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Old Nov 4, 2015, 2:58 am
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Last edit by: NewbieRunner
Updated LH statement on the strike (25/11/15)

http://www.lufthansa.com/de/en/Travel-information

UFO calls off the Strike - Lufthansa Flights will operate as scheduled

The announced strike for 26, 27 and 30 November 2015 has been officially canceled by the Cabin Crew's Union UFO.

Lufthansa flights will operate as scheduled.

List of cancelled flights (continually updated):

http://www.lufthansa.com/de/en/Cancelled-Flights


Rebooking

If you have a Lufthansa/SWISS/Austrian Airlines/Brussels Airlines/Germanwings or Eurowings ticket for flights on 26.11.2015, on 27.11.2015 and/or 30.11.2015 from/to/via Frankfurt and Munich, you can rebook once free of charge online under My bookings. The following conditions must be observed:

- Rebooking within the same booking class
- Tickets must be issued on/before 23. November 2015
- New date of travel must be on/before 28. February 2016
- Changes of origin/destination and class of service/compartment are not permitted
- For all other ticket conditions, original fare conditions apply
Previous announcement on rebooking

Rebooking

You can rebook your flights free of charge.
Please go to My bookings.

Has your flight not been cancelled?

Passengers whose flights have not been cancelled and are in possession of Lufthansa/SWISS/Austrian Airlines of Brussels Airlines tickets for flights between 6.11.2015 and 13.11.2015 from/via Frankfurt/München/Düsseldorf, can rebook once free of charge online under My bookings.

The following conditions must be observed:
- Rebooking within the same booking class
- Tickets must be issued on/before 6.11.2015
- New date of travel must be on/before 28.2.2016
- Change of origin/destination and class of service/compartment are not permitted
- For all other ticket conditions, original fare conditions apply
Travel Agency bookings

Lufthansa passengers who have booked through a tour operator or travel agency are requested to contact the tour operator / travel agency where the booking was made directly.
Refund

Passengers whose flights were cancelled can request a refund free of charge via My Bookings.
Flights within Germany - Use of Deutsche Bahn

Train voucher
Passengers travelling within Germany whose flights were cancelled can use trains of Deutsche Bahn. The flight ticket can be converted into a train ticket of Deutsche Bahn here.

If it is not possible to convert the ticket due to time constraints, we recommend that a regular train ticket is purchased.

Refund of purchased train ticket

If you have purchased a train ticket from Deutsche Bahn and would like to have this refunded, we ask for your kind understanding that in case of a retro-active refund, the value of the unused flight coupon is applicable. We also request to apply for a refund of your ticket with your issuing office after completion of your trip.

Current train information

There may be an increased number of passengers on the trains of Deutsche Bahn. Updated information is available under Bahn Information or on the mobile site m.bahn.de.
Service Center

Affected passengers who could not use the mentioned self-service options, are requested to please contact our Service Center free of charge at 0800 850 60 70*, or one of our local Lufthansa phone numbers.

We ask for your understanding that there may be longer waiting times due to the increased volume of calls.

Further toll free numbers:

UK: 0800 358 0538
France: 0805 98 0097
Spain: 900 901 465
Italy: 800 089 775
Russia: 0800 500 9258

Please note that the toll free numbers are accessible only within the respective country.

* Calls from landlines, charges may vary according to provider.
Previous statement (23/11/20150

UFO announces further strike action

Against the background of the announced strike by the Independent Flight Attendant’s Organization (UFO) on Lufthansa flights on Thursday 26th of November, Friday, 27th of November and Monday, 30 of November 2015, Lufthansa is trying to keep the effect of the strike on its customers as low as possible.

At the moment no concrete strike actions are announced, hence the effect of these strike actions on flight operations cannot be estimated at this point in time. As soon as these effects are known, Lufthansa will set up a goodwill policy for all booked passengers. Passengers booked on a flight which has to be canceled due to strike actions, always have the opportunity to rebook once or cancel their flight free of charge.

