Good lady and me are off on our travels this weekend (Gdansk) so its time to check in. What we have been doing recently is doing two separate bookings for each of us with her in Business (gaining XP's) and me in plain old economy (don't need additional XP's). What I normally do is open up two separate internet pages (one in chrome and one in safari) and sign in both of us and do the OLCI at same time. However, when I signed in my wifes account and started the check in, I noted it also had my name and details there for check in.

Never seen this before and don't recall trying to link any of the two bookings together. Is this something new or has it always been like this and I have just missed it before?

You have each other's details saved in the "Travel Companions" section of your AF/KL/FB profile - right??

Probably. However not helping us now as they cancelled our AMS-ABZ leg for tomorrow afternoon and rebooked us as per below..

Booked me on a 06:10 flight to Copenhagen (should have been an 11:50 departure from Gdansk), then onto Manchester then finally back to Aberdeen. For my good lady they have booked her on a 09:35 flight to Copenhagen, then Stavanger and finally Aberdeen after that.

The first two flights with SK I presume?

Yes, first two flights for each of us with SK. Last one for my good lady was with Wideroe and for me I think it was Loganair. However, I called up PL and got changed back onto our original flights from Gdansk to AMS (11:50) and on the last KLM flight to ABZ.

Not sure if I lost any claim for compensation by doing this but wife was not keen to travel on her own especially when it was via an airport she had never been to before (Stavanger).

Just to update on this, we arrived at Gdansk airport and thought it best to go and get paper boarding passes and when we did, my wife noted that she had been moved to seat 9F for her first flight and seat 34F for the second one. I never realised business class seats were so far back on a Euro flight. Called up PL and was told that when being rebooked yesterday, her colleague made a mistake and obviously did not notice she was business instead of economy.

We are unable to change seats and PL lady said she would start a claim for fare difference refund. Wife also paid �380 for SAF as she is topping up her xp’s as much as possible. PL lady did not know how this would be calculated now.

This is the 4th weekend away in as many months we have had serious issues with incompetence from Flying Blue customer care team. (Munich, Barcelona, Malta, Gdansk) and is really not good enough.

There is no recalculation.

When you make an SAF donation in advance of flying, all that is required is that you commence travel. You get the XPs associated with the amount you paid for - the only requirement is that you actually commence travel.

There are no refunds (unless the airline cancels your ticket) and no recalculations based on routing or itinerary changes (though the new routing may perhaps bring with it the ability to "buy" more SAF).

Thanks for prompt reply but I should have made myself clearer. PL lady said she was not sure how the total amount of XP gained will be calculated. Should have been 60 for the flights themself and a further 45 for the SAF. She said the issue would be with the flights my wife takes today as they will be in economy instead of business which would mean 10XP instead of 30XP.. She said she would make a note on the file that this was due to customer care error so will see what happens. Seeing as the PL operator made an error yesterday, this PL operator may also be making an error.

What I do know is that this is our 6th compensation claim in the same amount of months.

There should be no doubt about that whatsoever.

The FB rules are very clear about this....so I'm surprised that neither of you know the rule!!!

This is quite easy and requires no notes: after the flight you simply call FB customer support and ask them for an original routing credit. They will look up your booking and apply the XP (and miles) as booked.

Thanks for this. When we boarded the flight in Gdansk we spoke to attendant who was very nice to us. My wife still had her digital boarding pass on a screen shot which proved she had a business class fare. She did not move my wife to the business class section (5 out of 8 seats spare) but she did supply my wife and I the business meal box. She also took notes and submitted another �complaint�. Miles and XP�s already posted and it�s as expected, 5 for an economy seat but as you suggest, we will phone.

It was a bit strange when we went to the customer care reps in the Non Schengen lounge though. The kiosks for booking a ticket for joining the queue to see them were switched off so just had to go up and speak to them via an improvised queue. The man in charge, when hearing my wife�s situation did not believe she had a business class ticket so he told me to go and get a copy of her original booking. I did this and showed him and he claimed she never got her business class seat as all seats were full - told him that was not correct as only 3 out of 8 being used. Asked him if he could perhaps get my wife in her business class seat on our last flight to Aberdeen but he said no as there were no business class seats on it. Showed him the app on my iPad which was giving me an option to purchase an upgrade to business on this flight. He was getting quite heated up so one of the girls intervened and asked me to sit with her.

She looked at the info/tickets etc and apologised and said she would get my wife a business class seat on flight. First guy came over again and spoke to girl in Dutch and then was exceedingly apologetic to me and said he never realised there were business class seats on flight to Aberdeen which I found very strange - perhaps he had a very stressful day with all the cancellations.

Now away to complete our task of walking all the terminals to get the steps up - done the Schengen B, C and D terminals at a total of 5,027 steps and 2.36 miles (according to google fit app)

It was full on disaster mode this evening in Lounge 25. I was told around 7 pm that they wouldn't even put me in the queue to talk to an agent since there was already 50 people waiting.

Lucky for me I could handle everything by phone. Unlucky for me, I'm stuck here overnight.

Good luck resolving your case. Getting ORC should be straightforward, but you never know - this is a very unusual screwup.

It is quite windy today indeed. Apparently single runway ops since early afternoon.
I'm sure KLM is not happy that Schiphol wants to officially drop parallel Kaagbaan as an option for good.

Yes, been sitting on our plane here at the remote stand for two hours. Captain previously told us there is an ongoing issue with Air Traffic Control computers but now he tannoyed that all flights in and out of Schiphol (probably not much anyway on account of the time) have been halted.

He also told us hotels at the airport are all full so no point bussing us back to the terminal only to try and sleep on the uncomfortable chairs there. He thinks it�s best to stay on the plane until ATC computers are fixed or else the crew we have run out of hours and will update us every 30 minutes. Could be a long night.

Looks like you ended up not going. That's really rough. Hope you found a place to sleep - I paid 200euro for the ibis at Sloterdijk - there won't have been much left by the time you got the notice.

I didn't know about the ATC problems, that explains why things went completely nuts in the evening. I see a number of Transacia flights ended up diverting to Oostende.

I'm on the way back to Schiphol to try for the early morning departure to my destination. It's not a nice morning with heavy rain and wind, so let's see how that goes.