gojko88

No idea. Perhaps there was a shortage of baggage belts for offloading, so they decided to skip that bit. It'll be really interesting to see how the compensation request is handled. After all, what's 230€ for a company that loses thousands daily

supermasterphil

Had the exact same (a crashed edge) on last weeks DRS-MUC with LH... Haven't claimed it yet, will happen on a flight where I have some time afterwards to deal with the baggage office. Also, I have a lifetime guarantee with mine, so I am not that worried...

Rambuster

Nice gesture from Emirates:

"Celebrate your Gold membership with a gift of your choice. Simply click on one of the gifts mentioned below and confirm your postal address to receive your pack. Your new membership pack will be dispatched only after we have received confirmation from you.

- Portable mobile battery charger A charger that can be used for recharging your mobile phone while you are on the go. The lightweight charger comes with four adaptor pins compatible with Apple*, Blackberry, Samsung and Nokia and is also compatible with any other USB-based charging devices that you may have.
* Valid up to iPhone 4S

- Noise-isolating headphones with in-flight adapter High sound-quality, noise-isolating headphones that can be used on any standard device and also included is an adaptor which you can use on-board your flights with Emirates. "

totti

What a pain! This is why I always try to travel with hand luggage only.

supermasterphil

Spiegel Online (sorry in German) is writing that they have those automatic check-in machines in Munich since November and claim that this is something totally new.

I am rubbing my eyes on that one. Aren't they around since Terminal 2 openend? Remember using them for years and was always wondering why they don't have them at the more remote airports!

RTW1

This seems to be related to machines that can also be used to check-in your bags.... and that is something of a novelty. With most check-in machines you can only print your BP and baggage label, you still need to get to a drop-off counter.

But they have been experimenting with this type of machine for a while...

YuropFlyer

Spiegel Online isn't a source you can trust. They're about on the "value" of the German Bild Zeitung (For Americans: Printed Fox News)

supermasterphil

Well, the check-in / BP printer types are around since "forever" and basically at each airport that Lufthansa serves.
I am talking of the baggage self-drop off machines in Munich and they are there since T2 opened which I believe was in 2002.

TRAVELSIG

The first machine at VCE that actually worked for more than one day was installed in 2007- so not exactly forever however certainly a long time (6 years in may).

oliver2002

Even before T2 they had these in the Z area just as you come out of the S-Bahn station, I think those were installed ca. 2001.

SPON is utter crap. Just read and forget.

bridgeair

Yes, I always make great efforts to have hand baggage only. And if my baggage is on the large side I make myself as inconspicuous to airline staff as possible

gojko88

Small update - they've offered a compensation of an entire 120 USD for a 230 EUR case. Naturally, I politely told them to reconsider, preceded by a few DYKWIA phrases and assertive remarks. We'll see what happens next...

totti

Good luck! Luckily, I never had any problems with LH regarding reimbursement for torn bags (I tend to use rather cheap duffle bags as checked luggage). Often they offered a slightly higher compensation than the actual value of the bag ^.

oliver2002

If LH had made the damage, you could have gone to the Worldshop in FRA and gotten a replacement (from the picture it seems you bought the case at the WS?)

gojko88

I wish it were LH that had made the damage! Unfortunately, it was OU, and they're pretty stingy with compensation in general, not to mention the bureaucracy involved I think I have a decent case now though, after all, they are a fully integrated M&M partner...