Apr 15, 2019, 8:34 am
#165
Join Date: Jun 2004
Location: Queens, NY
Programs: Bonvoy Titanium, OW Emerald, HH Diamond
Posts: 1,066