I hope that everyone is putting their complaints in writing. I did so after my recent stay and let them know how unsatisfactory the catering was. Did not see anyone in the lounge in a robe. The food options were awful, catering looked like it was done by a bunch of frat boys.
I managed to serve myself wine. If I had of waited for service I would have gone thirsty. Some visitors were fallen all over by staff, others like myself seemed to be on the ignore list. Only interaction was when they wanted to know the room number.