It was full on disaster mode this evening in Lounge 25. I was told around 7 pm that they wouldn't even put me in the queue to talk to an agent since there was already 50 people waiting.

Lucky for me I could handle everything by phone. Unlucky for me, I'm stuck here overnight.

Good luck resolving your case. Getting ORC should be straightforward, but you never know - this is a very unusual screwup.