Please enter your mobile number in your Miles & More profile or in your booking, so information about changes will be automatically advised in the future.
Previous statement (13/11/15)

Lufthansa returns to almost normal operations from Saturday onwards

Company wants to offer its customers the usual service as soon as possible

After the end of the longest strike in the company’s history, Lufthansa will already return to almost normal operations on Saturday and will offer its customers the usual service as soon as possible.

All scheduled long-haul connections will be able to operate on Saturday. Furthermore the long-haul connections from Frankfurt to Hong Kong, Singapore, Rio de Janeiro and Sao Paolo, which were scheduled to take off on late Friday evening, will be delayed to Saturday morning. Thus a cancellation of these connections can be avoided.

Lufthansa will also return to almost normal operations on short- and medium-haul flights on Saturday. Due to operational reasons, there can be occasional flight cancellations, if the aircraft or crews are not yet at the site of operation.

Lufthansa would like to sincerely apologize again to all customers, who have been affected by the strike of the Independent Flight Attendant’s Union (UFO) during the past days. The company has done its utmost to keep the effects on their customers as low as possible.

Altogether the company was forced to cancel approximately 4,700 flights during seven strike days. Affected by these cancellations were approximately 550,000 passengers.
Previous statements (12/11/15)

The Independent Flight Attendant’s Organization (UFO) has announced strike action for flights from 11. until 13.11.2015

The Independent Flight Attendant’s Organization (UFO) has announced further strike action from Wednesday, 11.11.2015 until Friday, 13.11.2015 between 4.00 and 23.59 on all flights from/ to Frankfurt, Munich and Dusseldorf.

We regret that we must publish a special flight schedule for 13.11.2015 as well. Approximately 110.900 passengers are affected by 941 flight cancellations on 13.11.2015.

The company will do its utmost to keep the effects of a strike to a minimum and to inform passengers as soon as possible. For that reason, Lufthansa requests all passengers early on to stay up-to-date by checking the flight status on LH.com.

Flights from Lufthansa Group airlines Lufthansa CityLine, Germanwings, Eurowings, Air Dolomiti, Austrian Airlines, SWISS and Brussels Airlines are not affected by the strike actions and will therefore operate as planned.

Lufthansa passengers who have advised their mobile phone number in their customer profile or My Bookings on Lufthansa.com will automatically be informed by SMS about any cancellations.

Lufthansa regrets any inconveniences caused by the strike.
The Independent Flight Attendant’s Organization (UFO) has announced strike action for flights from 11. until 13.11.2015

The Independent Flight Attendant’s Organization (UFO) has announced further strike action from Wednesday, 11.11.2015 until Friday, 13.11.2015 between 4.00 and 23.59 on all flights from/ to Frankfurt, Munich and Dusseldorf.

We regret that we must publish a special flight schedule for 12. and 13.11.2015 as well. Out of a total of 3,000 planned Lufthansa Group connections 933 flights have to be cancelled on 12.13.2015. Approximately 107.000 guests are affected by the flight cancellations. Approximately 110.910 passengers are affected by 941 flight cancellations on 13.11.2015.

The company will do its utmost to keep the effects of a strike to a minimum and to inform passengers as soon as possible. For that reason, Lufthansa requests all passengers early on to stay up-to-date by checking the flight status on LH.com.

Flights from Lufthansa Group airlines Lufthansa CityLine, Germanwings, Eurowings, Air Dolomiti, Austrian Airlines, SWISS and Brussels Airlines are not affected by the strike actions and will therefore operate as planned.

Lufthansa passengers who have advised their mobile phone number in their customer profile or My Bookings on Lufthansa.com will automatically be informed by SMS about any cancellations.

Lufthansa regrets any inconveniences caused by the strike.
Previous statements (11/11/15)

The Independent Flight Attendant’s Organization (UFO) has announced strike action for flights from 11. until 13.11.2015

The Independent Flight Attendant’s Organization (UFO) has announced further strike action from Wednesday, 11.11.2015 until Friday, 13.11.2015 between 4.00 and 23.59 on all flights from/ to Frankfurt, Munich and Dusseldorf.

