LHs strategy: discussion thread for customers, investors, consultants & armchair CEOs
#91
Join Date: Jul 2004
Location: PMI
Programs: BA,LH,CX,EK SPG,IC mainly and a few others
Posts: 1,862
I will probably see him a few times in the next couple of weeks anyway, at least if he is attending the same conferences. The aviation world is small after all.
And as pointed out weeks ago already, he seems to agree with me re. AF/KL and their delay in restructuring. And, of course, most of it has to do with the improved global economy (and the relevant rounds of cutting bennies within the airlines)
weero has pointed out that the FT audience is rather special, so one cannot blame them for believing that loyalty schemes are the key parameter when it comes to the success of airlines. In reality, other factors are way more important.
And as pointed out weeks ago already, he seems to agree with me re. AF/KL and their delay in restructuring. And, of course, most of it has to do with the improved global economy (and the relevant rounds of cutting bennies within the airlines)
weero has pointed out that the FT audience is rather special, so one cannot blame them for believing that loyalty schemes are the key parameter when it comes to the success of airlines. In reality, other factors are way more important.
He does not seem to have that high an opinion of LH or that low opinion of AF as you have.
#92
FlyerTalk Evangelist
Join Date: Aug 2000
Location: London
Programs: Hilton, IHG - BA, GA, LH, QR, SV, TK
Posts: 17,008
There again, some puff themselves up to bursting point
#94
Suspended
Join Date: Aug 2008
Programs: Everything is refundable
Posts: 3,727
It is not personal or complaining- just like J9 C0 D0.. now LH has started doing F8 A2 on several routes. CX and SQ still do F6A6 and R9 P9 F9, and I would pay full F for one of them than LH if it comes to a crunch.
I have not flown AA in ages, my TA assures me that the new F hard product is very good. Worth a try.
I have not flown AA in ages, my TA assures me that the new F hard product is very good. Worth a try.
I am always amazed how confident they actually sell from time to time, in some cases you stand in line at a LH ticket desk and hear people booking tix for thousands of Euro without a blink of an eye.
Your example with Miami is certainly very extreme. If you do not mind sharing the exact details, I would love really love forwarding it to some folks. I can only imagine that Franz and the lads fly to MIA on that day celebrating the success of Score.
#95
Suspended
Join Date: Aug 2008
Programs: Everything is refundable
Posts: 3,727
Which is why my biggest cudgel with you in selectively attributing LH with eternal wisdom unmatched by anyone else in industry. BA seems to be doing as well, if not better, without p***ng of as many customers as LH does. Even AF seems to be doing fine, despite its dire management.
But a lot of aviation folks in the city hate BA (mostly for the same arguments you find here for LH) and continue praising the higher quality standards of the competition, like SQ, CX or EK. I will never forget talking to one of the best-selling authors in the aviation industry from the UK (sounds more lucrative as it as... according to him) who blasted BA for the quality of their call-centers, by the way, long before LH closed their call centers in Germany.
#96
Suspended
Join Date: Aug 2008
Programs: Everything is refundable
Posts: 3,727
Of course, you have to exaggerate a bit from time to time.
So discount my opinion about LH by 20% and make AF 20% better and you probably have a more objective picture.
In the end, as pointed out by N1003, hardly anyone was able to come up with a really lucrative business model in the airline industry, so claiming expertise resulting in a profit margin of 2% is already resulting in ridicule from other industries.
#97
Join Date: Jul 2010
Location: BSL/FRA or PHL
Programs: LH Miles and More, DL SkyMiles, Bonvoy, Hilton
Posts: 2,335
Though some here take it more seriously/personally than others, I think we fault industry leaders a similar spirit that we fault the poor footballer who screws up an 11-meter kick.
Any job one does not have to do oneself is by definition easy.
On the other hand, if knowledge, experience, and technical training are always pre-requisite to running a complex business, then there are many complex, highly technical businesses today that should not exist. The Ford Motor Company, Zeppelin Group, and yes, even Apple Computer come to mind--all started by "crazy" people who had no idea what they were doing apart from belief in an idea and whose leaders all had, despite appearances, what turned out to be pretty darn good management skills. These skills include having a vision/strategy that people can buy into, flexibility to change (even drastically when necessary), the ability to accept new ideas regardless of the source, and to give customers what they ask for.
Technical skills can be bought by the square meter. Leadership skills are a bit more elusive.
#98
Original Poster
Join Date: Apr 2005
Programs: Hyatt Lifetime Globalist, SQ PPS Solitaire
Posts: 3,600
Even with those prices you should have choices: there are so many better C products out there and they are all available for miles. Even SQ allows redemptions in what I consider one of the best C products out there.
#99
Join Date: Mar 2008
Posts: 4,859
Those better products tend to be more apealing to the paying crowd, so less seats available to free loaders like me. Plus it usually means taking +1 connection vs LH.
#100
Original Poster
Join Date: Apr 2005
Programs: Hyatt Lifetime Globalist, SQ PPS Solitaire
Posts: 3,600
My favorite currency is Krisflyer miles: I moved to Singapore in 2008 and I never had problems getting any upgrade/awards that I wanted - and it's still the only currency getting me into SQ Suites :-)
#101
Join Date: Aug 2004
Location: OSL/IAH/ZRH (time, not preference)
Programs: UA1K, LH GM, AA EXP->GM
Posts: 38,265
I see the devolution of LH purely from a passenger/user point of view and there is nothing peculiar/special about passengers and their expectations in and of an airline.
#102
Join Date: Aug 2004
Location: OSL/IAH/ZRH (time, not preference)
Programs: UA1K, LH GM, AA EXP->GM
Posts: 38,265
#103
Join Date: Aug 2004
Location: OSL/IAH/ZRH (time, not preference)
Programs: UA1K, LH GM, AA EXP->GM
Posts: 38,265
The German legal system had a multi-decade long spotless start. It took the Kohl administration and its heirs more than 10 years to crack it via cryptic and incoherent laws and constant political pressure.
It is one of the most amazing negative social achievements that happened within a fraction of my lifetime. Comparable only to the thorough abolition of the 4th amendment in the US and all privacy rights, and the degeneration of the Swiss financial privacy.
#105
Join Date: May 2009
Location: SIN (with a bit of ZRH sprinkled in)
Posts: 9,456