Apr 3, 2013, 11:44 am
Last edit by: markr33
Read the wiki before posting a question.
Check your BB load limits BEFORE asking in this thread about "tender not allowed" or any other errors.
Bluebird website. There's no need to buy a Bluebird kit in-store; sign-up free on the website.
The original FlyerTalk discussion thread is here: Wal-Mart, Amex take on banks with Bluebird debit card
Bluebird Load Limits:
*For online debit load, only use of bank-issued cards is allowed. The use of pre-paid debit cards (Netspend, Paypower, Univision, Paypal, etc.) and VGC/MGC/AGCs is not allowed. Your account will be flagged upon first/second attempt. If blocked, call Account Protection Services at 1-800-660-2454 to clear it (9am-8pm EST, Mon-Fri).
The day currently resets around midnight Eastern/11pm Central/10pm Mountain/9pm Pacific.
For online bill pay
Loading with debit card at Walmart
Self checkout does not work for loading.
Many Walmart stores are enforcing a rule against the use of gift cards when loading, even though the register and the MCE do not enforce. Do not make your prepaid debit cards visible. Show them a bank debit card if asked. Otherwise, you may be asked by management to never visit the MC again to load with gift cards.
Loads at register over $500 will sometimes trigger ID requirement. There is a limit of four swipes per transaction; this means your card plus three payments.
If your card doesn't say "debit" on the front, it isn't a debit card.
Please see http://www.flyertalk.com/forum/manuf...bit-cards.html for additional information on using prepaid debit cards.
Training a WM cashier:
Error Messages:
DEBIT NOT AVAILABLE
Received when I used a card I thought I had activated but hadn't.
DEBIT NOT APPROVED
Received when the card's monthly load limit had been reached.
TENDER NOT ALLOWED
Card was incorrectly read, or wrong PIN entered .
HOST TIMEOUT
Connection problems. The GC may be drained but the transaction should reverse itself, and funds will become available again. Try again later.
UPdate Notice on Sept 15, 2014.
Some minor changes on the ATM limits and fees:
• Out-of-Network ATM Fees:
Beginning October 30, 2014, the fee for withdrawing funds using out-of-network ATMs will increase from $2.00 to $2.50. ATM operator fees may also apply.
• Free In-Network MoneyPass® ATMs:
Effective immediately, all Bluebird Customers can withdraw funds for free when using in-network MoneyPass ATMs. You can find one of the more than 24,000 MoneyPass ATMs below.
• ATM Withdrawal Limits Increase:
We have increased your daily ATM limit, so you can withdraw up to $750 per day. Your monthly ATM withdrawal limit will remain at $2,000.
-----
•If you use Wal-Mart Savings Catcher, you can earn double rewards by redeeming to your BlueBird account <== Doubling of savings catcher amounts ended sometime in the summer of 2015.
Check your BB load limits BEFORE asking in this thread about "tender not allowed" or any other errors.
Bluebird website. There's no need to buy a Bluebird kit in-store; sign-up free on the website.
The original FlyerTalk discussion thread is here: Wal-Mart, Amex take on banks with Bluebird debit card
Bluebird Load Limits:
- BB loading via VR or WM load: $2,500/day and $5,000 total per calendar month
- Online Debit Card Load* - $200/day and $1,000/month
- Checking/Savings Account - $2,000/month
- Checks - $2,000/day and $10,000/month
- ATM Withdrawals - $750/day and $2,000/month
*For online debit load, only use of bank-issued cards is allowed. The use of pre-paid debit cards (Netspend, Paypower, Univision, Paypal, etc.) and VGC/MGC/AGCs is not allowed. Your account will be flagged upon first/second attempt. If blocked, call Account Protection Services at 1-800-660-2454 to clear it (9am-8pm EST, Mon-Fri).
The day currently resets around midnight Eastern/11pm Central/10pm Mountain/9pm Pacific.
For online bill pay
- You can pay the credit card that you used to buy reloads
- Error 1302 means that you have 1 pending payment the same amount as the one you just submitted. For example, 1000 bill pay to sapphire preferred from Friday and then on Saturday you submit another bill pay for 1000 to sapphire preferred, you will get this error.
- Tip: if using online bill pay to the same place multiple times, vary your amounts by $0.01 to make it easier to track since your confirmation number does not match the tracking number on your credit card statement
Loading with debit card at Walmart
Self checkout does not work for loading.
Many Walmart stores are enforcing a rule against the use of gift cards when loading, even though the register and the MCE do not enforce. Do not make your prepaid debit cards visible. Show them a bank debit card if asked. Otherwise, you may be asked by management to never visit the MC again to load with gift cards.