We regret that we must publish a special flight schedule for 12.11.2015 as well. Out of a total of 3,000 planned Lufthansa Group connections 933 flights have to be cancelled. Approximately 107,000 guests are affected by the flight cancellations. The company will do its utmost to keep the effects of a strike to a minimum and to inform passengers as soon as possible. For that reason, Lufthansa requests all passengers early on to stay up-to-date by checking the flight status on LH.com.

Flights from Lufthansa Group airlines Lufthansa CityLine, Germanwings, Eurowings, Air Dolomiti, Austrian Airlines, SWISS and Brussels Airlines are not affected by the strike actions and will therefore operate as planned.

Lufthansa passengers who have advised their mobile phone number in their customer profile or My Bookings on Lufthansa.com will automatically be informed by SMS about any cancellations.

Lufthansa regrets any inconveniences caused by the strike.
The Independent Flight Attendant’s Organization (UFO) has announced strike action for flights from 11. until 13.11.2015

The Independent Flight Attendant’s Organization (UFO) has announced further strike action from Wednesday, 11.11.2015 until Friday, 13.11.2015 between 4.00 and 23.59 on all flights from/ to Frankfurt, Munich and Dusseldorf. Due to the strike actions Lufthansa has to cancel 931 flights on the 11 Nov 2015 resulting in about 96.000 passengers being affected by the flight cancellations.

Flights from Lufthansa Group airlines Lufthansa CityLine, Germanwings, Eurowings, Air Dolomiti, Austrian Airlines, SWISS and Brussels Airlines are not affected by the strike actions and will therefore operate as planned.

Lufthansa will do its utmost to keep the effects of a strike to a minimum and to inform passengers as soon as possible. For that reason, Lufthansa requests all passengers early on to stay up-to-date by checking the flight status on LH.com.

Lufthansa passengers who have advised their mobile phone number in their customer profile or My Bookings on Lufthansa.com will automatically be informed by SMS about any cancellations.

Lufthansa regrets any inconveniences caused by the strike.
Previous statements (10/11/15)

The Independent Flight Attendant’s Organization (UFO) has announced strike action for flights from 11. until 13.11.2015

The Independent Flight Attendant’s Organization (UFO) has announced further strike action from Wednesday, 11.11.2015 until Friday, 13.11.2015 between 4.00 and 23.59 on all flights from/ to Frankfurt, Munich and Dusseldorf.

Flights from Lufthansa Group airlines Lufthansa CityLine, Germanwings, Eurowings, Air Dolomiti, Austrian Airlines, SWISS and Brussels Airlines are not affected by the strike actions and will therefore operate as planned.

Lufthansa will do its utmost to keep the effects of a strike to a minimum and to inform passengers as soon as possible. For that reason, Lufthansa requests all passengers early on to stay up-to-date by checking the flight status on LH.com.

Lufthansa regrets any inconveniences caused by the strike.
The Independent Flight Attendant´s Organization (UFO) has announced strike action for flights on 10.11.2015

The Independent Flight Attendant’s Organization (UFO) has announced further strike action on Tuesday, 10.11.2015 for all Lufthansa longhaul flights from/ to Frankfurt between 4.30 and 23.00 as well as longhaul flights from/ to Munich between 5.00 and 23.59 and all flights from/ to Dusseldorf between 4.30 and 23.00.

Due to the strike actions Lufthansa has to cancel 126 long-haul and 10 continental connections resulting in about 27.300 passengers being affected by flight cancelations. Nearly all German and European continental flights will be operated as scheduled.

Flights from Lufthansa Group airlines Lufthansa CityLine, Germanwings, Eurowings, Air Dolomiti, Austrian Airlines, SWISS and Brussels Airlines are not affected by the strike actions and will therefore operate as planned.

Lufthansa will do its utmost to keep the effects of a strike to a minimum and to inform passengers as soon as possible. For that reason, Lufthansa requests all passengers early on to stay up-to-date by checking the flight status on LH.com.

Lufthansa regrets any inconveniences caused by the strike.
Previous statements (09/11/15)

The Independent Flight Attendant´s Organization (UFO) has announced strike action for flights on 10.11.2015

The Independent Flight Attendant’s Organization (UFO) has announced further strike action on Tuesday, 10.11.2015 for all Lufthansa longhaul flights from/ to Frankfurt between 4.30 and 23.00 as well as longhaul flights from/ to Munich between 5.00 and 23.59 and all flights from/ to Dusseldorf between 4.30 and 23.00.

