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Old May 16, 2022 | 5:17 am
  #4  
irishguy28
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Join Date: Mar 2008
Location: Netherlands
Programs: KL Platinum; A3 Gold; LH Senator
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I had this last week.

No.1: Check that you actually bought directly from AF or KL.
No.2: Check *which* airline you bought directly from...check the e-ticket. If from AF (057) you must request from the AF website, if from KL (074) you must request from the KL website - preferably from the country version of the website corresponding to the country in which your eticket was issued.
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