Mar 23, 2014, 7:05 pm
Last edit by: ffly45
Read the wiki carefully before posting. Wiki may be out of date.
800-950-5114. Non-US agents are, as of at least August 15, 2015, able to do debit card payments. If they resist, ask for a US agent.
Please do not report that debit payments do not work over the phone, they do! Hang up and call again (HUCA) until you get someone capable.
The same thing can be done in a Citi branch, but you do not swipe the debit card or enter any PIN, so it seems likely that the same cards do/don't work in branch as over the phone.
The name on the debit card must match the name on the account. You can be an authorized card holder (they'll ask the name of the primary). You can also pay off Citi Business credit cards (only attempted as primary cardholder). Limit of one payment per debit card per account per day.
Debit cards that work for paying Citi cards over the phone.
All Mastercard & Visa debit cards attached to regular checking accounts:
Green Dot (permanent card)
H&R Block Emerald
JH Preferred
M1 Plus (no cb)
MVD (shutdowns have been reported)
Paypal Business Debit Mastercard (no 1% cb)
Pennywise Power "payday rewards" Visa cards (Bancorp, MB financial Bank N.A)
Simple Card - see post #347
Swagbucks virtual visa (issued by Prepaid Digital Solutions)
Swagbucks virtual mastercard (issued by MyPrepaidCenter)
Topcashback virtual visa (issued by Bancorp)
T-Mobile (temp and perm, shutdowns have been reported)
Wells Fargo
Debit cards that DO NOT work for paying Citi cards over the phone.
American Express Gift Card
American Express for Target
Bluebird
Serve
Chase Starbucks Prepaid (post)
Curve Commercial Debit
Google Wallet
Green Dot (temporary card registered with zip and pin)
MetaBank Visa/MC
US Bank/USB GC
Paypower (temporary card registered with zip and pin) - post 283
Sunrise Bank Visa
US Bank Mastercard/Visa prepaid
US Bank Visa Buxx
TD Go Card
Vanilla Visa/Mastercard (issued by Bancorp) (incl. OneVanilla, Vanilla Debit)
800-950-5114. Non-US agents are, as of at least August 15, 2015, able to do debit card payments. If they resist, ask for a US agent.
Please do not report that debit payments do not work over the phone, they do! Hang up and call again (HUCA) until you get someone capable.
The same thing can be done in a Citi branch, but you do not swipe the debit card or enter any PIN, so it seems likely that the same cards do/don't work in branch as over the phone.
The name on the debit card must match the name on the account. You can be an authorized card holder (they'll ask the name of the primary). You can also pay off Citi Business credit cards (only attempted as primary cardholder). Limit of one payment per debit card per account per day.
Debit cards that work for paying Citi cards over the phone.
All Mastercard & Visa debit cards attached to regular checking accounts:
- Alaska - some have not gotten miles;
- SunTrust - no miles;
- UFB Direct - $2000 daily limit - no miles.
Green Dot (permanent card)
H&R Block Emerald
JH Preferred
M1 Plus (no cb)
MVD (shutdowns have been reported)
Paypal Business Debit Mastercard (no 1% cb)
Pennywise Power "payday rewards" Visa cards (Bancorp, MB financial Bank N.A)
Simple Card - see post #347
Swagbucks virtual visa (issued by Prepaid Digital Solutions)
Swagbucks virtual mastercard (issued by MyPrepaidCenter)
Topcashback virtual visa (issued by Bancorp)
T-Mobile (temp and perm, shutdowns have been reported)
Wells Fargo
Debit cards that DO NOT work for paying Citi cards over the phone.
