New "Light" Flight Class means ZERO bags for star alliance gold members

Old Apr 11, 19, 11:04 pm
  #181  
 
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My family of four is traveling this month from Europe back to US on a United a 2018 booking "first bag charge/no change allowed" (precursor to Lite) fare. On our one ticket we fly on a short flight to FRA on LH then connect to a United flight home. My wife and I are UA*G, and our children are not. We're all on the same PNR.

Does anybody know from experience -- will Lufthansa allow us to have four free 23kg bags since there are four of us on the record, or will they only allow the two adult *G members to check bags for free?
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Old Apr 12, 19, 3:08 am
  #182  
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Only each *G gets a bag extra. Nada for others in the PNR.
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Old Apr 24, 19, 1:02 pm
  #183  
 
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An update on our experience this week. Perhaps our check-in agent bent the rules, or perhaps we lucked out. But the four of us were allowed to check in four bags with no fee.
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Old Apr 27, 19, 4:40 pm
  #184  
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Originally Posted by HerbFlyer View Post
An update on our experience this week. Perhaps our check-in agent bent the rules, or perhaps we lucked out. But the four of us were allowed to check in four bags with no fee.
if this was the return then the outbound UA bag rules would apply anyway for this kind of ticket + 1 extra bag for SAG each. Sounds about right to me that you got 4 bags on w/o any charges.
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Old Apr 30, 19, 9:52 pm
  #185  
 
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I was not able to get my fee for the checked bag waived.

Flew on a Lufthansa 220-plated Eco Light ticket DUS-FRA-JFK (both legs on Lufthansa metal) as a Singapore Airlines Star Gold member. When checking in at the Star Gold/Business desk in DUS was told that the EUR 50 bag must be paid if I want the bag to fly with me. I pointed out that according to the Lufthansa website Star Gold members on a transatlantic ticket are exempt from the fee but was told by the agent that she has no ability to override the computer's demand for the bag payment, so in the end had I had to pay the EUR 50 bag fee to get it checked.

After arrival in the US sent an email to the Luftahansa customer service desk attaching a quote from the lufthansa.com website stating that the bag fee does not apply to Star Alliance Gold members flying on a transatlantic ticket as well as a link to that statement on their website. Fully expected to be refunded the EUR 50 fee, but instead got an email back with a denial on the following basis:


"When a light fare ticket is purchased by our passengers, according to our policies the baggage allowance is 1 piece of carry-on baggage up to 8 kg. The transportation of bags exceeding the free baggage allowance is considered as an additional service. That is why our staff charged a fee of 50 EUR at the departure airport.

While we understand your request to receive a refund for the excess baggage fee, we nonetheless aim to treat all our passengers in a fair and equal manner. That is why we cannot exempt individual travelers from complying with our baggage rules, regardless of the reason, and thank you for your understanding."

Is this denial legit because it included a domestic segment (DUS-FRA, albeit this was all on one ticket)? And if not, is there any way of escalating this request? If so, how?

Would appreciate any thoughts on this, because I, frankly, find it puzzling.
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Old Apr 30, 19, 11:21 pm
  #186  
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Originally Posted by Rafi1 View Post
I was not able to get my fee for the checked bag waived.

Flew on a Lufthansa 220-plated Eco Light ticket DUS-FRA-JFK (both legs on Lufthansa metal) as a Singapore Airlines Star Gold member. When checking in at the Star Gold/Business desk in DUS was told that the EUR 50 bag must be paid if I want the bag to fly with me. I pointed out that according to the Lufthansa website Star Gold members on a transatlantic ticket are exempt from the fee but was told by the agent that she has no ability to override the computer's demand for the bag payment, so in the end had I had to pay the EUR 50 bag fee to get it checked.

After arrival in the US sent an email to the Luftahansa customer service desk attaching a quote from the lufthansa.com website stating that the bag fee does not apply to Star Alliance Gold members flying on a transatlantic ticket as well as a link to that statement on their website. Fully expected to be refunded the EUR 50 fee, but instead got an email back with a denial on the following basis:


"When a light fare ticket is purchased by our passengers, according to our policies the baggage allowance is 1 piece of carry-on baggage up to 8 kg. The transportation of bags exceeding the free baggage allowance is considered as an additional service. That is why our staff charged a fee of 50 EUR at the departure airport.