Flights from Lufthansa Group airlines Lufthansa CityLine, Germanwings, Eurowings, Air Dolomiti, Austrian Airlines, SWISS and Brussels Airlines are not affected by the strike actions and will therefore operate as planned.

Lufthansa will do its utmost to keep the effects of a strike to a minimum and to inform passengers as soon as possible. For that reason, Lufthansa requests all passengers early on to stay up-to-date by checking the flight status on LH.com.

Lufthansa regrets any inconveniences caused by the strike.
The Independent Flight Attendant’s Organization (UFO) has announced strike action for flights on 9.11.2015

The Independent Flight Attendant’s Organization (UFO) has announced strike action for all Lufthansa flights from/ to Frankfurt and Dusseldorf on Monday, 9.11.2015 between 4.30 and 23.00 and flights from/to Munich between 4.30 and 00.00.

Flights operated by Lufthansa CityLine, Germanwings, Eurowings, Air Dolomiti, Austrian Airlines, SWISS and Brussels Airlines are not affected by potential strike actions and will therefore run as planned.

Lufthansa will do its utmost to keep the effects of a strike to a minimum and to inform passengers as soon as possible. For that reason, Lufthansa requests all passengers early on to stay up-to-date by checking the flight status on LH.com.

On Monday, out of the approximately 3.000 planned connections about 929 continental and intercontinental flights had to be cancelled. Affected by these cancellations are in total approximately 113.000 passengers.

Lufthansa did publish a special timetable. Nearly all continental and intercontinental flights had to be cancelled. Exceptions are a few flights between Munich and Frankfurt to London Heathrow, Dublin, Ashgabat, Delhi, Hongkong and Tokio.

Flights from Lufthansa CityLine, Germanwings, Eurowings, Air Dolomiti, Austrian Airlines, SWISS and Brussels Airlines are not affected by the strike actions and will therefore operate as planned.

Lufthansa regrets any inconveniences caused by the strike.
Previous statements (08/11/15)

The Independent Flight Attendant’s Organization (UFO) has announced strike action for flights on 9.11.2015

The Independent Flight Attendant’s Organization (UFO) has announced strike action for all Lufthansa flights from/ to Frankfurt and Dusseldorf on Monday, 9.11.2015 between 4.30 and 23.00 and flights from/to Munich between 4.30 and 00.00.

Flights operated by Lufthansa CityLine, Germanwings, Eurowings, Air Dolomiti, Austrian Airlines, SWISS and Brussels Airlines are not affected by potential strike actions and will therefore run as planned.

Lufthansa will do its utmost to keep the effects of a strike to a minimum and to inform passengers as soon as possible. For that reason, Lufthansa requests all passengers early on to stay up-to-date by checking the flight status on LH.com.

Lufthansa is working on a special flight plan, which will be published here during the course of the afternoon.

Lufthansa regrets any inconveniences caused by the strike.
Largely regular flight operations on 8 November after industrial action

The Independent Flight Attendant’s Union (UFO) has called on all Lufthansa flight attendants to take part in strike action from 6 November until 13 November.

A concrete announcement has thus far not been made by the union regarding further industrial action beyond 7 November. Flight operations will remain largely uninterrupted on 8 November. Isolated cancellations can, however, be expected due to operational reasons.

Lufthansa will do its utmost to keep the effects of a strike to a minimum and to inform passengers as soon as possible. For that reason, Lufthansa requests all passengers early on to stay up-to-date by checking the flight status on LH.com.

Lufthansa passengers, who provided Lufthansa with their mobile phone number in their customer profile or under "My bookings" on Lufthansa.com, will be informed about any cancellations via SMS.

