Dec 2, 2015, 5:53 pm
Last edit by: financialhippie
Successful Credit Cards Used (Posted as Purchase)
Amex Open SPG Business
AMEX SPG (non-business)
BofA - Virgin Atlantic MC
BofA - Amtrak World MC
Barclaycard Aviator Red/Silver MC
Chase Ink Plus Visa
Chase Hyatt Visa (x2)
Chase BA Visa
Chase United MileagePlus Explorer
Chase United MileagePlus Club
Chase Sapphire Preferred
Citi Prestige MC
Citi Premier MC
Citi AT&T Access More MC (3x for rent category)
Citi AA Platinum MC
FIA Fidelity Mastercard
Successful Payees:
BMW Financial: Processed 10/13, Sent 10/14, Arrived-Posted 10/19
Caliber Home Loans: Processed 12/09, Sent 12/11, Arrived-Posted 12/18
Cedent mortgage
Chase Mortgage (sends check)
Citi Mortgage: Processed 10/7, Sent 10/8, Arrived-Posted 10/15
Citizen's Auto Finance - Around 1 week.
CRA Personal Tax
George Mason University: Over a week and a half.
Infiniti Financial: Processed 10/13, Sent 10/14, Arrived-Posted 10/21
Lexus Financial. Processed 3/9/16, Posted 3/14/19
Morgan Stanley Home Loans: Processed 01/14, Sent 01/15, Arrived-Posted 01/21
National Grid Electric MA: 1 week turnaround
National Grid Gas MA: 3 week turnaround, sends physical check
"NJ City" Tax: Processed 01/21, Sent 01/22, Arrived-Posted 02/01
Penfed Mortgage: 1 week turnaround
TD Bank Mortgage (EFT)
Wells Fargo Mortgage: Processed 10/8, Sent 10/9, Arrived-Posted 10/16
Wells Fargo Mortgage: Processed 8/6, Sent 8/9, Posted 8/16
Amex Open SPG Business
AMEX SPG (non-business)
BofA - Virgin Atlantic MC
BofA - Amtrak World MC
Barclaycard Aviator Red/Silver MC
Chase Ink Plus Visa
Chase Hyatt Visa (x2)
Chase BA Visa
Chase United MileagePlus Explorer
Chase United MileagePlus Club
Chase Sapphire Preferred
Citi Prestige MC
Citi Premier MC
Citi AT&T Access More MC (3x for rent category)
Citi AA Platinum MC
FIA Fidelity Mastercard
Successful Payees:
BMW Financial: Processed 10/13, Sent 10/14, Arrived-Posted 10/19
Caliber Home Loans: Processed 12/09, Sent 12/11, Arrived-Posted 12/18
Cedent mortgage
Chase Mortgage (sends check)
Citi Mortgage: Processed 10/7, Sent 10/8, Arrived-Posted 10/15
Citizen's Auto Finance - Around 1 week.
CRA Personal Tax
George Mason University: Over a week and a half.
Infiniti Financial: Processed 10/13, Sent 10/14, Arrived-Posted 10/21
Lexus Financial. Processed 3/9/16, Posted 3/14/19
Morgan Stanley Home Loans: Processed 01/14, Sent 01/15, Arrived-Posted 01/21
National Grid Electric MA: 1 week turnaround
National Grid Gas MA: 3 week turnaround, sends physical check
"NJ City" Tax: Processed 01/21, Sent 01/22, Arrived-Posted 02/01
Penfed Mortgage: 1 week turnaround
TD Bank Mortgage (EFT)
Wells Fargo Mortgage: Processed 10/8, Sent 10/9, Arrived-Posted 10/16
Wells Fargo Mortgage: Processed 8/6, Sent 8/9, Posted 8/16
Plastiq for rent, tuition, utilities, etc.
Sep 8, 2015, 4:23 am
#166
Join Date: Jul 2014
Posts: 286
AmEx has worked for me however. They have a weird system. Sometimes it doesn't update from processed to mailed. I've never seen an update from mailed to cashed.
Their customer service doesn't seem to have any plans to fix things. They seem to think I got emails for these updates but I didn't. Also it was a huge deal to get confirmation that my money had reached its destination. Took 3 business days for them to look at my email and then I got a we are looking into it email.
Their customer service doesn't seem to have any plans to fix things. They seem to think I got emails for these updates but I didn't. Also it was a huge deal to get confirmation that my money had reached its destination. Took 3 business days for them to look at my email and then I got a we are looking into it email.
Last edited by littleconsumer; Sep 8, 2015 at 4:24 am Reason: grammar
Sep 8, 2015, 5:18 am
#167
Join Date: Jul 2014
Posts: 369
I have had no problems using Amex. Receive points. It takes a eek for recipient to receive $ and very late updates from Plastiq.
Sep 8, 2015, 1:28 pm
#168
Join Date: Jun 2013
Location: NYC
Programs: Marriott Plat, Hilton Gold, UA Silver
Posts: 2,272
Sep 9, 2015, 1:01 pm
#169
Moderator: Travel Buzz
Join Date: Aug 2012
Location: Sunny San Diego
Posts: 3,099
Number of payment options with Plastiq is reducing day by day.
1) Any card issued by Chase is a No Go due to Plastiq merchant code blocked by Chase. I spent one hour with Chase Fraud department supervisor who tried to help me go through the transaction but finally admitted that there is nothing that could be done to get it through.
2) All Visa cards are now flagged as Cash advance transactions. This includes Bank of America, US bank and other major issuers
3) Discover is not accepted anyway from the beginning.
