LufthansaGermanAirlines

Hi Noppasit,

I contacted customer support and was informed that they closed your feedback ID 35785989 and sent you a reply on Nov 30, 2022 with an explanation.
If you would like to contact my Customer Relations colleagues, I recommend you select the "Questions about Existing Feedback" topic from the drop-down menu: https://www.lufthansa.com/de/en/feedback.

Kind regards,
Anastasia

oliver2002

Dear Lurkers,
after you asked your colleagues to escalate, the M&M website showed 'passenger not on flight' (obvious since the flight was cancelled). My colleague called M&M asking them to please look at it and one agent took a look and said: 'of course this needs to be done manually let me open a ticket' since then he calls M&M every two weeks and each agent tells him the ticket has not been worked on. Sometimes they check with a supervisor to be sure, once an agent gave him a different ticket number to note down: '02231679'. After 4 calls in two months he is getting irritated, could you take a look into the matter?

Regards Oliver

LufthansaGermanAirlines

Hello Oliver,

I have just sent a follow-up to my colleagues from the Miles&More, requesting an update about the status of the missing miles. Please allow the Back Office team some time to review it and respond. We will get back to you as soon as possible.

Best regards
R�a

oliver2002

Dear R�a, thank you for your help, his status just updated to Senator in the App 🤩!

kttosia

Good morning
is LH app also on strike? All my bookings disappeared from there :-(
Best regards

LufthansaGermanAirlines

Hello kttosia,

kindly get in touch with our colleagues from the Technical Support: https://www.lufthansa.com/de/en/help-and-contact, so they can check it for you.

Best regards,
Rita

taagou

Hi Tania,

I presume there had been a mixup with the tickets or something as there has not been correspondence from Lufthansa stating that the payment has been sent. Could the customer service get in touch with me regarding the matter?

Thanks in advance for your help!

samplat

Dear LH lurkers,

kindly help with the status of the following Feedback IDs - submitted mid-Jan 2023:

• FB ID 36989420
• FB ID 36931442

I’ve only received the two acknowledgment emails with the FB ID in January, and nothing since.

Thanks for your help!

romans

Your Feedback to Lufthansa, FB ID 35641902

Lufthansa Customer RelationsFri, Mar 10, 10:31 AM

Dear XX XX,

Thank you for your email dated April 29, 2022.

Your concerns regarding the processing time of your refund request has been received. We are sorry you are still waiting for a response from us.

Due to the significant volume of refund requests we have received, it has not yet been possible to reply to your previous inquiry. We are still working diligently to handle your request as quickly as possible. We stand by our promise; every request will be processed and every passenger will receive the amount to which he or she is entitled.

In the meantime, we ask for your understanding and apologize for the inconvenience. We would appreciate your continued patience and allowing us the necessary time to complete your request.

don't know what to say but it will be one year of waiting for solve my request, beautiful LH

LufthansaGermanAirlines

Hello taagou,

unfortunately, I am not able to provide you with any other information than my colleague Tania did. Since I am not able to initiate a call back and our Customer Relations colleague are only reachable via email, I would highly recommend contacting them once again directly via the online feedback form. Please use your feedback ID as reference, so it will be registered to the responsible agent.

Kind regards
Jasmin

LufthansaGermanAirlines

Hello samplat,

I am sorry to hear you are still waiting for a response to your feedbacks. I have contacted Customer Relations and received the information that your ID 36989420 and ID36931442 got merged to ID 36901456 and a response was sent to you on 08.02.2023, where they have informed you that they forwarded your matter to Dolfi1920. There is nothing more my colleagues can do from their side at the moment.

Kind regards
Jasmin

samplat

Hi Jasmin,

Thanks for looking into this.

This is news to me and frankly, quite ridiculous. LH never provided any notification on what�s happening.

There were three different issues/claims, filed separately:
- claim for expenses due to delayed baggage
- EU 261 delayed flight claim
- Damaged baggage after it was finally received.

Dolfi1920 did contact me about the damaged baggage and are in the process of handling that. They didn�t mention anything about the other claims. How do I go about getting those other sorted out, esp expense reimbursements?

thanks

LufthansaGermanAirlines

Hello samplat,

I am sorry to hear that not all of your claims were addressed. I have forwarded your inquiry to our Customer Relations Department and have asked them to take this up again.

Best regards
Birgit

frugaltraveler10012

LH handlers, still waiting for payout I was told would arrive end of oct 312022 after being asked for bank details.

Arnur

Dear Lufthansa Team,

I'm having a problem with Miles & More: I was planning to travel FRA-EWR on LH 402 on 24 January 2023, returning from JFK to FRA on 28 January 2023 on LH 401. All flights were booked in coach and I used an upgrade voucher to upgrade to PE for LH 402 and miles to upgrade to business class for LH 401. Unfortunately, I had to cancel the ticket on short notice due to a change in travel plan. Since then, I've been waiting for the upgrade certificate and the miles to be re-instated to my account, a process which I understood should be automatic. I called Miles&More in Germany several times and they provided a case number (#02121620), but so far nothing else has happened, however, I found the following information in my online account:


Screenshot from my Miles&More account

As I have already called several times without any success, could you please advise me on what steps to take in order to get my upgrade certificate and the miles back?