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Old Jan 10, 2015, 9:20 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: NoonRadar

Nov 24, 2015

Dear XXXXXXXXX,

We want to let you know that we are making a change to your Target Prepaid REDcard® by American Express, and you will no longer be able to add money from your debit card at Target stores. As always, you can continue to add money to your Prepaid REDcard by using:

• Your debit card online through your Account
• Cash at a Target Store
• Direct Deposit (You can automatically add all or part of your paycheck, government benefits and federal tax refunds to your Prepaid REDcard)


DEAD FOR DEBIT CARD LOADS EFFECTIVE 10/12/2015 - MEMO: http://frequentmiler.boardingarea.co...uests-can-use/


DEAD FOR CREDIT CARD LOADS. (Amex GCs Included)

Effective May 6, 2015 registers are hard-coded to not allow credit card reload. PIN-based debit cards are working, however YMMV. PIN-based debit cards may be refused by cashiers.


WHAT IS TARGET PREPAID REDCARD?
Prepaid Redcard is a reloadable American Express card. It is only available to purchase at select Target stores.

    WEBSITE:
    This site may error when in Firefox, especially with adding payees / bill pay. Customer service says to use Chrome or Internet Explorer.
    https://amex.serve.com/prepaidredcard

    PREPAID REDCARD LOAD LIMITS
    Cash (or debit card) loading at Target: ** - $1,000/transaction, $2,500/day and $5,000/month
    Online Debit Card Load * - $200/day and $1,000/month
    Checking/Savings Account - $2,000/month
    Checks - $2,000/day and $10,000/month
    ATM Withdrawals - $750/day and $2,000/month



    All "Monthly" limits are per calendar month and reset on the 1st of each month.
    Daily limits reset at midnight Eastern time, 9 PM Pacific time.

    *For online debit load, only use of bank-issued cards is allowed. The use of pre-paid debit cards (Netspend, Paypower, Univision, Paypal, etc.) and VGC/MGC/AGCs is not allowed. Your account will be flagged upon first/second attempt.

    ATM Withdrawals:
    No-fee ATM usage at US Target stores* and U.S. Allpoint network ATMs. (ATM usage not available at any other ATMs.) Find an Allpoint ATM at: www.allpointnetwork.com Note that some ATMs only allow $400/transaction. There is a $750/day and $2,000/month limit to ATM withdrawals.

    RedCard is only available in specific Target stores and is not available in all states. Go to this site to find a list of available locations:https://amex.serve.com/prepaidredcard

    FREQUENTLY ASKED QUESTIONS
    Q: Can I reload a RB at a Target that doesn't sell RB?
    Yes. However, the cashier may not know how to do it. You may be able to coach them through it by saying "It's like reloading a Starbucks (or Gift) card". For step-by-step instructions on one method of 'coaching' new cashiers see Post#1904

    Q: Can I buy or reload a RB in North Carolina?
    See post here: http://www.flyertalk.com/forum/manuf...a-63.html#2520
    There is currently a software issue preventing any reload of any kind in NC. It is a known issue but there is no ETA on a fix.

    Q: Can I reload the RB at any register, or just at the Customer Service desk?
    It can be done at any register, however some cashiers are not trained on how to do this and you may have to go to Customer Service.

    Q: What is the most efficient way to drain a RedCard?
    Use BillPay to pay bills. For example, pay the credit card you used to load RedCard with. You can also withdraw money at ATMs.

    Q: I cant access the BillPay feature through the RB website!
    Verify that your account information correctly reflects a 10-digit phone number (including area code). Numerous people have reported that their account only had a 7-digit phone number (no area code) and that, after updating to a 10-digit phone number, BillPay miraculously started working.

    Q: Can we buy a temporary Redbird card while we still have a Bluebird or Serve account?
    Yes.

    Q: How many Redbird cards can you purchase at once?
    You can only purchase one Redbird card a day per SSN. If you plan to purchase more than one, be sure to use a different SSN for each purchase to avoid activation issues.

    Q: Can we register our temporary Redbird online while we still have a Bluebird or Serve account?
    No. You will have to cancel your Bluebird or Serve account first before registering.

    Q: How do I cancel my BlueBird or Serve Account online? Do I need to call them?
    Frequent Miler posted a useful trick that will help you cancel online How to cancel Bluebird online This works for both BlueBird and Serve.

    Q: Cancelled Bluebird, why does registering Redbird error out saying Bluebird is still active?
    If you have open transactions that have not been settled, like BillPay checks that have not yet been cashed, the account cannot settle and will not be truly closed. Thus Target will reject it until it's permanently closed.

