Originally Posted by captainbaker

We have roughly 300 flight crews and all are Marriott people. There are a few who are really anal about the whole 'Being recognized at a Platinum member'.

Ive invoked the $100 rule 3 times in 20 years. The last time was 5 years ago at a Marriott casino in Puerto Rico. We walked up to the front desk and the person behind the desk would not put down her cell (texting). My flight attendant said 'excuse me' after about a minute. CRS looked up, rolled her eyes and slammed down her cell.

It went down hill from there. No thank you for being a Plat member, just lots of aggravation from us interrupting her twitter war. We finished up and regrouped back a half hour later in the lobby bar. We all felt a little disrespected as regular guests, let alone Platinum etc. Long story short, I asked for the $100, she said there is no such thing. The Shift manager confirmed the claim. I told him I would call Salt Lake while he looks it up. About 10 minutes later, he walks over to our table and asks to talk to me in private. I assumed so he could make things right and apologize. Nope, he doubles down. "Do you really need the $100? Are you really that poor? So you want her to get fired?"

I responded, "No, No and thats your call". He had the $100 bill in his pocket along with a receipt for me to sign. At that point, I told him to get two more $100 bills for my crew members. I should have written a letter, but when I write my first letter to Marriott, I want it to carry some weight.