Help Understanding PartnerPlusBenefit
Dec 31, 2008, 7:35 am
#76
Join Date: Oct 2005
Location: MUC
Programs: black is magic
Posts: 879
Jan 1, 2009, 4:18 am
#77
Join Date: Feb 2006
Location: NUE,MUC,INN,FDH
Programs: QF LTG, LH (SEN*** till 02/26), AF, AA, AB-G†
Posts: 2,076
I filed a complaint to PPB and got an answer within a few hours!
I complained that the changes were announced quite late, that there are hefty effects in earning and burining and that I had no chance to burn my points earned form September to December.
I also wondered about that J on Swiss is a payed Business-Class Booking class that earns no miles.
I also mentioned that when they destroyed Miles&More in August 2004 the Answer form M&M was: They improved PPB instead. I now asked if they will improve now M&M instead.
The answer was a copy of ther T&C that said that LH was legally right.
I find this extreamly arrogant. So our policy for 2009: Avoid LH at all costs.
Dear LH, if I had the idea that the changes were some what legally not correct, I would have given that to my lawyer!
An other peak of LHs arrogancy!
I have the feeling that they stopped the points accural for 2008, that you cannot burn your points!
The changes are bad, but the arrogancy that shows when you communicate with LH-Staff is what pi*** me!
I complained that the changes were announced quite late, that there are hefty effects in earning and burining and that I had no chance to burn my points earned form September to December.
I also wondered about that J on Swiss is a payed Business-Class Booking class that earns no miles.
I also mentioned that when they destroyed Miles&More in August 2004 the Answer form M&M was: They improved PPB instead. I now asked if they will improve now M&M instead.
The answer was a copy of ther T&C that said that LH was legally right.
I find this extreamly arrogant. So our policy for 2009: Avoid LH at all costs.
Dear LH, if I had the idea that the changes were some what legally not correct, I would have given that to my lawyer!
An other peak of LHs arrogancy!
I have the feeling that they stopped the points accural for 2008, that you cannot burn your points!
The changes are bad, but the arrogancy that shows when you communicate with LH-Staff is what pi*** me!
Jan 1, 2009, 4:52 am
#78
Join Date: Sep 2005
Location: BOM-SIN-EWR
Programs: UA*G (1K again), Sixt Plat, *was*: SQ QPP01 & SK EBS/EBG, LH SEN, AA EXP, 9wPlat
Posts: 8,606
Even with all the airlines LH is purchasing, there *are* still a few options...
Jan 1, 2009, 4:55 am
#79
FlyerTalk Evangelist
Original Poster
Join Date: Jun 2005
Location: Point Place, Wisconsin
Programs: LH HON, BA Gold, EK Gold
Posts: 14,505
LH gave exactly the notice they were required to give under their T&Cs - 6 weeks to the end of quarter.
Not very customer firendly indeed !
Not very customer firendly indeed !
Jan 1, 2009, 5:19 am
#80
FlyerTalk Evangelist
Join Date: Nov 2006
Location: SZG, Austria
Programs: LH(OS) HON, IC RA
Posts: 33,194
Jan 1, 2009, 6:47 am
#81
Join Date: Feb 2005
Location: FRA, AMS
Programs: LH:SEN++ 2012, FB Plat,AMX:PLA/CRB, *WOOD:PLA,Sixt:Diamond , LuckyStrike:Red, others
Posts: 119
Same with me, called 'em up at around 15:00 - shop closed. I wouldn't wonder, if I had not called them the day before, asking for their service hours on new year's eve...
Lost a bunch of points now
Sorry for giving the wrong information, but it's exactly what I got from them first hand.
Lost a bunch of points now
Sorry for giving the wrong information, but it's exactly what I got from them first hand.
Jan 1, 2009, 6:51 am
#82
FlyerTalk Evangelist
Join Date: Oct 2004
Location: MUC/LAX/SMV
Programs: LH, UA, BD, AA, NW, FB, NH, AC, Sixt, Hertz, Avis, *W, HH, Marriott, PC, Leaders Club, AMEX
Posts: 12,406
Jan 2, 2009, 8:41 am
#83
Join Date: Dec 2005
Location: FRA
Programs: LH, Avis, Hyatt, ...
Posts: 4,213
I even didn't get an answer from PPB on my letter (Sent it to VP Key Account Gero von Goetz) . Probably my arguments couldn't be replied by just sending the T&C. So they decided better to reply nothing rather than discussing my arguments...
Jan 2, 2009, 9:01 am
#84
FlyerTalk Evangelist
Original Poster
Join Date: Jun 2005
Location: Point Place, Wisconsin
Programs: LH HON, BA Gold, EK Gold
Posts: 14,505
When I signed up for the BA OnBusiness program, BA gave me triple points for one year....
Jan 2, 2009, 10:43 am
#85
FlyerTalk Evangelist
Join Date: Sep 2005
Location: Capetown
Programs: Marriott Lifetime Plat, IHG and Hilton Diamond, LH SEN, BA Gold
Posts: 10,170
BTW: C/C fares to the US are pretty good currently. They offer NYC for 1735 Euro all in. Being able to remunerate your staff in a currency developing like a third world currency allows pretty nice fares if paid in hard currency like Euro
Jan 3, 2009, 12:37 am
#87
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 11,662
Thanks all for the information in this thread ^
As yet no changes to UK, anyone know why or when they are expected ?
Currently there is a huge disparity.
As i fly from UK to Asia & South America all on Z or J & burn my miles in O, the changes once implemented would be very bad for me
I have just used all of my miles on O from LHR to EZE
So if they are implementing the changes from UK i will probably give AF/KLM my business.
Chris
As yet no changes to UK, anyone know why or when they are expected ?
Currently there is a huge disparity.
As i fly from UK to Asia & South America all on Z or J & burn my miles in O, the changes once implemented would be very bad for me
I have just used all of my miles on O from LHR to EZE
So if they are implementing the changes from UK i will probably give AF/KLM my business.
Chris
Jan 3, 2009, 12:54 pm
#88
FlyerTalk Evangelist
Original Poster
Join Date: Jun 2005
Location: Point Place, Wisconsin
Programs: LH HON, BA Gold, EK Gold
Posts: 14,505
Interesting to see that LH communicated the changes of the terms and conditions in line with their T&Cs, but seem to have failed to update the PPB homepage.
The "old" spend & earn numbers are still there !
Somebody seems to be sleeping !
The "old" spend & earn numbers are still there !
Somebody seems to be sleeping !
Jan 3, 2009, 1:31 pm
#89
FlyerTalk Evangelist
Join Date: Nov 2006
Location: SZG, Austria
Programs: LH(OS) HON, IC RA
Posts: 33,194
Jan 3, 2009, 2:43 pm
#90
FlyerTalk Evangelist
Join Date: Oct 2004
Location: MUC/LAX/SMV
Programs: LH, UA, BD, AA, NW, FB, NH, AC, Sixt, Hertz, Avis, *W, HH, Marriott, PC, Leaders Club, AMEX
Posts: 12,406