    Q: Can we get Redbird online?
    No. The only way to get Redbird is to find a participating Target store and buy a temporary card there. Some people have purchased RB on Ebay, Amazon, or through private deals. Be aware that doing so may violate the TOS of one or more of these services. Also be aware that buying an un-activated RB, you are potentially buying "stolen" merchandise; the seller *may* have simply taken the un-activated RB cards from a target store without permission. At best they got permission from a low-level employee; they certainly are not getting permission from someone authorized to allow sale of RB outside of the current Target-authorized roll out markets. It is highly recommended to only buy already activated Redbirds because many Targets which do not offer Redbirds also will not be able to activate them and you will spend a month with the Customer Service line trying to get a new one.

    Q: Does the initial load you put in when purchasing the Redbird count against the monthly limit?
    No. After registering the Redbird online, any loads done will count against your monthly limit, even on your temp card.

    Q: Can we load Redbird with Target gift cards at Target?NO.
    When loading, the register displays a large message saying that gift cards cannot be used to pay for this transaction.

    Q: What are the card’s load limits per transaction at Target?
    [B]As of 2/2/2015 there is a maximum $1,000 load per transaction. You can no longer load the same RB multiple times (multiple swipes) in 1 transaction. Likewise, you can no longer load multiple RBs (say your's and your spouse's) in 1 transaction. Maximum of 1 load, for $1,000 per debit card payment. End of story.

    Q: What credit cards can I use to reload RedCard in Target stores?
    NONE. As of May 6, 2015, credit cards cannot be used to reload.

    Q: Can I reload with a debit card?
    Yes, but only if the debit card can be authenticated with PIN-number. Signature-based debit that processes on the Visa/MasterCard/AmEx networks will NOT work.

    Q: Can I reload with a prepaid debit card or Vanilla Visa?
    Yes, but only if you have a PIN for that card.

    Q: How can I load 2 debit cards in one transaction? Example 2x$500.
    1. Swipe debit card on my terminal after total comes up $1000.
    2. PIN pad comes up. Enter 4 digit PIN.
    3. Do you want cash back? press NO
    4. Do you want full amount on this card? press NO <<<Note: I pressed YES and did not have a step 5. - PHLisa
    5. Cashier reads something on register, asks how much on this card. $500. They push something to continue.
    6. Swipe card #2. Enter PIN
    7. Repeat 3 to 5. Total: 0.00
    8. Receipt prints. Thank cashier. The end.
    (thanks to Mamibear)

    Q: Can someone else buy a Redbird card for you?
    Yes. When you buy a temp Redbird card at Target, you have to give them your drivers license info, your SSN (can be any set of numbers, does not need to be real), birthdate, and more. Then, you have to register the card online in order to get a permanent card. In the process of registering online, they ask for the birthday of the original buyer on the first screen, but you can put your own and it will still work. Either way, you can still change the details on the following screens. I did this for my wife. I bought the card at Target and used my own driver’s license, SSN, etc. But, when I got home, I registered the card to my wife. I can’t promise this will work for everyone, but it worked for me.

    Q: Can you reload Serve/Bluebird at Target?
    No.

    Q: How do I contact Target's support team to resolve an issue with my RedCard?
    Call Target's Prepaid Resolution Team, their direct telephone number is 800 438 6468 (open from 8AM to 430PM MST).

    Q: Can you have both Redbird and AFT cards?
    Yes.
    You can have both Redbird and AFT since they are independent products.

    Q: I got a "Pending" notice that the registration is being reviewed, what now?
    Add [email protected] to your address book, and check your spam folder for an email about it. You can also call in. They will need images or faxes of:
    • Social Security Documentation (must clearly show full 9 digit Social Security Number). Choose 1 of the following options:
    ◦ Social Security Card, OR
    ◦ A Medicare insurance card
    Plus...
    • Picture ID
    ◦ A valid driver's license card OR
    ◦ A valid state issued ID OR
    ◦ A valid United States Government ID Card (e.g. Green Card) OR
    ◦ A valid United States Passport (photo page only)


    Secure Document Upload
    Here's the link to upload secure documents to REDcard: https://secure.prepaidredcard.com/User/SecureFileUpload
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    Prepaid REDcard (Target) 2015-2016

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    Old Oct 14, 2015, 8:21 pm
      #10966  
     
    Join Date: Feb 2003
    Location: Khyber Pakhtunkhwa
    Posts: 1,929
    Originally Posted by pritomd
    Didn't someone already post that....
    Yeah, yesterday.

