Apr 21, 2014, 8:16 am
Last edit by: margarita girl
Hotel email: [email protected]
Lobby renovation is complete. Executive lounge is on ground floor (not a M Lounge).
Lobby renovation is complete. Executive lounge is on ground floor (not a M Lounge).
JW Marriott Grosvenor House (London, UK) [Master Thread]
Sep 26, 2014, 7:31 pm
#151
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I am Platinum with Marriott and accidentally left a closet full of clothes at the Marriott Grosvenor Square; I checked out today.
Is there a way to get them back? If so, could you let me know what the next steps are (i.e., who to contact)?
How does Marriott usually handle these things; is there a lost and found?
Thank you!
Is there a way to get them back? If so, could you let me know what the next steps are (i.e., who to contact)?
How does Marriott usually handle these things; is there a lost and found?
Thank you!
Must have been awful cold walking out naked. Just kidding
Sep 26, 2014, 7:43 pm
#152
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Nice visual, Baze.
OP, just call the hotel ASAP, first so they know you actually checked out and you don't keep getting billed, and second to arrange shipping or storage of your clothes.
Sep 26, 2014, 7:50 pm
#153
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Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
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Contact the hotel directly, not Marriott. Odds are housekeeping turned the clothes in and they're in lost and found. Give the hotel your address and have them return clothes to you. Give them your FedEx or ups or credit card number to cover the return cost.
Cheers
Cheers
Sep 26, 2014, 8:40 pm
#154
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Call the hotel - lost and found. Assuming they have them, they will likely package them up and mail them, though you'll have to pay shipping (which is fair).
I left a bunch of stuff at the Paris Rive Gauche this summer, and did the same.
I left a bunch of stuff at the Paris Rive Gauche this summer, and did the same.
Sep 30, 2014, 5:09 am
#156
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Join Date: Aug 2010
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It depends on how much your clothes worth and where you are - it might be more expensive to have them shipped to your home than buying new ones. My son left a down jacket in the wildlife park in Tucson, and they said it will cost me USD 100 to ship to Sweden or USD 50 to ship to LA (shipping plus packaging cost). I told them please donate the jacket to a charity to benefit a child in need.
Sep 30, 2014, 9:26 pm
#157
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Location: Minneapolis: DL DM charter 2.3MM
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If there are new clothes, you might be charged duty. Normally your duty free allowance only applies for stuff that accompanies you.
Sep 30, 2014, 9:39 pm
#158
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I was in UK one time, got in late, had an oh-dawn-hundred departure. Left clothes behind in closet. Didn't resize it until I got home. Unpacked/called hotel and due to time zone dif got the guy who checked me put at oh dawn hundred. He said yup we've got the clothes. Arrived via FedEx a clue of days later. No custom fees involved.
I hate auto correct.
Cheers
Sep 30, 2014, 10:48 pm
#159
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I said "might." Officially you should report the new clothes as acquired abroad, even if they have been worn, and customs will assess duty on their depreciated value. Similarly, you are required to report alterations or mending work on clothes done abroad. Obviously YMMV.
Oct 1, 2014, 6:12 am
#160
Join Date: Jun 2008
Location: BDU
Programs: DL:MM, Marriott:LTT
Posts: 8,779
When I've done this, which is more often than I should admit, I've emailed the hotel a shipping label to affix to the box. This does a number of things: it ensures the correct address is used, it gives me the shipping number for tracking purposes and it allows me to take advantage of my company's negotiated rate on shipping, which can be quite lower than if Marriott slaps a label on the box for you. (We have a procedure to reimburse the company.) Fortunately, the one time I left something Internationally it was my glasses, which are smaller and lighter than clothes. An no, there were no custom fees mentioned.
Oct 1, 2014, 8:11 am
#161
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Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,417
When I've done this, which is more often than I should admit, I've emailed the hotel a shipping label to affix to the box. This does a number of things: it ensures the correct address is used, it gives me the shipping number for tracking purposes and it allows me to take advantage of my company's negotiated rate on shipping, which can be quite lower than if Marriott slaps a label on the box for you. (We have a procedure to reimburse the company.) Fortunately, the one time I left something Internationally it was my glasses, which are smaller and lighter than clothes. An no, there were no custom fees mentioned.
Oct 1, 2014, 8:32 pm
#164
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The OP asked a simple question and got an answer. Presumably he followed the advice and got his clothing back. Were some of you expecting a hey the clothes arrived woo-hoo post? I wasn't.
Maybe he could have done a thanks all, which would be polite but not required, but this was not a complicated issue that required a lot of input by FTers. If that had been the case I might get the angst a bit more, bit not on a very simple matter.
And then there's the possibility the OP is still traveling and hasn't had time to check back. I'm continually amazed (this is a generic comment that crossed multiple forums) on how many people on a travel bulletin board where people travel expect immediate follow up posts.
Cheers
Oct 1, 2014, 8:36 pm
#165
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Join Date: Jul 1999
Location: Ewa Beach, Hawaii
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Did I miss something?
The OP asked a simple question and got an answer. Presumably he followed the advice and got his clothing back. Were some of you expecting a hey the clothes arrived woo-hoo post? I wasn't.
Maybe he could have done a thanks all, which would be polite but not required, but this was not a complicated issue that required a lot of input by FTers. If that had been the case I might get the angst a bit more, bit not on a very simple matter.
And then there's the possibility the OP is still traveling and hasn't had time to check back. I'm continually amazed (this is a generic comment that crossed multiple forums) on how many people on a travel bulletin board where people travel expect immediate follow up posts.
Cheers
The OP asked a simple question and got an answer. Presumably he followed the advice and got his clothing back. Were some of you expecting a hey the clothes arrived woo-hoo post? I wasn't.
Maybe he could have done a thanks all, which would be polite but not required, but this was not a complicated issue that required a lot of input by FTers. If that had been the case I might get the angst a bit more, bit not on a very simple matter.
And then there's the possibility the OP is still traveling and hasn't had time to check back. I'm continually amazed (this is a generic comment that crossed multiple forums) on how many people on a travel bulletin board where people travel expect immediate follow up posts.
Cheers