Malaysia Golden Lounge KLIA
Aug 17, 2017, 5:24 am
#466
Suspended
Join Date: Sep 2014
Location: Brunei
Programs: Enrich Sapphire. Kris Flyer Silver.Le Club Accorhotels,Starwood.
Posts: 2,201
Aug 17, 2017, 5:26 am
#467
Suspended
Join Date: Sep 2014
Location: Brunei
Programs: Enrich Sapphire. Kris Flyer Silver.Le Club Accorhotels,Starwood.
Posts: 2,201
Parents were flying QR J and denied access to the MH satellite lounge earlier today. The agent claimed that a OW J BP would not suffice for entry and that one needs to be Sapphire or above to qualify, which is clearly incorrect according to OW policy. Not knowing better, they headed to the QR-designated PP lounge. [Dad's actually a Sapphire on CX but he booked this as a MH award and did not bring his CX card.]
Is this a common occurrence? In this case, I'd have argued with the lounge dragons and showed them a copy of the OW lounge access policy on my phone, failing which I would escalate to a supervisor or manager on duty.
Is this a common occurrence? In this case, I'd have argued with the lounge dragons and showed them a copy of the OW lounge access policy on my phone, failing which I would escalate to a supervisor or manager on duty.
Aug 17, 2017, 8:41 pm
#471
Suspended
Join Date: Sep 2014
Location: Brunei
Programs: Enrich Sapphire. Kris Flyer Silver.Le Club Accorhotels,Starwood.
Posts: 2,201
Aug 18, 2017, 7:17 pm
#472
Join Date: Jul 2012
Location: HKG
Programs: BA(GGL) QF LTS CX AM, Hilton Diamond, PPL(A)
Posts: 1,654
Aug 19, 2017, 7:38 am
#473
Join Date: Jul 2015
Location: SYD | HGH
Programs: CX DM, Hyatt Globalist, Hilton DM, Marriott Plat
Posts: 2,121
What time does the regional lounge normally open in the morning? Got an up coming flight 8am on 13th Sep to SIN, not sure if we've got enough time for breakfast..
Aug 19, 2017, 8:37 am
#474
Join Date: Apr 2012
Location: YVR, KUL
Programs: AC, MH, BA, AF-KL
Posts: 2,904
Aug 19, 2017, 8:47 am
#475
Suspended
Join Date: Sep 2014
Location: Brunei
Programs: Enrich Sapphire. Kris Flyer Silver.Le Club Accorhotels,Starwood.
Posts: 2,201
No, they don't offer freshly squeezed orange juice though it's something they could do if they really wanted. Not so difficult to do.
Aug 20, 2017, 11:08 am
#476
Join Date: Nov 2002
Location: London, UK
Programs: BA Gold (and other non-status plastic)
Posts: 1,889
Does anyone know when the Satellite lounges are due to be closed for refurbishment again? Just thinking about my travel plans later in the year. Also, is it me, or were they not just closed for (albeit underwhelming) refurbishment only 2-3 years ago?
Aug 20, 2017, 6:23 pm
#477
Join Date: Apr 2012
Location: YVR, KUL
Programs: AC, MH, BA, AF-KL
Posts: 2,904
And yes, this is probably the third refurbishment in 5 years...
Sep 23, 2017, 9:50 am
#478
Join Date: May 2015
Programs: BA Gold
Posts: 281
Just wondering if the Regional Lounge is now open and when the Satellite Lounge will close.
Sep 28, 2017, 12:21 am
#479
Join Date: May 2012
Location: SIN
Programs: JL GC | Marriott LT Silver | Global Entry | SQ Silver
Posts: 6,819
Sep 28, 2017, 1:26 am
#480
Join Date: Jan 2016
Programs: EK Silver
Posts: 61
Satellite Lounge will be closed from 29 Sep 2017 to 14 Jan 2018