Loads at register over $500 will sometimes trigger ID requirement. There is a limit of four swipes per transaction; this means your card plus three payments.
If your card doesn't say "debit" on the front, it isn't a debit card.
Please see http://www.flyertalk.com/forum/manuf...bit-cards.html for additional information on using prepaid debit cards.
Training a WM cashier:
- If the WM cashier doesn't know how to load the card, advise them to enter "70" then press "action code".
- If you are using a temp card that doesn't have your name on it, you can swipe the card from your side of the terminal. The WM rep never has to touch any of your cards. The screen will say "enter account." That is your prompt to slide the card.
- The terminal will ask the WM employee if you are loading in multiples of $2000. Advise them to enter "no."
- Avoid saying gift card. Always refer to your card as a debit card.
Error Messages:
DEBIT NOT AVAILABLE
Received when I used a card I thought I had activated but hadn't.
DEBIT NOT APPROVED
Received when the card's monthly load limit had been reached.
TENDER NOT ALLOWED
Card was incorrectly read, or wrong PIN entered .
HOST TIMEOUT
Connection problems. The GC may be drained but the transaction should reverse itself, and funds will become available again. Try again later.
UPdate Notice on Sept 15, 2014.
Some minor changes on the ATM limits and fees:
• Out-of-Network ATM Fees:
Beginning October 30, 2014, the fee for withdrawing funds using out-of-network ATMs will increase from $2.00 to $2.50. ATM operator fees may also apply.
• Free In-Network MoneyPass® ATMs:
Effective immediately, all Bluebird Customers can withdraw funds for free when using in-network MoneyPass ATMs. You can find one of the more than 24,000 MoneyPass ATMs below.
• ATM Withdrawal Limits Increase:
We have increased your daily ATM limit, so you can withdraw up to $750 per day. Your monthly ATM withdrawal limit will remain at $2,000.
-----
•If you use Wal-Mart Savings Catcher, you can earn double rewards by redeeming to your BlueBird account <== Doubling of savings catcher amounts ended sometime in the summer of 2015.
Bluebird prepaid debit, now with FDIC insurance and paper checks (2013-2014)
Jun 1, 2013, 9:22 pm
#856
FlyerTalk Evangelist
Join Date: Feb 2005
Location: PHX & AGP
Programs: AA Lifetime PLT, Bonvoy Lifetime Titanium, Hilton Gold
Posts: 11,463
Do you have your account # for your BB card? IF not then you have to wait.
Jun 1, 2013, 9:31 pm
#857
Join Date: Mar 2010
Posts: 1,173
update
well the "supervisor" from the BB security department was supposed to call me back in 24-48 hours (that was 55 hours ago) Guess they really didnt need a copy of my SS card 6 months after I opened the BB account, deposited thousands of dollars, paid my mortgage and credit card bills and linked a bank account. I still can't believe they would try to get me to send a copy of my SS card, we should all be so lucky as to have someone impersonate them just to pay their bills and mortgage through BB.
So this morning I try once again to transfer 2000 to my linked bank account and surprise, it goes through..there was no security hold on my account, it was their crappy system not working for the transfer, the last 2 days of the month..then I go to wallyworld and load 3 out of 4 $500 grocery visas, DW's loaded fine and one of mine loaded fine, but last card kept coming up as not a debit card...wierd since it was same kind of reloadable visa. The last 4 digits were not the PIN on these, so I called and had the automated system let me set the PIN. After doing one, I tried to get an operator to help set the PIN on the other 3 cards and he tells me sorry, these cards have no pins and should be used as credit...I tell him he's wrong I just set the pin using automated system and he says disregard that, there is no PIN....I told him that he didnt know what he was talking about, hung up on him and set the other 3 one at a time through the automated system. I swear if it's not BB it's Visa that has clueless 3rd world CSR's. I just want to get my spend covered on my last round of cards before the whole thing implodes. BB is not impressing me with their systems functionality, customer service, or procedures....would you ask your bank for permission to write a check over 3k and give them the name and address of the recipient in order to O.K. it?
The crap we put up with for a few points, sometimes it amazes me.....
