LufthansaGermanAirlines

Hello Willybank,

sorry to hear that the answer did not meet your expectations. Kindly understand that, via the Flyertalk Forum, we are unable to influence or change their decision.

Kind regards,
Tania

Grog

The Miles and More website continues to display my phone number as being in "Saint Vincent and the Grenadines" (a country in the Caribbean) with that nation's flag beside it as well, in spite of the phone number most definitely being a USA number and the profile reflecting USA as the country address and me most definitely selecting the US flag when entering the calling code. My messages to Miles and More on this aren't being reacted to and M&M representatives on the phone apparently don't see the issue on their screen.

While it's not the end of the world, it tells me a group of someones don't care how the profile is being stored and is just one more thing that isn't working as a customer should be able to expect. Can you please forward this to an appropriate office that might care enough about this shortcoming?

Thank you.

Noppasit

Hello,

Lufthansa has refused to compensate with a cancelled flight and blamed it on third party without any proper explanation. The agent Sahil Thakran blatantly avoid to answer my queries by threatening to close the feedback FB ID 36961803.

Thank you.

LufthansaGermanAirlines

Hello noppasit,

I will send a mail to Customer Relations, asking to check which airlines operated the cancelled flight and to inform you accordingly.

Best Regards
Regina

LufthansaGermanAirlines

Hello Grog,

sorry to hear about the issue with your profile. Please let us know your full name, frequent traveler number and email address via PN, and we will ask the Miles & More back office team, if they are able to help.

Best regards
Regina

Grog

Sorry Regina,

But I'd prefer not associating my FT user name with my personal data to LH, even if by PN.

I believe I've detailed the issue precisely: USA saved as the address country. +1 as the telephone code. But the flag for "Saint Vincent and the Grenadines" is displayed rather than the flag of USA.

I experience the issue when viewing the following page:
https://www.miles-and-more.com/de/en...l-details.html

Thanks for your time.

nexus7556

this happened to me back in November (reported above) and it resolved itself after a few days.

LufthansaGermanAirlines

Hello Grog,

I respect your wish not to share your personal data with us. However, as our colleagues need your frequent traveler number to check this matter, I have to refer you directly to Miles and More. Please use the contact form on https://www.miles-and-more.com/de/en...d-contact.html by selecting “Other” under “Please select your reason for contacting us”. Thank you for your understanding. I hope the problem will be solved soon.

Kind regards,

Anna

davvelavve

FB ID 36053978

​​​​​​HI Lufthansa. I still havent recieved any compensation for my delayed bags in mid 2022.
​Your outsorced indian CR just keeps replying that payment is processing thru SAP (?) and it will take 7-10 business days.

I have waited since October when the Indian CR first said I will be compensated. What is the problem?

Its also a big disappointed that Austrian havent replied on my claim regarding lost bags (same trip). Should it really take 7 months to get an reply?
​​​​​​Also Swiss trying to make things go slow in court. What a great company Lufthansa is.

Grog

I have already referred this to M&M Customer Service with no result. Maybe I'm missing something, but it's my understanding from the second post in this thread (from 11 years ago) that the Lurkers try to answer any questions we may have (I didn't really have one) and hear our opinions, suggestions, ideas, etc. (which is what I was doing--by pointing out inaccurate formatting on the M&M customer-facing webpage which, as evidenced by another member's post from yesterday, is not limited exclusively to me).

If a generic issue in formatting on the M&M website isn't important enough to send forward without a specific member's personal information, then so be it. I don't really understand, but I must accept. Thank you for your time.

LufthansaGermanAirlines

Hi davvelavve,

I am so sorry to hear about such a long waiting time. I will forward your feedback ID 36053978 to my Customer Relations, asking for an escalation of your matter.

Best regards,

Anastasia

Noppasit

FB ID 36961803 please update ASAP, thanks.

LufthansaGermanAirlines

Dear Noppasit
I have checked your feedback internally and was informed by my colleagues from Customer Relations, that on the 27. of January 2023 you have received a reviewed and final answer to your request. Please refer to the e-mail from this date.
With best regards, Réa

Noppasit

Unfortunately, the reason is extremely vague and I could not accept that as a valid answer, I must, therefore asking you to explain more, if the explanation is still poor, I have no alternative but to report to the relevant authority. The Customer Relations quality is not up to my satisfaction. FB ID 36961803

SocialAdept

I have an open refund case with Lufthansa on a Full-flex Premium Economy ticket [redacted].

Upon canceling by phone on customer service I was told that I'd be provided by a cancellation confirmation within 1-2 weeks by mail, and a refund within 2-3 months.

Today I called customer service again as 4 weeks have passed. I was told that no cancellation confirmation would be sent out until the refund is provided and that this has always been the policy. No update on when the refund can be processed could be provided. I have not even received some kind of id for the case. I'm very concerned by this change in communication, especially for a full-flex ticket that should be a non-event acc to the fare rules.