    But that quote should be posted every day.
    Alcibiades is offline  
    Old Oct 14, 2015, 9:09 pm
      #10967  
     
    Join Date: Jun 2015
    Posts: 1,727
    Originally Posted by iflyjetz
    A RB homage to Pulp Fiction:

    MSer's Girlfriend: What kind of credit card is this?

    Crusty MSer: It's a debit card, baby.

    MSer's Girlfriend: What kind of debit card is this?

    Crusty MSer: Red.

    MSer's Girlfriend: What's Red?

    Crusty MSer: Red's dead baby, Red's dead.

    https://www.youtube.com/watch?v=y7Yp2L6c2KM


    Time to ride off into the MS sunset.
    Originally Posted by pritomd
    Didn't someone already post that....
    I was thinking the same thing.

    Originally Posted by Alcibiades
    Yeah, yesterday.

    But that quote should be posted every day.
    Originally Posted by Radster
    Yeah. He's obviously a big fan!
    Is this the post you guys are talking about? Reds dead baby!

    Baseball saw this coming as only Blue teams remain.
    Chelski is offline  
    Old Oct 14, 2015, 10:19 pm
      #10968  
     
    Join Date: Jul 2001
    Programs: Marriott LT Tit; Hyatt Explorist; Hilton CC Gold; IHG CC Plt; Hertz (MR) 5 star
    Posts: 5,536
    Originally Posted by Radster
    Yeah. He's obviously a big fan!
    ^ Tarantino rox! I've been searching for another clip that works better, but no luck so far.

    Originally Posted by Alcibiades
    Yeah, yesterday.

    But that quote should be posted every day.
    ^ If people can continue to post unsuccessful RB loads after RB's obituary has been posted all over the internets, I'll respond with Tarantino style levity. I'm still searching for another clip that will work as well as Zed's dead - it's a very tall order.


    All, Redbird's dead. It isn't coming back. Might as well have fun with it ... unless you've got way too many GCs that can't easily be liquidated. In which case you may want to throttle back on MSing ... don't MS more money than you can have tied up for several months. I'm wondering how some of those jackholes with 30+ RBs are faring right now. Schadenfreude
    iflyjetz is offline  
    Old Oct 14, 2015, 10:54 pm
      #10969  
     
    Join Date: Jan 2011
    Location: MDW
    Programs: WN (CP 6x, A+ 2x), Marriott (LT Titanium), Hyatt Explorer, Hertz PC, UA/*A Silver
    Posts: 425
    Smallest reload ever today......

    ......of cash Under $10, and I actually got change back! Weird, very weird. It was just to top off my account to a multiple of $20 so I could drain it at the ATM. I didn't use the ATM very often, but at this TGT, the GS desk and ATM were on opposite sides of the store, so withdrawing right after loading was unlikely to raise any eyebrows.

    Stay under the radar, my friends.
    illinidad is offline  
    Old Oct 14, 2015, 11:30 pm
      #10970  
     
    Join Date: Dec 2013
    Posts: 259
    Hi,

    Just closed my redcard account. Tried to open the serve card, but got an error message saying I have an existing target redcard account.

    I called Amex and was told I need to wait 30 days before I can apply the Serve card, is this correct?

    All the blogs I read said can apply the serve account right away after closing redcard.....

    thanks.
    apple1122 is offline  
    Old Oct 14, 2015, 11:49 pm
      #10971  
     
    Join Date: Oct 2014
    Location: LAC
    Programs: Regal Crown Club
    Posts: 488
    Originally Posted by apple1122
    All the blogs I read said can apply the serve account right away after closing redcard.....
    Did that like 1 hour ago and the transition went through smooth as shimmersilk. Used identical email address but changed my phone# on RB to a fantasy# before I closed it. The RB closed account confirmation email actually arrived 10 minutes after Serve has confirmed my new card account ;-)
    Julian Brennan is offline  
    Old Oct 15, 2015, 12:46 am
      #10972  
     
    Join Date: Jan 2010
    Location: EUG,PDX
    Posts: 482
    All the billpays have to be completed (paid) and all the checks cleared as well as a zero balance- then you should be good to go

    Originally Posted by apple1122
    Hi,

    Just closed my redcard account. Tried to open the serve card, but got an error message saying I have an existing target redcard account.

    I called Amex and was told I need to wait 30 days before I can apply the Serve card, is this correct?