So this morning I try once again to transfer 2000 to my linked bank account and surprise, it goes through..there was no security hold on my account, it was their crappy system not working for the transfer, the last 2 days of the month..then I go to wallyworld and load 3 out of 4 $500 grocery visas, DW's loaded fine and one of mine loaded fine, but last card kept coming up as not a debit card...wierd since it was same kind of reloadable visa. The last 4 digits were not the PIN on these, so I called and had the automated system let me set the PIN. After doing one, I tried to get an operator to help set the PIN on the other 3 cards and he tells me sorry, these cards have no pins and should be used as credit...I tell him he's wrong I just set the pin using automated system and he says disregard that, there is no PIN....I told him that he didnt know what he was talking about, hung up on him and set the other 3 one at a time through the automated system. I swear if it's not BB it's Visa that has clueless 3rd world CSR's. I just want to get my spend covered on my last round of cards before the whole thing implodes. BB is not impressing me with their systems functionality, customer service, or procedures....would you ask your bank for permission to write a check over 3k and give them the name and address of the recipient in order to O.K. it?
The crap we put up with for a few points, sometimes it amazes me.....
Jun 2, 2013, 12:02 am
#859
FlyerTalk Evangelist
Join Date: Feb 2005
Location: PHX & AGP
Programs: AA Lifetime PLT, Bonvoy Lifetime Titanium, Hilton Gold
Posts: 11,463
The last 4 digits were not the PIN on these, so I called and had the automated system let me set the PIN. After doing one, I tried to get an operator to help set the PIN on the other 3 cards and he tells me sorry, these cards have no pins and should be used as credit...I tell him he's wrong I just set the pin using automated system and he says disregard that, there is no PIN....I told him that he didnt know what he was talking about, The crap we put up with for a few points, sometimes it amazes me.....
In regards to the crap you are talking about, if you just set the pin yourself then you aren't dealing with crap...
Jun 2, 2013, 1:10 am
#860
Join Date: Aug 2010
Location: Bay Area, CA
Programs: AA Plat, UA Gold, AS MVP Gold, HH Diamond, SPG Gold, Club Carlson Gold, US
Posts: 956
Cannot seemed to send any payments out....hmmm
Jun 2, 2013, 10:47 am
#862
Join Date: Apr 2013
Programs: UA MPE, BA Blue, AA, IHG Plat Amb, Marriot Silver, HHonors Silver, National Exec, Avis First
Posts: 553
well the "supervisor" from the BB security department was supposed to call me back in 24-48 hours (that was 55 hours ago) Guess they really didnt need a copy of my SS card 6 months after I opened the BB account, deposited thousands of dollars, paid my mortgage and credit card bills and linked a bank account. I still can't believe they would try to get me to send a copy of my SS card, we should all be so lucky as to have someone impersonate them just to pay their bills and mortgage through BB.
So this morning I try once again to transfer 2000 to my linked bank account and surprise, it goes through..there was no security hold on my account, it was their crappy system not working for the transfer, the last 2 days of the month..then I go to wallyworld and load 3 out of 4 $500 grocery visas, DW's loaded fine and one of mine loaded fine, but last card kept coming up as not a debit card...wierd since it was same kind of reloadable visa. The last 4 digits were not the PIN on these, so I called and had the automated system let me set the PIN. After doing one, I tried to get an operator to help set the PIN on the other 3 cards and he tells me sorry, these cards have no pins and should be used as credit...I tell him he's wrong I just set the pin using automated system and he says disregard that, there is no PIN....I told him that he didnt know what he was talking about, hung up on him and set the other 3 one at a time through the automated system. I swear if it's not BB it's Visa that has clueless 3rd world CSR's. I just want to get my spend covered on my last round of cards before the whole thing implodes. BB is not impressing me with their systems functionality, customer service, or procedures....would you ask your bank for permission to write a check over 3k and give them the name and address of the recipient in order to O.K. it?
The crap we put up with for a few points, sometimes it amazes me.....
So this morning I try once again to transfer 2000 to my linked bank account and surprise, it goes through..there was no security hold on my account, it was their crappy system not working for the transfer, the last 2 days of the month..then I go to wallyworld and load 3 out of 4 $500 grocery visas, DW's loaded fine and one of mine loaded fine, but last card kept coming up as not a debit card...wierd since it was same kind of reloadable visa. The last 4 digits were not the PIN on these, so I called and had the automated system let me set the PIN. After doing one, I tried to get an operator to help set the PIN on the other 3 cards and he tells me sorry, these cards have no pins and should be used as credit...I tell him he's wrong I just set the pin using automated system and he says disregard that, there is no PIN....I told him that he didnt know what he was talking about, hung up on him and set the other 3 one at a time through the automated system. I swear if it's not BB it's Visa that has clueless 3rd world CSR's. I just want to get my spend covered on my last round of cards before the whole thing implodes. BB is not impressing me with their systems functionality, customer service, or procedures....would you ask your bank for permission to write a check over 3k and give them the name and address of the recipient in order to O.K. it?