While we understand your request to receive a refund for the excess baggage fee, we nonetheless aim to treat all our passengers in a fair and equal manner. That is why we cannot exempt individual travelers from complying with our baggage rules, regardless of the reason, and thank you for your understanding."

Is this denial legit because it included a domestic segment (DUS-FRA, albeit this was all on one ticket)? And if not, is there any way of escalating this request? If so, how?

Would appreciate any thoughts on this, because I, frankly, find it puzzling.
Just file a DoT complaint; it's less work for you
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Old Aug 27, 19, 11:51 pm
  #187  
 
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I'm still scratching my head and this really drives me nuts. I booked a 016 (UA) ticket that includes two segments operated and coded by LH. The segments are intra-Europe through FRA. The booking code is "S" and Lufthansa.com simply says "Economy (S)". Doesn't say Lite, Classic, Flex, etc. So which is it??

I can't find anywhere on Lufthansa.com and the reservation there that mentions anything about baggage - whether it's included or whether I am expected to pay.

Note, however, that the UA ticket shows I get one free bag on the Lufthansa flights. I'm guessing if LH tries to charge me I can show them the ticket and get it waived. Or, I'm going to have to go back to United to get them to reimburse me. Just would rather not deal with the hassle in the first place. And I don't trust the details on UA tickets. It shows the first bag is $0 and the second bag is $100 which wouldn't be accurate because I'm *G. I either get zero bags or two bags.

How can I figure out which kind of Economy fare I have on the Lufthansa segments?

Thank you.

-RM
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Old Aug 28, 19, 12:43 am
  #188  
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Originally Posted by RobOnLI View Post
. And I don't trust the details on UA tickets. It shows the first bag is $0 and the second bag is $100 which wouldn't be accurate because I'm *G. I either get zero bags or two bags.
Ignoring everything else you've written, I want to address this. Your last statement is correct but has nothing to do with the details on the ticket. Your ticketed allowance will be either 0 or 1 in economy and would be the same for every single person who buys the same ticket as you regardless of status. Any bags which are owed to you due to status will be calculated at check in. Imagine you booked a UA ticket on only AA Y domestic flights somehow -- your ticketed allowance would be 0 and you would receive 0. A UA ticket on only UA Y domestic flights: your ticketed allowance would be 0 and you would receive whatever you're entitled to due to your status.
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Old Aug 28, 19, 1:49 am
  #189  
 
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Originally Posted by RobOnLI View Post
I'm still scratching my head and this really drives me nuts. I booked a 016 (UA) ticket that includes two segments operated and coded by LH. The segments are intra-Europe through FRA. The booking code is "S" and Lufthansa.com simply says "Economy (S)". Doesn't say Lite, Classic, Flex, etc. So which is it??

I can't find anywhere on Lufthansa.com and the reservation there that mentions anything about baggage - whether it's included or whether I am expected to pay.

Note, however, that the UA ticket shows I get one free bag on the Lufthansa flights. I'm guessing if LH tries to charge me I can show them the ticket and get it waived. Or, I'm going to have to go back to United to get them to reimburse me. Just would rather not deal with the hassle in the first place. And I don't trust the details on UA tickets. It shows the first bag is $0 and the second bag is $100 which wouldn't be accurate because I'm *G. I either get zero bags or two bags.

How can I figure out which kind of Economy fare I have on the Lufthansa segments?

Thank you.

-RM
If you check your passenger receipt you should be able to determine your luggage allowance (23K, 1PC etc.). If your entire trip is within Europe you *might* also be able to determine the fare type by looking at the fare base. They have implemented some logic in there:

If the fare base contains
"LGT" that means it's a light fare (zero baggage allowance).
"CLS" -> classic
"FLX -> flex

Extra baggage allowances based on status will never show up on the passenger receipt. So the 1 bag allowance is actually correct. *G benefits are recognized at checkin only.
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Old Aug 28, 19, 2:32 am
  #190  
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If the segments inside Europe are part of a transatlantic ticket then the baggage allowance of the entire ticket applies. The light system is only for intra Europe tickets or on light fares for transatlantic tickets.
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