Lufthansa regrets any inconveniences caused by the strike.
Previous statement (06/11/15)

The Independent Flight Attendant’s Organization (UFO) has announced strike action for flights on 6. and 7.11.2015

The Independent Flight Attendant’s Organization (UFO) has announced strike action for all Lufthansa flights from/ to Frankfurt and Dusseldorf on Friday, 6.11.2015 between 14.00 and 23.00 and Saturday, 7.11.2015 between 6.00 and 23.00 for all flights from/to Dusseldorf and for all flights operated with A319, A320, A321 and B737 from/to Frankfurt.

All intercontinental flights on 7.11.2015 will operate as scheduled.

Flights to and from Munich are not affected by the strike.

Flights operated by Lufthansa CityLine, Germanwings, Eurowings, Air Dolomiti, Austrian Airlines, SWISS and Brussels Airlines are not affected by potential strike actions and will therefore run as planned.

Lufthansa will do its utmost to keep the effects of a strike to a minimum and to inform passengers as soon as possible. For that reason, Lufthansa requests all passengers early on to stay up-to-date by checking the flight status on LH.com.

A total of almost ten per cent of all flights of the Lufthansa Group have to be cancelled due to the union’s strike today. Out of a total of 3,000 planned connections, 290 flights are cancelled, including 15 intercontinental flights to and from Frankfurt and Dusseldorf.

Lufthansa regrets any inconveniences caused by the strike.
Previous LH statement on the strike (04/11/15):

Lufthansa information on announced strike action by the union of Independent Flight Attendants Organisation (UFO)
Current travel information


See below for the latest news about our current flight operation.
Lufthansa will publish a special flight plan once concrete strike measures are announced
Passengers are requested to stay up-to-date through lh.com once strike measures have been announced.

The Independent Flight Attendant’s Organization (UFO) has called on all Lufthansa flight attendants to take part in strike action from 6 November until 13 November. The union will announce further details during the course of Friday morning, 6 November, regarding possible strike measures from 12pm onwards.

Lufthansa will be able to publish a special flight plan once these concrete measures have been announced. Passengers are particularly affected by the limited time between this strike announcement and the commencement of industrial action, as planning possibilities are restricted.

Flights operated by Lufthansa CityLine, Germanwings, Eurowings, Air Dolomiti, Austrian Airlines, SWISS and Brussels Airlines are not affected by potential strike actions and will therefore run as planned.

Lufthansa will do its utmost to keep the effects of a strike to a minimum and to inform passengers as soon as possible. For that reason, Lufthansa requests all passengers early on to stay up-to-date by checking the flight status on LH.com.

Lufthansa passengers, who provided Lufthansa with their mobile phone number in their or under on Lufthansa.com, will be informed about any cancellations via SMS.

Lufthansa apologises for the strike related inconveniences, particularly, as the precise scope of the strike is still not known.
Rebooking

Eventhough the extent of a possible strike is not confirmed, we offer, as a gesture of goodwill, a transfer rule to our customers.

Passengers who are in possession of Lufthansa/SWISS/Austrian Airlines or Brussels Airlines tickets from 06.11.2015 till 13.11.2015 to/from/via Frankfurt/Munich/Düsseldorf, can rebook once free of charge online under My bookings.

The following conditions must be observed:

- Rebooking within the same booking class
- Tickets must be issued on/before 06.11.2015
- New date of travel must be on/before 28.02.2016
- Change of origin/destination and class of service/compartment are not permitted
- For all other ticket conditions, original fare conditions apply
Service Center

Affected passengers who could not use the mentioned self-service options, are requested to please contact our Service Center at +49(0)69-86-799-799*, or one of our local Lufthansa phone numbers.

We ask for your understanding that there may be longer waiting times due to the increased volume of calls.


* Calls from landlines are charged at local rates, prices from the mobile networks depend on the provider and may vary.
If and when a particular strike begins and flights are actually beginning to be cancelled, you can call LH and ask for a rebooking/rerouting.

LH usually rebooks to other LH Group carriers, any star alliance carrier or other IATA airline it has an interline agreement with. The preference to do so is in the same order and done only if the preferred alternative doesn't have any free seats in the class of service (not booking class). Award bookings are treated the same way, although you may be requested to contact the issuing carrier for reissuing the ticket. LH issued tickets are usually reissued using the ATC irreg system.