The crap we put up with for a few points, sometimes it amazes me.....
Jun 2, 2013, 10:48 am
#863
Join Date: Apr 2013
Programs: UA MPE, BA Blue, AA, IHG Plat Amb, Marriot Silver, HHonors Silver, National Exec, Avis First
Posts: 553
Jun 2, 2013, 11:21 am
#864
Join Date: Mar 2010
Posts: 1,173
Why argue with the CRS when you can set up a PIN with the automated system in the first place is beyond me. I have never had the PIN being the last 4 digits of the card. I just set the pin to what I want and have never spoken to a CRS.
In regards to the crap you are talking about, if you just set the pin yourself then you aren't dealing with crap...
In regards to the crap you are talking about, if you just set the pin yourself then you aren't dealing with crap...
Second I have called with multiple cards that needed to have pins set and had them do it quickly for me since you have to hang up and start over each time to use the automated system.
Third I didnt argue with him, I told him that he was wrong, he obviously needed more training (unless they are supposed to deny that the cards have pins) and I hung up on him and used the auto system instead of wasting more time. The bcrap I put up with is, lately everytime I call BB customer service for USA I get India and a clueless CSR reading from a faulty script, or one spouting incorrect information. I expected better from Visa giftcard's customer service but the one I talked to yesterday was totally wrong with his info. It is sad when the people on FT know the program better than the CSR's. If they were not offering double fuel points on Visa this weekend at Krogers I would have bought the ones with the PIN set as the last 4 which are available at Walmart now.
And thx bender, after I ranted on this last night I felt better, and can now breath easier.
Last edited by wise2u; Jun 2, 2013 at 11:23 am Reason: added krogers
Jun 2, 2013, 11:51 am
#865
Join Date: Aug 2010
Location: Bay Area, CA
Programs: AA Plat, UA Gold, AS MVP Gold, HH Diamond, SPG Gold, Club Carlson Gold, US
Posts: 956
Jun 2, 2013, 12:00 pm
#866
Join Date: Mar 2013
Posts: 809
First it is CSR (customer service representitive)
Second I have called with multiple cards that needed to have pins set and had them do it quickly for me since you have to hang up and start over each time to use the automated system.
Third I didnt argue with him, I told him that he was wrong, he obviously needed more training (unless they are supposed to deny that the cards have pins) and I hung up on him and used the auto system instead of wasting more time. The bcrap I put up with is, lately everytime I call BB customer service for USA I get India and a clueless CSR reading from a faulty script, or one spouting incorrect information. I expected better from Visa giftcard's customer service but the one I talked to yesterday was totally wrong with his info. It is sad when the people on FT know the program better than the CSR's. If they were not offering double fuel points on Visa this weekend at Krogers I would have bought the ones with the PIN set as the last 4 which are available at Walmart now.
And thx bender, after I ranted on this last night I felt better, and can now breath easier.
Second I have called with multiple cards that needed to have pins set and had them do it quickly for me since you have to hang up and start over each time to use the automated system.
Third I didnt argue with him, I told him that he was wrong, he obviously needed more training (unless they are supposed to deny that the cards have pins) and I hung up on him and used the auto system instead of wasting more time. The bcrap I put up with is, lately everytime I call BB customer service for USA I get India and a clueless CSR reading from a faulty script, or one spouting incorrect information. I expected better from Visa giftcard's customer service but the one I talked to yesterday was totally wrong with his info. It is sad when the people on FT know the program better than the CSR's. If they were not offering double fuel points on Visa this weekend at Krogers I would have bought the ones with the PIN set as the last 4 which are available at Walmart now.
And thx bender, after I ranted on this last night I felt better, and can now breath easier.
Jun 2, 2013, 12:07 pm
#867
Join Date: Sep 2001
Location: Washington, DC
Programs: UA Plat MM, AA Gold, Hyatt Explorist, Hilton Gold, IHG Plat, Marriott Titanium Elite
Posts: 5,015
Who told you they were from India? BB CSRs work in the Philippines. And ALL BB customer service is "for USA." BB is not available in any other countries.
Jun 3, 2013, 9:11 am
#868
Join Date: Dec 2012
Posts: 204
What is a safe amount to withdraw from BB to your checking account? I have never done any withdrawals, only loaded BB with VR and added funds from checking account.
Jun 3, 2013, 10:42 am
#870
Join Date: Feb 2011
Programs: AA LT GLD 1MM
Posts: 811
what about just doing a $5k bill pay to yourself every month? Any harm there?