Have you at least tried to find out why the account was closed?

You say that there is a statement balance of $1500 but not on which card. Was the account current or had you missed a payment. Did you breach any credit lines?
I cannot imagine that buying a single $1000 at a grocery store would have initialed a review of your accounts. Nor would doing only $4-5K of MSing a month be, as well. We are definitely missing some data here.

I am wondering if the following scenario is being played out in banks.

Customer is using a credit card and charging $25K a month on it (of which all or nearly all is MSing activity of some sort).

Covid comes along and all of sudden, the charges decline to nearly zero (some food and delivery only) due to impediments on doing MSing.

The bank rats see an account that was a $300K a year account suddenly dropping to nothing and start wiskering around :D

And voila, the truth gets found out. I wonder if that is what happened to ketelone :confused:

I can see if bank would want to review the account with a sudden jump in spend, don't see them reviewing due to decline in spend.

No all statement balances were always paid in time. The current balance is not a statement balance yet because the charge was done on the cusp of statement balance posting so the balance will become statement balance in just short of a month. The 4k-5k MSing was done on at least 2 out of 3 Citi cards/month way back before March meaning. Never cycled credit or paid before statement closed. always after statement posted.

at this point more upset at losign 150k points than citi closing.

Have you checked your credit report for any recent adverse incidents?

While I know that banks have been pulling back on credit lines and closing accounts due to Covid risks, there does not seem to be anything that you have mentioned so far that is out of line.

I would seriously try and contact Citi to find out what exactly happened to get you shut down. Was your business card associated with a legitimate business? If so, you may want to approach it as a business matter.

I am in the same boat. CIti shut me down and I lost almost 2k in cash back. I also had about 200k in TY points. I was able to log in and get gift cards with my TY points. Not sure why. I could not transfer to airline or get cash but it let me buy store gift cards. I have filed a CFPB complaint and Citi did not budge. I am thinking of taking to smalls claim court or arbritation but I dont want to waste my time. I ms'd about 50-60k a month for several years. Citi made it so easy to MS and I think I screwed up buy applyinng for a card under my wifes name. Regardless, I know I abused citi over the years so I do not think I have a good case and if I was a juror I would find me guilty. Even though I abused Citi, I never did natghing illegal and I am cofident tehy lost money ob me, they still generated tons of swipe fees, so I dont feel too bad. I honestly believe they owe me annual fees prorated refunded to me. I had a prestige and 2 AA cards with annual fees.

your situation sounds very strange. can you give us more detail? which citi personal? which citi biz? 5k/mo on 2 cc is very low volume. and this was before march. why would citi suddenly shut you down? did you WMBP? any major change on your CR? was your MS from GC mall? something must have triggered it.

also, did you try accessing your TYP? see blog post:
https://travelinpoints.com/citi-shut...y-credit-cards

can you give us more detail about the trigger? what do you mean app under you wifes name? 60k/mo MS is large but they let you do it for several years so obviously something put eyes on your account.

also, if you want info related to citi arb or small claims, plenty has been written all over FT about it. or see blog post:
https://frequentmiler.boardingarea.c...ti-arbitration

Submit an arbitration case against Citi. It's the only way you'll get your points back. Worked for me and was free to do.

If you've been MSing very lightly (<3k/mo, at SM), doing bill pay, no limit cycling on Barclays personal and business cards, is it better to close account down by yourself when they won't waive AF anymore to avoid the eventual shutdown?

Yes, although I don't think shutdown is inevitable with that level of MS.

c1 shutdown my spark just a couple of months after meeting $2k SUB. Did a BP that took it negative prior to a $2k charge was declined in store. No FA text/call/email either. Yeah a bit sloppy but figured I had a couple days to bring it up to $0 before payment hit. Too bad, but got all the cash out. Sucks to lose a bp friendly 2% but with GCC gone probably wouldn't use a ton more anyway.

That was fast. They must be cracking down on MS with vengeance. Took me 5 years of solid MSing and 2yrs of consistent BP before they caught me.

But have you tried the combo of negative balance + overpaying with BP?

yes, well, I guess I shouldn’t have treated a new account the same as an old either. It was 2nd 2k bonus in 2 yrs for that p and c1 seemed a bit butthurt on opening (lots of docs back and forth)

Happened once or twice by mistake. I didn't purposely abuse it though. Also, last year in early Spring I started ordering from GCM a lot more and then I got a call from them asking if I'm buying GCs. After that, periodically some local <redacted by moderator> relationship manager would hit me up to see if I needed anything. I'm guessing they were trying to see if they could upsell me to some bogus financial services but decided to finally axe my "relationship" after I didn't take the bait.