Originally Posted by captainbaker

We have roughly 300 flight crews and all are Marriott people. There are a few who are really anal about the whole 'Being recognized at a Platinum member'.

Ive invoked the $100 rule 3 times in 20 years. The last time was 5 years ago at a Marriott casino in Puerto Rico. We walked up to the front desk and the person behind the desk would not put down her cell (texting). My flight attendant said 'excuse me' after about a minute. CRS looked up, rolled her eyes and slammed down her cell.

It went down hill from there. No thank you for being a Plat member, just lots of aggravation from us interrupting her twitter war. We finished up and regrouped back a half hour later in the lobby bar. We all felt a little disrespected as regular guests, let alone Platinum etc. Long story short, I asked for the $100, she said there is no such thing. The Shift manager confirmed the claim. I told him I would call Salt Lake while he looks it up. About 10 minutes later, he walks over to our table and asks to talk to me in private. I assumed so he could make things right and apologize. Nope, he doubles down. "Do you really need the $100? Are you really that poor? So you want her to get fired?"

I responded, "No, No and thats your call". He had the $100 bill in his pocket along with a receipt for me to sign. At that point, I told him to get two more $100 bills for my crew members. I should have written a letter, but when I write my first letter to Marriott, I want it to carry some weight.

Originally Posted by nacho

I have been to 4.5 out of 5 hotels on TA and I would only give 2 at max. Modern rooms, comfortable bed...... basically they are made things up unless these people can fall asleep on a floor and living in a haunted house.

Originally Posted by Points Scrounger

They cannot issue a receipt?

Originally Posted by Points Scrounger

What I meant was that if they are going to give you a check later, perhaps the hotel could give you something on their letterhead indicating that you were in entitled to the check so that you would have a document to follow up with.

Originally Posted by chix

Hello everyone,

I am presently staying at this recently converted Wyndham. They are evidently in transition and do not know much about the Marriott program and most certainly are not aware of the Platinum Amenity Guarantee.

They failed to live up to multiple Platinum benefits and even admitted they did not offer the Amenity at check in.

I asked for the $100 guarantee and they say that Delta Hotels "do not participate" and they even claim they checked with Marriott Rewards. I asked for the name of who they spoke to and they had no name.

The proof is in this picture and link below that Delta participates.

They are trying to get out of the guarantee by offering a thousand or two Marriott Points.

I declined the offer and he said the offer is coming from the GM and that is the best they can do.

I said I will talk to the GM in the morning.

Crazy stupid that I have to argue with them about their participation.

I am on hold with MR customer relations to open a case.

Any thoughts in the meantime?

Everybody says here that you should not check out without resolution or you forfeit the guarantee.

I really just want to leave in the morning without drama!

Thanks all!


https://www.marriott.com/marriott-re...s/guarantee.mi

Originally Posted by Jon Maiman

+1 Hotel should be able to issue some kind of documentation for it. Worst case, I guess you could call MR while still on property and ask them to annotate the reservation or otherwise document it in the system. Would be a lot of hassle, but sometimes it is about the principle of the issue.

Fortunately I very rarely run into issues with missing PAG gifts. I think I only collected the cash once at a Springhill Suites many years ago. In general if the property acknowledges the mistake and corrects it, I don't push for the cash payment. The one time I did collect it the property insisted on paying it out. On the other hand if I run into a property that refuses to acknowledge the mistake and resists paying out, then I would push very hard to get the payment. So far that hasn't been necessary. YMMV....

--Jon

Originally Posted by seawolf

Just had this paid out in cash at Delta Norfolk, VA. GM was on site and just had me sign a accounting receipt and handed me 5 $20s.

Definitely no reason to use mobile check-in.

Originally Posted by Jon Maiman

if the property acknowledges the mistake and corrects it, I don't push for the cash payment. The one time I did collect it the property insisted on paying it out. On the other hand if I run into a property that refuses to acknowledge the mistake and resists paying out, then I would push very hard to get the payment. So far that hasn't been necessary. YMMV....

--Jon