More details on irreg procedures here: http://www.flyertalk.com/forum/lufth...interview.html
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UFO (flight attendants) strike(s) 2015

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Old Nov 8, 2015, 6:04 pm
  #226  
 
Join Date: Jun 2002
Location: Potomac MD
Programs: UA MP 1K
Posts: 7,182
Originally Posted by Christian Monty
They told me they will only change it if its confirmed cancelled my flight isn't until thursday evening.
Don't know if you have any status on UA, but I called the 1K line (on my Ipod using Skype, free call!) from Copenhagen airport. I heard about the strike on my LH flight from FRA-CPH from a guy sitting next to me and confirmed by a FA. The 1K agent said that they knew nothing about a potential strike, I then said that I couldn't wait until the strike was confirmed and all of the seats on other flights would be filled. So she contacted her supervisor and had permission to rebook me (I was even able to fly a day earlier). If you don't have status on UA, it might be more difficult to get rebooked.
euslaner is offline  
Old Nov 8, 2015, 6:39 pm
  #227  
 
Join Date: Oct 2015
Posts: 19
Just a update my flight to Brasil isn't until Thursday but they have already booked me on a direct flight with BA J instead of LHR-FRA-GRU J, so quite happy with the outcome.I dont have any Status etc anymore so just a standard Biz Class booking.
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Old Nov 8, 2015, 8:11 pm
  #228  
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I don't seem to find a list of LH flights cxld for MO, 9 Nov. ??
Anybody have a link to such a list?
cesco.g is offline  
Old Nov 8, 2015, 11:50 pm
  #229  
 
Join Date: May 2003
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Posts: 8,826
LH cancelled my CPT-MUC; how do I claim for non-refund MUC hotel?

LH cancelled the CPT-MUC segment of my CPT-SFO, so UA re-routed me via TK through IST. Which means I'm out the non-refundable hotel in MUC for the overnight. Can I collect this from LH? How?

Thanks!
Mike Jacoubowsky is offline  
Old Nov 8, 2015, 11:51 pm
  #230  
 
Join Date: Mar 2012
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Posts: 337
Originally Posted by cesco.g
I don't seem to find a list of LH flights cxld for MO, 9 Nov. ??
Anybody have a link to such a list?
The link in the wiki above works. Most mainline flights for 9.11 have been canceled.
MrOCTeckels is offline  
Old Nov 9, 2015, 12:10 am
  #231  
 
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After looking at the list I got assured that LH is in a big mess today
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Old Nov 9, 2015, 1:46 am
  #232  
 
Join Date: Jul 2011
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Posts: 1,026
Dear oh dear oh dear.

Mrs go_around had a flight out of HKG last night, the onward connection to KBP "might" be cancelled. So they wanted her to exit at FRA, the problem being she had no visa clearance for Schengen. The supervisor we eventually got hold of was good in sorting it out and rebooking on another carrier, but the hassle it caused for people in her position isn't justified. There seemed to be a number of people milling about at the HKG LH counters waiting on updates, and I can only imagine the mess at FRA and MUC if passengers are being flown in from around the world to see if, maybe, their onward flight is cancelled.

It is really a shame for an otherwise great airline. If you don't like your job or working conditions, seriously, just hand in your resignation notice and find another. I've done that. Plenty of other people will happily take your job. And don't bother pointing to company profits because yes, you do need to make handsome profits to attract investment. If those on strike want LH to suffer to the competition, this is a great way to go about it. It just sends out completely the wrong message to passengers, many of whom will take their business elsewhere. And then where will LH be? Sure, wouldn't it be nice if our pay and conditions were just as we wanted, but take off the blindfold. If LH wants to compete on the global stage with the Middle Eastern and Far Eastern carriers, this short-sightedness needs to end.
go_around is offline  
Old Nov 9, 2015, 2:01 am
  #233  
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Join Date: Dec 2002
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A colleague flying MUC to MXP today got rebooked to LX via ZRH in full Y last night (original Q). There was no official availability on Y, it seems the WL and send it to a queue to force the rebooking.
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Old Nov 9, 2015, 2:16 am
  #234  
 
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Location: AMS/RTM
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My SO is scheduled to fly LHR-MUC on Thursday but decided not to take any chances so she rebooked via ZRH on LX. The SEN line was helpful as usual, but they wouldn't rebook outside of LH group unless the flight is actually canceled.

