Four Points Munich Arabellapark (formerly Sheraton Munich), Germany [Master Thread]
Jan 5, 2014, 4:36 am
#64
Join Date: Jun 2009
Programs: LH LT SEN, Bonvoy Titanium (former SPG Plat) + LTP
Posts: 170
Jan 5, 2014, 4:53 am
#65
Join Date: Aug 2010
Location: MUC
Programs: LT Marriott Gold, Velocity Gold, Accor Gold
Posts: 335
I hope that everyone is putting their complaints in writing. I did so after my recent stay and let them know how unsatisfactory the catering was. Did not see anyone in the lounge in a robe. The food options were awful, catering looked like it was done by a bunch of frat boys.
I managed to serve myself wine. If I had of waited for service I would have gone thirsty. Some visitors were fallen all over by staff, others like myself seemed to be on the ignore list. Only interaction was when they wanted to know the room number.
I managed to serve myself wine. If I had of waited for service I would have gone thirsty. Some visitors were fallen all over by staff, others like myself seemed to be on the ignore list. Only interaction was when they wanted to know the room number.
Jan 5, 2014, 5:00 pm
#66
Moderator: Asiana & Qantas Frequent Flyer
Join Date: Dec 2006
Location: STR/SYD/SMF
Programs: QF Lifetime SG, LH HON, OZ Lifetime Diamond +, HH Diamond, Marriott Lifetime Platinum
Posts: 14,375
While there was neither anybody in a bathrobe nor any hot food, the catering was actually very nice. Lots of good options during the day. My biggest complaint would be that the food serving area is very narrow which leads to traffic jams during busy periods.
Jan 7, 2014, 1:24 pm
#67
Join Date: Jan 2007
Location: Germany
Programs: LH HON, AMEX Plat, Avis Pres, Sixt Diamond, SPG Plat, Hilton G, Priority G, Hyatt Plat,Kempinski PC
Posts: 360
Can confirm the bathrobes for today. Yes, not hot food but cold food of much better quaility than before. Staff just ignores everyone. The traffic jam at the buffet is anoying. Also, everything is very messy and dirty. Average train station waiting hall has nicer atmosphere than this place. Four Points Olympiapark has definately much nicer atmosphere...
May 18, 2014, 2:47 pm
#68
FlyerTalk Evangelist
Join Date: Feb 2007
Location: PDX
Programs: UA 1K, Marriott Plat
Posts: 11,500
Any updates on what the lounge breakfast offering is here? I currently have a stay booked but have considered changing to the Sheraton Westpark (I know what their breakfast is like).
Jun 18, 2014, 8:35 am
#69
Join Date: Dec 2010
Location: SE USA
Programs: DL DM/MM , IHG Plat, MR Titanium, HH Gold, EK Frequent Kettle, UA Silver, AA Hater
Posts: 2,020
Run down hotel. Needs updating and cleaning.
Minimal SPG gold bennies.
Good food.
Apparently has apartments with permanent residents in addition to hotel rooms? Weird.
Green points program not functioning - failed 3 of 4 days......had to beg for my coupon twice and did not clean my room the day I wanted it (and no coupon!). Do not offer it if you cannot administer it.
Minimal SPG gold bennies.
Good food.
Apparently has apartments with permanent residents in addition to hotel rooms? Weird.
Green points program not functioning - failed 3 of 4 days......had to beg for my coupon twice and did not clean my room the day I wanted it (and no coupon!). Do not offer it if you cannot administer it.
Jun 18, 2014, 10:43 pm
#70
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,187
Jul 29, 2014, 8:41 am
#71
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,187
Put up relatives at the Sheraton last weekend and have a few things to report:
Golds get 250 points, free internet or a beverage at the bar. This is was told only upon checkout, after I asked. Fine with me, happy with the 250 points. No room upgrade to club level or anything similar, didn't get the city view.
Plats get club access of upto 3 persons per room as a standard benefit, automatic upgrade to suite offered for one room in the reservation. 500 points offered at checkin, didn't ask what the alternatives were.
We paid 69.30€/night, so got good value for money. ^
The façade of the lower 3-5 floor is currently being redone, so the building is fenced in. Some construction noise during the day.
Golds get 250 points, free internet or a beverage at the bar. This is was told only upon checkout, after I asked. Fine with me, happy with the 250 points. No room upgrade to club level or anything similar, didn't get the city view.
Plats get club access of upto 3 persons per room as a standard benefit, automatic upgrade to suite offered for one room in the reservation. 500 points offered at checkin, didn't ask what the alternatives were.
We paid 69.30€/night, so got good value for money. ^
The façade of the lower 3-5 floor is currently being redone, so the building is fenced in. Some construction noise during the day.
Aug 18, 2014, 1:31 pm
#72
Join Date: Jun 2002
Location: BCT. Formerly known as attorney28
Programs: LH HON,BA GGL GfL,Hyatt LT Glob,Mrtt LT P,Hilt LT D,IC Amb,Acc P,GHA Tit,LHW Strlg,Sixt/Av/Hz D/Pres
Posts: 6,826
Apparently they (as well as the Westin next door) are transitioning into emptying all the minibars 
. I was in two different rooms during this stay, first a suite, then a regular room on the 21st floor - the suite still had stuff in the minibar, the regular room didn't. Takes 25 minutes to get some beverages .
How and why they do this wasn't explained to me, but apparently there have been a lot of complaints already (rightly so).
. I was in two different rooms during this stay, first a suite, then a regular room on the 21st floor - the suite still had stuff in the minibar, the regular room didn't. Takes 25 minutes to get some beverages . How and why they do this wasn't explained to me, but apparently there have been a lot of complaints already (rightly so).
Nov 1, 2014, 3:30 am
#73
Join Date: Jun 2007
Location: europe
Programs: EX²-*wood platinum, EX-hyatt diamond, sixt platinum, hilton silver, leaders club, esselunga verde...
Posts: 2,048
As platinum you also can get breakfast downstairs in the restaurant without using the 500 points.
Even there the breakfast is nothing to write home about. Schinken tastes as Paprikalyoner. BTW there was no Paprikalyoner. In my suite the minibar is full stocked. No bathrobe was seen in the lounge so far. No warm / hot dishes in the evening in the lounge.
Even there the breakfast is nothing to write home about. Schinken tastes as Paprikalyoner. BTW there was no Paprikalyoner. In my suite the minibar is full stocked. No bathrobe was seen in the lounge so far. No warm / hot dishes in the evening in the lounge.
Nov 1, 2014, 8:49 am
#74
Join Date: Jun 2007
Location: europe
Programs: EX²-*wood platinum, EX-hyatt diamond, sixt platinum, hilton silver, leaders club, esselunga verde...
Posts: 2,048
And you have to go to the spa if you want to go to WC / 00 when you are in the lounge and your room is on another floor...