1) Any card issued by Chase is a No Go due to Plastiq merchant code blocked by Chase. I spent one hour with Chase Fraud department supervisor who tried to help me go through the transaction but finally admitted that there is nothing that could be done to get it through.
2) All Visa cards are now flagged as Cash advance transactions. This includes Bank of America, US bank and other major issuers
3) Discover is not accepted anyway from the beginning.
I've got Mastercards issued by 3 different banks (Citi, Barclays and BofA), as well as Chase. My first payment used a Chase card a few days before it was nixed. That payment went without a hitch. Today, I"ve got a hold on the Barclays card for a small payment I made today, and a big, time sensitive, payment scheduled for tomorrow.
Sep 9, 2015, 5:38 pm
#170
Join Date: Apr 2013
Posts: 10
For AGC do we use the 4 digit in the front or the 3 digit in the back for CVV. It only allows me to enter 3 digits when trying to use amex to pay
Sep 9, 2015, 5:43 pm
#171
FlyerTalk Evangelist
Join Date: Jul 2006
Location: Upper Sternistan
Posts: 10,047
Four in the front.
I had that problem also. Just save it incorrectly and go back.
I had that problem also. Just save it incorrectly and go back.
Sep 9, 2015, 6:31 pm
#172
Join Date: Apr 2013
Posts: 10
are you saying to submit payment? and then go back and edit
Sep 9, 2015, 6:33 pm
#173
FlyerTalk Evangelist
Join Date: Jul 2006
Location: Upper Sternistan
Posts: 10,047
Sep 10, 2015, 9:40 am
#175
Join Date: Aug 2015
Location: MSP
Programs: Mariott Gold, SPG Gold, IHG Platinum, HHonors Gold
Posts: 32
Has anyone else received an email from the CEO Eliot Buchanan asking you to send an email to the recipient on his behalf asking if they'd consider accepting electronic payments from Plastiq, and in turn offering to waive the next service charge for any payment made through Plastiq, no matter how high the fee?
I mean, I sent the email to the original recipient, as overall it looks like Plastiq is still kind of starting up as a company and this is a fairly harmless/simple/cheap marketing method on their end to try and drum up future business.
Just curious if anyone else has received something like this from them?
I mean, I sent the email to the original recipient, as overall it looks like Plastiq is still kind of starting up as a company and this is a fairly harmless/simple/cheap marketing method on their end to try and drum up future business.
Just curious if anyone else has received something like this from them?
Last edited by swirlsaepi; Sep 10, 2015 at 9:41 am Reason: grammar
Sep 10, 2015, 9:41 am
#176
Moderator: Travel Buzz
Join Date: Aug 2012
Location: Sunny San Diego
Posts: 3,099
Granted, I'm brand new to Plastiq, with no data points of my own, but if I wanted to use a Visa and couldn't find data points on how it posts, I'd send a small test payment and see, bank by bank, what happens. There are instances where they post as a cash advance when in "Pending Transactions," and then switch over to a "Purchase" when recorded. Again, this can vary bank by bank, so what works with Citi may not work with Chase or BofA, and vice versa.
For myself, one payment was blocked and my second payment (nearly 10x more) went through. Both on the same MC to a utility company. Go figure. Nonetheless, I'm thrilled with the promo, because we have very high utility bills and some brand spankin' new Mastercards to use.
Sep 11, 2015, 7:41 am
#177
FlyerTalk Evangelist
Join Date: Jul 2006
Location: Upper Sternistan
Posts: 10,047
Here's a heads-up: if you used AGCs and had any issues, you might want to go back and check the balances.
Unexpectedly, Plastiq refunded my fees on some payments I made with AGCs. I was about to chuck them in my filing envelope and I decided to see what the activity looked like. There was about $39 on each sitting there.
The never mentioned a fee refund and I had plenty of correspondence with them. I never asked for one either. Nice touch, but they wouldn't have gotten credit for it had I not accidentally found this.
Unexpectedly, Plastiq refunded my fees on some payments I made with AGCs. I was about to chuck them in my filing envelope and I decided to see what the activity looked like. There was about $39 on each sitting there.
The never mentioned a fee refund and I had plenty of correspondence with them. I never asked for one either. Nice touch, but they wouldn't have gotten credit for it had I not accidentally found this.
Sep 11, 2015, 2:46 pm
#178
Join Date: Aug 2015
Posts: 3
Hi everyone - for those experiencing issues regarding cash advance, please email [email protected]. This is not an issue we have encountered before and should not be happening; we are committed to investigating and resolving this as soon as possible.
Thanks,
Rebecca
Thanks,
Rebecca
Sep 11, 2015, 6:05 pm
#179
Moderator: Travel Buzz
Join Date: Aug 2012
Location: Sunny San Diego
Posts: 3,099
Hi everyone - for those experiencing issues regarding cash advance, please email [email protected]. This is not an issue we have encountered before and should not be happening; we are committed to investigating and resolving this as soon as possible.
Thanks,
Rebecca
Thanks,
Rebecca
Sep 12, 2015, 11:01 pm
#180
Join Date: Feb 2013
Posts: 170
Plastiq customer service sucks.
There is no phone number directly listed on website to resolve the issue when needed. There is no chat available most of the time.
Email replies vary between 1 to 3 days by the time you lose interest.
Chase blocking Plastiq merchant code issue is still not resolved. My majority of Chase cards are not useful for use with Plastiq since Chase is moving away from Mastercard.
There is no phone number directly listed on website to resolve the issue when needed. There is no chat available most of the time.
Email replies vary between 1 to 3 days by the time you lose interest.
Chase blocking Plastiq merchant code issue is still not resolved. My majority of Chase cards are not useful for use with Plastiq since Chase is moving away from Mastercard.