Still, better than waiting it out until Wednesday and then finding out there is no availability anywhere else.
malmostoso is offline  
Old Nov 9, 2015, 3:14 am
  #235  
 
Join Date: May 2009
Posts: 5
I probably will consider LH last on my list in the future. But regardless, I'm flying on the 12th from SIN to FRA, and I don't want to be stuck last minutes with no seat - these selfish crew intentionally give short strike notice, one day at a time.

Anyway, this is what worked for me: 1) Find LH codeshare on partner airline (I went for Star Alliance partner), and then, 2) phone agent who's willing to help - I explained my situation, as well as the alternative flight I was considering. I now have a backup on my reservation (shows in "my booking") - it reserves a seat with Star partner just in case my original flight is cancelled. Good luck and safe flight.
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Old Nov 9, 2015, 3:21 am
  #236  
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That is exactly what happened with me. I managed to get out of Vienna on an Austrian flight with an LH codeshare number. By finding it and suggesting it proactively to the LH counter agent, it took him all of 30 seconds to complete the rebooking.

EDIT I'm not sure how the emoticon got there and I can't remove it, so just ignore it! ��

Last edited by oliver2002; Nov 9, 2015 at 5:51 am Reason: typo impossible to remove
Concerto is online now  
Old Nov 9, 2015, 4:14 am
  #237  
 
Join Date: Oct 2015
Posts: 19
Originally Posted by malmostoso
My SO is scheduled to fly LHR-MUC on Thursday but decided not to take any chances so she rebooked via ZRH on LX. The SEN line was helpful as usual, but they wouldn't rebook outside of LH group unless the flight is actually canceled.

Still, better than waiting it out until Wednesday and then finding out there is no availability anywhere else.
I think it depends who you get on the phone first time they said the same can't change because its not even cancelled second time i called and they moved me to the free flight of my choice which was BA direct in J, my flight isn't until thursday evening!I am flying to Brasil which may have a difference due to the limited amount of flights on that route.
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Old Nov 9, 2015, 5:19 am
  #238  
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Originally Posted by go_around
Dear oh dear oh dear.


It is really a shame for an otherwise great airline. If you don't like your job or working conditions, seriously, just hand in your resignation notice and find another. I've done that. Plenty of other people will happily take your job. And don't bother pointing to company profits because yes, you do need to make handsome profits to attract investment. If those on strike want LH to suffer to the competition, this is a great way to go about it. It just sends out completely the wrong message to passengers, many of whom will take their business elsewhere. And then where will LH be? Sure, wouldn't it be nice if our pay and conditions were just as we wanted, but take off the blindfold. If LH wants to compete on the global stage with the Middle Eastern and Far Eastern carriers, this short-sightedness needs to end.
Why not try to change / strike for your working conditions while on the job.....if LH goes bust - you can still go and find another job!
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Old Nov 9, 2015, 6:00 am
  #239  
 
Join Date: Mar 2008
Posts: 4,859
Originally Posted by Mike Jacoubowsky
LH cancelled the CPT-MUC segment of my CPT-SFO, so UA re-routed me via TK through IST. Which means I'm out the non-refundable hotel in MUC for the overnight. Can I collect this from LH? How?
Have you tried contacting the hotel directly? They should be able to accommodate.
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Old Nov 9, 2015, 6:26 am
  #240  
 
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Programs: Flying Blue, M&M
Posts: 29
Supposed to be flying TLS-MUC-DXB the 11th of november.
TLS-MUC will not be cancelled as operated by Cityline but MUC-DXB might be impacted by strike.
I finally reached Lufthansa. They don't do anything until my flight is officially cancelled.
They told me to call Thai Airways (who issued the ticket). They cannot do anything as well until the flight is annouced cancelled.
They will try to rebook me on another flight at that time but I am very affraid as my ticked was award in business. I am pretty sure that this kind of booking class is sold out for the following flights.
pitchoun64 is offline  


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