American Express Gift Card
American Express for Target
Bluebird
Serve
Chase Starbucks Prepaid (post)
Curve Commercial Debit
Google Wallet
Green Dot (temporary card registered with zip and pin)
MetaBank Visa/MC
US Bank/USB GC
Paypower (temporary card registered with zip and pin) - post 283
Sunrise Bank Visa
US Bank Mastercard/Visa prepaid
US Bank Visa Buxx
TD Go Card
Vanilla Visa/Mastercard (issued by Bancorp) (incl. OneVanilla, Vanilla Debit)
Paying Citi cards with debit cards including prepaid debit cards
Jul 4, 2022, 3:30 pm
#1561
Join Date: Mar 2009
Posts: 2,295
Jul 4, 2022, 5:43 pm
#1562
Join Date: Oct 2015
Posts: 226
Jul 13, 2022, 2:49 pm
#1567
Join Date: Jun 2007
Posts: 139
yes, it works. i updated the wiki.
thanks, PZn
thanks, PZn
(1) Did you pay it over phone with agent or with automated phone menu?
(2) If my Citi CC balance is $600, and my MGC only has $100 on it. How do I pay the Citi CC via the MGC? Do I have chance to specify the amount I want to pay via MGC during the process?
(3) Is there detailed instructions for how to make the payment in this thread?(I have never tried it before.)
Thanks a lot.
Last edited by popomama; Jul 13, 2022 at 4:41 pm
Jul 14, 2022, 12:51 pm
#1568
Join Date: Feb 2015
Posts: 319
Great. Thanks for the confirmation. Several questions:
(1) Did you pay it over phone with agent or with automated phone menu?
(2) If my Citi CC balance is $600, and my MGC only has $100 on it. How do I pay the Citi CC via the MGC? Do I have chance to specify the amount I want to pay via MGC during the process?
(3) Is there detailed instructions for how to make the payment in this thread?(I have never tried it before.)
Thanks a lot.
(1) Did you pay it over phone with agent or with automated phone menu?
(2) If my Citi CC balance is $600, and my MGC only has $100 on it. How do I pay the Citi CC via the MGC? Do I have chance to specify the amount I want to pay via MGC during the process?
(3) Is there detailed instructions for how to make the payment in this thread?(I have never tried it before.)
Thanks a lot.
Jul 16, 2022, 9:42 am
#1569
Join Date: Jun 2007
Posts: 139
Thanks ffly45 and Clueless12 . I am able to may a payment via Swags MGC now. One question, I saw in the wiki mentioned 'Shutdown reported' when using certain Debit Cards to pay. Anyone can share it the shutdown to the citi CC in this case? If that is the case, what is the risk of triggering citi to close my citi cc if making payment via debit card?
yes, it works. i updated the wiki.
thanks, PZn
thanks, PZn
Jul 19, 2022, 10:08 am
#1570
Join Date: Feb 2015
Posts: 319
Thanks ffly45 and Clueless12 . I am able to may a payment via Swags MGC now. One question, I saw in the wiki mentioned 'Shutdown reported' when using certain Debit Cards to pay. Anyone can share it the shutdown to the citi CC in this case? If that is the case, what is the risk of triggering citi to close my citi cc if making payment via debit card?
Jul 19, 2022, 7:49 pm
#1571
Join Date: Aug 2017
Location: SAN
Posts: 1,306
Citi debit card payment newbie. Read the WiKi and the last 20 pages and wanted to confirm something. Looks like the only way to make these payments is over the phone. Is that correct? Any way to pay the credit cards online?
Thanks
TD
Thanks
TD
Jul 20, 2022, 5:35 am
#1572
Join Date: Dec 2008
Posts: 377
Has to be over the phone, and much better to do it through the automated phone tree instead of with a CSR.
Jul 31, 2022, 5:42 am
#1573
Join Date: Jul 2022
Posts: 13
Jul 31, 2022, 5:57 am
#1574
Join Date: Jul 2022
Posts: 13
Coinbase doesn't work for me through Citi directly. Says declined, probably since it's issued by Metabank. It worked via [other methods] but got shut down after a month. Was able to reactivate by uploading my ID (for the third time; had already uploaded my ID to Coinbase twice in the past as I've had the account for almost 10 years) but got shut down again the next month and was told it would remain closed. Coinbase account itself is fine. Just the debit card is nuked.
Last edited by terrorist96; Jul 31, 2022 at 6:11 am