    All the blogs I read said can apply the serve account right away after closing redcard.....

    thanks.
    2RETIREDTRAVELERS is offline  
    Old Oct 15, 2015, 2:35 am
      #10973  
     
    Join Date: Feb 2015
    Posts: 910
    Switching from Redbird to Serve or Bluebird

    I haven't followed the posts on this thread in the last day or two and while most have probably figured out the kinks of swapping to Serve/Bluebird, for the ones that might still have questions, here's a guide I wrote.
    NoonRadar is offline  
    Old Oct 15, 2015, 6:23 am
      #10974  
     
    Join Date: Apr 2007
    Posts: 1,857
    Originally Posted by NoonRadar
    I haven't followed the posts on this thread in the last day or two and while most have probably figured out the kinks of swapping to Serve/Bluebird, for the ones that might still have questions, here's a guide I wrote.
    Anybody have a problem with this being added to the wiki? I think we all know this is going to be the most common question we get over the next couple months.
    bobert24 is offline  
    Old Oct 15, 2015, 7:17 am
      #10975  
     
    Join Date: Jun 2015
    Posts: 644
    Used bill pay from external site !

    I made a dumb mistake of not reading the note under the profile section that says I cannot use the checking/routing information to use for bill pay in external sites and made a payment for a CC from the CC site using that info. I see that the payment shows up on the CC side on 10/12 but the funds have still not been deducted on the redcard side. Anybody know what will happen in this case?
    Stivelio is offline  
    Old Oct 15, 2015, 7:28 am
      #10976  
     
    Join Date: Jul 2013
    Posts: 1,784
    Originally Posted by illinidad
    Stay under the radar, my friends.
    As far as TG goes, it really doesn't matter anymore.
    RobertHanson is offline  
    Old Oct 15, 2015, 7:46 am
      #10977  
     
    Join Date: Jul 2014
    Posts: 3,688
    Originally Posted by Ranjeetv
    I made a dumb mistake of not reading the note under the profile section that says I cannot use the checking/routing information to use for bill pay in external sites and made a payment for a CC from the CC site using that info. I see that the payment shows up on the CC side on 10/12 but the funds have still not been deducted on the redcard side. Anybody know what will happen in this case?
    amex prepaids like RB are not true bank accts that's why it won't allow ACH pull of funds using Centurion Bank routing number and one's amex acct number. Those numbers are EXCLUSIVELY for DirectDeposit which is ACH push to your prepaid acct. Your CC may be showing the payment but that is not yet final; amex will definitely block the payment and soon you will get a notice from your CC that payment was rejected. Hopefully, your CC won't charge you a penalty for that, but if they do, ask if they can waive it this time and most will acquiesce if you make it up with payment from another source that will go through.
    Mamibear is offline  
    Old Oct 15, 2015, 7:57 am
      #10978  
     
    Join Date: Feb 2013
    Location: some premium cabin...
    Posts: 390
    Originally Posted by Ranjeetv
    I made a dumb mistake of not reading the note under the profile section that says I cannot use the checking/routing information to use for bill pay in external sites and made a payment for a CC from the CC site using that info. I see that the payment shows up on the CC side on 10/12 but the funds have still not been deducted on the redcard side. Anybody know what will happen in this case?
    if your due date is near, make sure you just pay off your balance with your bank account to avoid any late fees. The payment from redbird will be reversed i think.
    mmdough is offline  
    Old Oct 15, 2015, 8:27 am
      #10979  
     
    Join Date: Jan 2011
    Location: MDW
    Programs: WN (CP 6x, A+ 2x), Marriott (LT Titanium), Hyatt Explorer, Hertz PC, UA/*A Silver
    Posts: 425
    Originally Posted by RobertHanson
    As far as TG goes, it really doesn't matter anymore.
    True, it doesn't matter at all. It was more of a life lesson than Target-specific advice
    illinidad is offline  
    Old Oct 15, 2015, 8:30 am
      #10980  
     
    Join Date: Jun 2015
    Posts: 1,727
    Originally Posted by Ranjeetv
    Anybody know what will happen in this case?
    It will get reversed as Mamibear says below.

    Originally Posted by Mamibear
    Hopefully, your CC won't charge you a penalty for that, but if they do, ask if they can waive it this time and most will acquiesce if you make it up with payment from another source that will go through.
    Be proactive and call your CC and tell them what happened as it's a mistake. Then they are less likely to charge a fee and you can discuss that with them if there is an issue.
    Chelski is offline  


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