Originally Posted by
irishguy28
There is no recalculation.
When you make an SAF donation in advance of flying, all that is required is that you commence travel. You get the XPs associated with the amount you paid for - the only requirement is that you actually commence travel.
There are no refunds (unless the airline cancels your ticket) and no recalculations based on routing or itinerary changes (though the new routing may perhaps bring with it the ability to "buy" more SAF).
Thanks for prompt reply but I should have made myself clearer. PL lady said she was not sure how the total amount of XP gained will be calculated. Should have been 60 for the flights themself and a further 45 for the SAF. She said the issue would be with the flights my wife takes today as they will be in economy instead of business which would mean 10XP instead of 30XP.. She said she would make a note on the file that this was due to customer care error so will see what happens. Seeing as the PL operator made an error yesterday, this PL operator may also be making an error.
What I do know is that this is our 6th compensation claim in the same amount of months.