Error When Submitting Ticket Refund Request
May 14, 2022 | 11:38 am
#1
Original Poster
Join Date: Jun 2003
Location: NJ
Programs: DL DM, Marriott Plat
Posts: 951
Error When Submitting Ticket Refund Request
I'm trying to cancel a KL flight using the 24 hour grace period, and every time I put all the details in the refund form on KLM's website, and click submit, a message pops up at the bottom that says, "Please review your details before submitting your request."
No matter how many times I click Submit, nothing happens. All of the fields are filled out (including the remarks section), so I can't think of what would be holding it up. Getting through to KLM right now via phone is useless, and I haven't had a response via WhatsApp in 4+ hours now. I just want to make sure I don't miss the 24 hour window, but I can't figure out how to submit the refund request.
Any suggestions would be most welcome, and thank you in advance.
No matter how many times I click Submit, nothing happens. All of the fields are filled out (including the remarks section), so I can't think of what would be holding it up. Getting through to KLM right now via phone is useless, and I haven't had a response via WhatsApp in 4+ hours now. I just want to make sure I don't miss the 24 hour window, but I can't figure out how to submit the refund request.
Any suggestions would be most welcome, and thank you in advance.
May 15, 2022 | 4:47 pm
#2
Join Date: Mar 2011
Programs: AA Plt, BA, SPG Plt
Posts: 231
I'm trying to cancel a KL flight using the 24 hour grace period, and every time I put all the details in the refund form on KLM's website, and click submit, a message pops up at the bottom that says, "Please review your details before submitting your request."
No matter how many times I click Submit, nothing happens. All of the fields are filled out (including the remarks section), so I can't think of what would be holding it up. Getting through to KLM right now via phone is useless, and I haven't had a response via WhatsApp in 4+ hours now. I just want to make sure I don't miss the 24 hour window, but I can't figure out how to submit the refund request.
Any suggestions would be most welcome, and thank you in advance.
No matter how many times I click Submit, nothing happens. All of the fields are filled out (including the remarks section), so I can't think of what would be holding it up. Getting through to KLM right now via phone is useless, and I haven't had a response via WhatsApp in 4+ hours now. I just want to make sure I don't miss the 24 hour window, but I can't figure out how to submit the refund request.
Any suggestions would be most welcome, and thank you in advance.
May 15, 2022 | 8:19 pm
#3
Original Poster
Join Date: Jun 2003
Location: NJ
Programs: DL DM, Marriott Plat
Posts: 951
Ill try when the US line first opens tomorrow morning and see. Worst case, I might have to try to dispute it via Amex (which Id really like to avoid).
May 16, 2022 | 5:17 am
#4
FlyerTalk Evangelist
Join Date: Mar 2008
Location: Netherlands
Programs: KL Platinum; A3 Gold; LH Senator
Posts: 30,599
I had this last week.
No.1: Check that you actually bought directly from AF or KL.
No.2: Check *which* airline you bought directly from...check the e-ticket. If from AF (057) you must request from the AF website, if from KL (074) you must request from the KL website - preferably from the country version of the website corresponding to the country in which your eticket was issued.
No.1: Check that you actually bought directly from AF or KL.
No.2: Check *which* airline you bought directly from...check the e-ticket. If from AF (057) you must request from the AF website, if from KL (074) you must request from the KL website - preferably from the country version of the website corresponding to the country in which your eticket was issued.
May 17, 2022 | 5:58 am
#6
Original Poster
Join Date: Jun 2003
Location: NJ
Programs: DL DM, Marriott Plat
Posts: 951
I had this last week.
No.1: Check that you actually bought directly from AF or KL.
No.2: Check *which* airline you bought directly from...check the e-ticket. If from AF (057) you must request from the AF website, if from KL (074) you must request from the KL website - preferably from the country version of the website corresponding to the country in which your eticket was issued.
No.1: Check that you actually bought directly from AF or KL.
No.2: Check *which* airline you bought directly from...check the e-ticket. If from AF (057) you must request from the AF website, if from KL (074) you must request from the KL website - preferably from the country version of the website corresponding to the country in which your eticket was issued.
May 20, 2022 | 5:56 pm
#7
Join Date: Mar 2011
Programs: AA Plt, BA, SPG Plt
Posts: 231
I had this last week.
No.1: Check that you actually bought directly from AF or KL.
No.2: Check *which* airline you bought directly from...check the e-ticket. If from AF (057) you must request from the AF website, if from KL (074) you must request from the KL website - preferably from the country version of the website corresponding to the country in which your eticket was issued.
No.1: Check that you actually bought directly from AF or KL.
No.2: Check *which* airline you bought directly from...check the e-ticket. If from AF (057) you must request from the AF website, if from KL (074) you must request from the KL website - preferably from the country version of the website corresponding to the country in which your eticket was issued.
May 23, 2022 | 12:28 pm
#9
Join Date: Jul 2000
Posts: 3,958
I could be wrong, but it seems that all of the folks complaining in this thread (including me) are US residents. I wonder if this problem only affects people buying in US$ on the klm.us site.
I was finally able to cancel by letting my Pixel phone wait on hold for me for about 35 minutes. Great Pixel feature, I wish other Androids had it.
I was finally able to cancel by letting my Pixel phone wait on hold for me for about 35 minutes. Great Pixel feature, I wish other Androids had it.
May 25, 2022 | 2:41 am
#10
Join Date: May 2022
Posts: 1
I could be wrong, but it seems that all of the folks complaining in this thread (including me) are US residents. I wonder if this problem only affects people buying in US$ on the klm.us site.
I was finally able to cancel by letting my Pixel phone wait on hold for me for about 35 minutes. Great Pixel feature, I wish other Androids had it.
I was finally able to cancel by letting my Pixel phone wait on hold for me for about 35 minutes. Great Pixel feature, I wish other Androids had it.
Aug 6, 2022 | 3:02 am
#11
Join Date: Aug 2019
Location: Bay Area, California
Programs: Alaska Atmos Titanium, Bonvoy Platinum, Recovering United 1K
Posts: 604
No luck. Waited on hold an hour and a half on the US number and gave up, and the NL number wouldnt even put me in the queue. Tried messaging via WhatsApp, and havent gotten an agent after nearly 36 hours.
Ill try when the US line first opens tomorrow morning and see. Worst case, I might have to try to dispute it via Amex (which Id really like to avoid).
Ill try when the US line first opens tomorrow morning and see. Worst case, I might have to try to dispute it via Amex (which Id really like to avoid).
I'm trying to get a refund and found this thread. Why would you like to avoid going to Amex? what's the downside?
Aug 6, 2022 | 2:26 pm
#12
Join Date: Jan 2014
Location: DUS
Programs: DL, HHonors, Bonvoy, Hyatt
Posts: 2,076
Does anyone have the link to refund a voucher? On the website all I find are links that ask me for my reservation code, which no longer works as the flight was nearly a year ago. I just need to covert the 074 voucher back to my credit card/bank account. Previously I came across a "SAP-style" page where you could fill in all your details, but I don't recall how I made it there. Thanks!
Aug 6, 2022 | 3:03 pm
#13
FlyerTalk Evangelist
Join Date: Mar 2008
Location: Netherlands
Programs: KL Platinum; A3 Gold; LH Senator
Posts: 30,599