Sorry I'm late getting back with this but, I dug up my records. Actually, I did have 6 BP between Prestige/Premier late last year with Citi.so likely that"s the culprit. I have already written my letter to citi in response and will take it from there. I am sure it will end in arbitration.

Maybe not.
Arbitration is expensive, they have a real risk of losing and actually, the true value of your points is not as valuable as the costs to fight it. So, I suspect that Citi will cave and give you back your balance without much of a fight.
Let us know how it eventually winds up.

Still waiting on a response from Citi, any data points on expected time of response. My letter was cordial. My demands were to reinstate my accounts as I have never exceeded my posted credit limits, always paid my balance in full prior to date requirement, and did not stray outside the T&C supplied to me. I was due a $250 credit on my prestige card for restaurant spend which was done within first week of May 2020 that still was not credited prior to shutdown. Lastly, I asked for the ability to transfer my points to one o their transfer partners. I am sure my account status will not be changed but by only asking for what I actually was in possession of at the time may get me better results initiating a fight. If that does not work then arbitration will be undertaken. A question I have and can not find the answer for is-- Is there a certain time period in which I can pursue arbitration? I see they give me 30 days to inquire as to the action they took. Also, has anyone had luck in opening Citi or BOA (alaska)credit cards after a shutdown? I have seen some institutions reinstated the privilege.

I have not seen any DPs where someone who was shut by Citi for MSing behavior was or has been reinstated.

Doesn't mean it hasn't happened. I got reinstated after being shut down by BB 3 years after the event, so I can say it does happen.

Update on my situation.
I waited a month and did not receive any response from Citi regarding my requests. At this point, which was last week, after reading the details of arbitration, I just decided to request Alex Bachuwa to take my case. I filled out his online forms and it is now in his hands. Has anyone had experience in having him deal with shutdown issues and/or the time frames of the firm contacting you? I was recommended to contact him and figured it would be a better route, although potentially more costly. I uploaded all of my information and have not heard anything one way or the other as to additional information needed.

Your Citi credit card terms & conditions has an arbitration paragraph. You can only use the arbitration companies listed there. Usually AAA or JAMS. Don't know who this Alex Bachuwa guy is, but you might be wasting your time. Arbitration is free with AAA/JAMS. Read your Citi terms & conditions.

Yes, I did all of that and am well aware of the T&C regarding arbitration. Alex is lawyer who is an author at Frequent Miler and focuses on consumer protection. There is plenty of information online about his experience with situations very similar to mine. As for as costs, that's my decision and I just want to make sure Citi has to pay out what they were supposed to. In today's world, I don't think anything is a sure bet so I like having an experienced individual working to right a wrong.

I'm happy to report that Citi has ended

Of course, I had to play my cards right. It took great forbearance, cunning, and an understanding of and sensitivity to bureaucratic norms.

I began with a strongly worded e-mail that was, shamefully, a little more professional than the one I posted here:

https://cimg3.ibsrv.net/gimg/www.fly...98a633bfc3.png

My reasonable request was brutally rebuffed:

https://cimg6.ibsrv.net/gimg/www.fly...9e3f07805f.png

I issued a subtle threat:
https://cimg9.ibsrv.net/gimg/www.fly...69e9f9f217.png

Then I filed the paperwork with AAA and they coughed up a g. Ez game

The only possible conclusion is that, if a credit-card company shuts you down, you should respond with an insulting e-mail, make an exorbitant demand far in excess of the value of your accumulated rewards, ridicule the little Eichmanns when they reject that demand, serve them with an arbitration letter that villainizes the entire banking system and perhaps overstates your case, then collect your tendies and tell everyone else what to do on a public forum.

My only regrets are failing to disrespect the bank and its employees more and not demanding more cash. The arbitration fee to Citi is $1750, so I recommend $1749.99—unless your TYP and cashback are worth more than that, in which case you should try the value of your rewards + $1749.99 or $4206.90, whichever is more. I'd say you should shake them down ASAP, but it'll probably still work this way even after the Senator from MBNA senilely assumes the presidency.

Of course, I'm sad I can no longer use Citi as my own personal mob front and cash piñata. It was at least a measure of justice for what they do to the rest of the world. I'll also miss their god-awful IT and the nice CSRs who giggled when I said, "Time for debit card #20!" But, overall, this has been a great experience. To paraphrase Mr. Garrison, now I gotta get my other credit-card accounts closed for being a bust-out risk.

CML

How much did the AAA filing cost?

$0. And Citi pays the fee if it goes to arb

Good to know. I'll keep this in mind for future shutdowns. With Citi, I only had $150 of cashback on the line so didn't feel like spending time, but glad to see you got the better of them.

Good for you, Chris. It's great when a consumer who has been wronged holds the credit card issuer accountable, as you have.

Aren't these settlements supposed to be confidential? Just wondering...

The quoted offer from the bank mentioned "our standard confidential settlement agreement". But we don't know the contents of the final signed agreement. In any case, it's helpful for the community to know such details, even if the OP is violating his agreement.

Not like I'd ever violate that by posting if the final settlement was in that amount ... :cool: