LHs strategy: discussion thread for customers, investors, consultants & armchair CEOs
#1591
FlyerTalk Evangelist
Join Date: Jan 2005
Location: VCE
Posts: 14,165
I promised to drag this post over here from the strike thread, where maybe the discussion is more relevant:
Given the problems and/or crises (the difference being a matter of urgency, not necessarily of seriousness) LH is facing, adding complexity of multiple niche carriers, especially in customer facing products seems to me at best counterproductive.
LH should be focusing their energy, and instead they are diffusing it. Focus fosters proactive actions and movement toward problem solving. Diffusion brings reactive actions distracts attention from the core problems.
If LH really believes they are the #1 airline, then they need to focus on that and provide some products that prove it. OTOH, if they want to try to be everything to everyone and compete against the whole world in all segments, then good luck with that.
At least in the meantime while they are deciding, I live near a couple of major airports that give me a choice of carriers.
Given the problems and/or crises (the difference being a matter of urgency, not necessarily of seriousness) LH is facing, adding complexity of multiple niche carriers, especially in customer facing products seems to me at best counterproductive.
LH should be focusing their energy, and instead they are diffusing it. Focus fosters proactive actions and movement toward problem solving. Diffusion brings reactive actions distracts attention from the core problems.
If LH really believes they are the #1 airline, then they need to focus on that and provide some products that prove it. OTOH, if they want to try to be everything to everyone and compete against the whole world in all segments, then good luck with that.
At least in the meantime while they are deciding, I live near a couple of major airports that give me a choice of carriers.
This recent article from Reuters in Berlin tends to agree with you by the way:
http://www.reuters.com/article/2014/...0HN0DS20140928
Low-cost? Low chance for Air France and Lufthansa
Lufthansa gets around half of its revenues from higher priced premium tickets, but Chief Executive Carsten Spohr, who took over in May, says Lufthansa needs to do more to capture the price-sensitive leisure market, which accounts for around 80 percent of short-haul European flights.
Since its existing domestic budget carrier Germanwings has turned out too costly to compete, he is aiming to use Eurowings for a new run at low-cost expansion in Europe, as its costs are 20 percent lower. The company placed an order for 10 jets for Eurowings last week.
#1592
Join Date: Sep 2009
Posts: 20
This is why EK, EY and QR are having solid success at retaining customers. They treat Y pax decently. LH wants to stuff them off in a low cost long haul carrier. Good luck with that. I foresee even more defections to the ME3.
#1593
Join Date: Sep 2009
Posts: 20
According to various statements by EK, the Y pax flying to SEA and OZ from Europe is what brings in the revenue for them, accounting for 80% of their profits. The F cabin makes a loss, and the business cabin is sold at break even.
I guess LHs take is to make it difficult for the ME3 to fill the large B77W and A380 Y cabins and make life tough. Thats assuming that the ME3 operate with the aim to atleast cover variable cost @:-)
I guess LHs take is to make it difficult for the ME3 to fill the large B77W and A380 Y cabins and make life tough. Thats assuming that the ME3 operate with the aim to atleast cover variable cost @:-)
#1594
Join Date: May 2009
Location: SIN (with a bit of ZRH sprinkled in)
Posts: 9,455
Yes, it's kind of funny, 10 years ago EK had to build up it's numbers with low fares - now, they can charge more than the competition (still having lower fixed costs) and enjoy the profits. Some people in DXB did something right. And someone was perfectly correct to jump ship and not take the OS job..
#1595
FlyerTalk Evangelist
Join Date: Jun 2005
Location: Point Place, Wisconsin
Programs: LH HON, BA Gold, EK Gold
Posts: 14,505
I just came back from a KLM longhaul return ticket in C on their 747 service.
To be honest I was really impressed by the hardware and service.
The seat in C is fully flat and quite a bit wider than LH/LX/OS.
Service and F&B were excellent both out- and inbound.
I slept until 20 mins before landing this morning in AMS and could still get a cup of coffee and a quick breakfast tray. This is something you are lucky to get in LH F (as HON) let alone LH C this close to arrival.
LH's 5* pledge? More like a 3* pledge in reality - at least in C.
If I were a betting man, I'd say Lufthansa will not be around anymore in 10 years time as a longhaul carrier.
To be honest I was really impressed by the hardware and service.
The seat in C is fully flat and quite a bit wider than LH/LX/OS.
Service and F&B were excellent both out- and inbound.
I slept until 20 mins before landing this morning in AMS and could still get a cup of coffee and a quick breakfast tray. This is something you are lucky to get in LH F (as HON) let alone LH C this close to arrival.
LH's 5* pledge? More like a 3* pledge in reality - at least in C.
If I were a betting man, I'd say Lufthansa will not be around anymore in 10 years time as a longhaul carrier.
#1596
Join Date: Oct 2007
Posts: 2,069
I just came back from a KLM longhaul return ticket in C on their 747 service.
To be honest I was really impressed by the hardware and service.
The seat in C is fully flat and quite a bit wider than LH/LX/OS.
Service and F&B were excellent both out- and inbound.
I slept until 20 mins before landing this morning in AMS and could still get a cup of coffee and a quick breakfast tray. This is something you are lucky to get in LH F (as HON) let alone LH C this close to arrival.
LH's 5* pledge? More like a 3* pledge in reality - at least in C.
If I were a betting man, I'd say Lufthansa will not be around anymore in 10 years time as a longhaul carrier.
To be honest I was really impressed by the hardware and service.
The seat in C is fully flat and quite a bit wider than LH/LX/OS.
Service and F&B were excellent both out- and inbound.
I slept until 20 mins before landing this morning in AMS and could still get a cup of coffee and a quick breakfast tray. This is something you are lucky to get in LH F (as HON) let alone LH C this close to arrival.
LH's 5* pledge? More like a 3* pledge in reality - at least in C.
If I were a betting man, I'd say Lufthansa will not be around anymore in 10 years time as a longhaul carrier.
Normally get my coffee
I would not take you up on your bet.
With getting Spohr many within LH rank and file were very happy , they knew they got someone with in depth understanding of the company and the industry.
It is of course a monstrous task to guide and set the long term strategy for LH or any European carrier , but very few companies have blossomed with contraction of its main business in combo with going down the value chain.
Be strong , don't let the consultants dictate.
#1597
Join Date: Aug 2004
Location: OSL/IAH/ZRH (time, not preference)
Programs: UA1K, LH GM, AA EXP->GM
Posts: 38,265
At the current price levels, I would never fly EK. When they beat MS in pricing, then maybe yes.
#1598
Join Date: May 2009
Location: SIN (with a bit of ZRH sprinkled in)
Posts: 9,455
I read this a lot and many might indeed perceive them as decent airline. But from my own perspective this could not be further from the truth. Barbaric food options, one column of seats more than real airlines, a hub in limbo, including free time travel to the Dark Ages, no alliance network whatsoever, and a plethora of substandard Biz seats.
At the current price levels, I would never fly EK. When they beat MS in pricing, then maybe yes.
At the current price levels, I would never fly EK. When they beat MS in pricing, then maybe yes.
A few things to mention:
-The "plethora" of substandard Biz seats, well, actually yes, there are some seats which are more like Y+, rather than proper C, so it's indeed a bit of a gamble. Still better than with LH, where you get a guaranteed NEK seat on flights up to 5-6 hours (DXB is still their shortest flight with "real" C seats, is it?) and their standard seat (Rutsche) isn't much above EK's worst offering.
-Dark Ages? Seriously, don't to comparisons when you don't know what you're talking about.. the UAE for sure aren't the pinacle of democracy or "freedom", but they're not about "Dark Ages" either.. go rant against SV if you feel like talking about Dark Ages..
-Hub in Limbo? You could say this about pretty much every airport.. in fact, DXB is still expanding, and DWC eventually will be ready when DXB indeed is "full". Not worse than any other big hub to transit from my personal experience, actually liked it much over many others.
-One seat more wide, I guess you mean like in the 777 in Y? I've experienced it, it's not so bad for an average person actually, and on the other hand you get more legroom than on LH, so if you're tall and slim, you want to prefer EK. Plus, the "1 more" is by now industry standard. Go ask LX about their 777 order..
-The "barbaric food options" I fail to understand. Care to elaborate? From personal experience, their Y food is better than most competitors, C is "ok" (not great) and F is really good.
EK isn't the land of flowing honey, but in my eyes, if you don't get a direct flight and have to change anyway / similar flight times, they're worth a (small) premium to pay. Especially if it's a A380 route (C/F)
#1599
FlyerTalk Evangelist
Join Date: Jan 2005
Location: VCE
Posts: 14,165
I just came back from a KLM longhaul return ticket in C on their 747 service.
To be honest I was really impressed by the hardware and service.
The seat in C is fully flat and quite a bit wider than LH/LX/OS.
Service and F&B were excellent both out- and inbound.
I slept until 20 mins before landing this morning in AMS and could still get a cup of coffee and a quick breakfast tray. This is something you are lucky to get in LH F (as HON) let alone LH C this close to arrival.
LH's 5* pledge? More like a 3* pledge in reality - at least in C.
If I were a betting man, I'd say Lufthansa will not be around anymore in 10 years time as a longhaul carrier.
To be honest I was really impressed by the hardware and service.
The seat in C is fully flat and quite a bit wider than LH/LX/OS.
Service and F&B were excellent both out- and inbound.
I slept until 20 mins before landing this morning in AMS and could still get a cup of coffee and a quick breakfast tray. This is something you are lucky to get in LH F (as HON) let alone LH C this close to arrival.
LH's 5* pledge? More like a 3* pledge in reality - at least in C.
If I were a betting man, I'd say Lufthansa will not be around anymore in 10 years time as a longhaul carrier.
I had a similar experience recently with both DL and KL- both in short and long haul I was really surprised how much the products had changed and how much AMS had improved.
The hard products were very good and soft product was OK. On short haul with KL they even have onboard power which I do not find often on LH short haul aircraft for example. KL also flies to destinations such as Hangzhou which are very convenient for many people while LH continues to focus on large hub destinations and increasing their lift to and from them. The first (thinner destinations and bypassing hubs) is preferable to most customers I know if they are not headed to the hub city.
I don't think LH will go away for long haul- I do think however there will be some significant changes required far beyond simply launching another low cost subsidiary.
#1600
FlyerTalk Evangelist
Join Date: Jun 2005
Location: Point Place, Wisconsin
Programs: LH HON, BA Gold, EK Gold
Posts: 14,505
http://onemileatatime.boardingarea.c...erdam-chicago/
Only drawback with KLM is that Flying Blue seems to be quite bad in terms of mileage redemptions.
#1601
Join Date: Sep 2004
Location: Southern Bavaria, Germany
Programs: LH Blue, BA Blue, Hyatt Gold
Posts: 1,517
CH-aviation published a piece on PrivatAir operating the LonghaulWings
Let's do some tiny slices of mathematics in order to make an educated guess about the product quality.
Your link writes about a seating configuration with 18C/19/261Y seats which just invites us to have a look on the traditional seat map of the A340-300:
http://www.lufthansa.com/mediapool/p...1603320378.pdf
This standard "mainline" LH configuration has 30C/28E/221 Economy.
1.) The long-haul wings has 3 rows of Business Class which is a minus of 2 rows.
2.) The Premium Economy Class will occupy the rest of "Zone A" of the main deck and therefore will before the doors 2L/2R.
3.) The rest of the plane is home for 261 instead of 221 Economy passengers.
So the "minus" of 28 Economy Plus passengers (=4 rows) in the "Zone B" should enable Lufthansa to allocate 40 passengers of Economy Class?
This would be 5 rows.
This is a hint that this is not a new low-cost subsidiary company with a completely new offer. It's just a red herring in order to outsource work to a foreign company.
That said I doubt if Lufthansa will really set up a new subisidray and own brand name. It's just simple cost-cutting of the mainline product.
If Lufthansa really wants to decrease the seat pitch there would have been 277 seats in Y-.
To summarize it: The "new" A340-300 outsource fleet is just a fake product/idea in order to split the employees in more groups and having the mainline LH privileged employees of the Golden Age of air travel and outsourced staff. And the "newly hired" staff of an outsource partner. But I will doubt that PrivatAir with its classy offer of BBJ will be the right partner for that operation.
Not a step forward for a great company and another sign for a bad management decision.
#1602
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,187
A little confusion reigns supreme at the moment with the gentle people that write press reports.
Currently there are two projects for longhaul:
Project 'Jump': use existing LH branded A343 aircraft (the 13 that will remain after the current retrofit) that are pretty much written off based on the previous 12 year rule. Reduce the size of the current new C cabin a bit, add the planned E-class and enlarge Y. The existing LH FAs will fly these under new conditions and they will fly from LH hubs to classic LH destinations that are under price pressure, example FRA-BKK or FRA-HYD.
Project 'worldwings': buy/lease additional A330s (previously 767), crew will be provided similar to sun express. Operate them from hubs and other locations, where ever it makes sense. Product is clearly different from LH, similar to Sunexpress and Germanwings.
Currently there are two projects for longhaul:
Project 'Jump': use existing LH branded A343 aircraft (the 13 that will remain after the current retrofit) that are pretty much written off based on the previous 12 year rule. Reduce the size of the current new C cabin a bit, add the planned E-class and enlarge Y. The existing LH FAs will fly these under new conditions and they will fly from LH hubs to classic LH destinations that are under price pressure, example FRA-BKK or FRA-HYD.
Project 'worldwings': buy/lease additional A330s (previously 767), crew will be provided similar to sun express. Operate them from hubs and other locations, where ever it makes sense. Product is clearly different from LH, similar to Sunexpress and Germanwings.
#1603
FlyerTalk Evangelist
Join Date: Jan 2005
Location: VCE
Posts: 14,165
#1604
Join Date: Sep 2004
Location: Southern Bavaria, Germany
Programs: LH Blue, BA Blue, Hyatt Gold
Posts: 1,517
A little confusion reigns supreme at the moment with the gentle people that write press reports.
Currently there are two projects for longhaul:
Project 'Jump': use existing LH branded A343 aircraft (the 13 that will remain after the current retrofit) that are pretty much written off based on the previous 12 year rule. Reduce the size of the current new C cabin a bit, add the planned E-class and enlarge Y. The existing LH FAs will fly these under new conditions and they will fly from LH hubs to classic LH destinations that are under price pressure, example FRA-BKK or FRA-HYD.
Project 'worldwings': buy/lease additional A330s (previously 767), crew will be provided similar to sun express. Operate them from hubs and other locations, where ever it makes sense. Product is clearly different from LH, similar to Sunexpress and Germanwings.
Currently there are two projects for longhaul:
Project 'Jump': use existing LH branded A343 aircraft (the 13 that will remain after the current retrofit) that are pretty much written off based on the previous 12 year rule. Reduce the size of the current new C cabin a bit, add the planned E-class and enlarge Y. The existing LH FAs will fly these under new conditions and they will fly from LH hubs to classic LH destinations that are under price pressure, example FRA-BKK or FRA-HYD.
Project 'worldwings': buy/lease additional A330s (previously 767), crew will be provided similar to sun express. Operate them from hubs and other locations, where ever it makes sense. Product is clearly different from LH, similar to Sunexpress and Germanwings.
#1605
Join Date: Sep 2007
Programs: BAEC, M&L, Bonvoy
Posts: 1,339
A little confusion reigns supreme at the moment with the gentle people that write press reports.
Currently there are two projects for longhaul:
Project 'Jump': use existing LH branded A343 aircraft (the 13 that will remain after the current retrofit) that are pretty much written off based on the previous 12 year rule. Reduce the size of the current new C cabin a bit, add the planned E-class and enlarge Y. The existing LH FAs will fly these under new conditions and they will fly from LH hubs to classic LH destinations that are under price pressure, example FRA-BKK or FRA-HYD.
Project 'worldwings': buy/lease additional A330s (previously 767), crew will be provided similar to sun express. Operate them from hubs and other locations, where ever it makes sense. Product is clearly different from LH, similar to Sunexpress and Germanwings.
Currently there are two projects for longhaul:
Project 'Jump': use existing LH branded A343 aircraft (the 13 that will remain after the current retrofit) that are pretty much written off based on the previous 12 year rule. Reduce the size of the current new C cabin a bit, add the planned E-class and enlarge Y. The existing LH FAs will fly these under new conditions and they will fly from LH hubs to classic LH destinations that are under price pressure, example FRA-BKK or FRA-HYD.
Project 'worldwings': buy/lease additional A330s (previously 767), crew will be provided similar to sun express. Operate them from hubs and other locations, where ever it makes sense. Product is clearly different from LH, similar to Sunexpress and Germanwings.