tezzer

A few feeder flights from my local airports (Humberside and Leeds) cancelled today, hope they've got their act together before I fly tomorrow afternoon.

Solevita

There was a Transavia covering KL1555/1556 to GOT on Friday. Should have been a Cityhopper E90, so this could have been due to the 2 preceding flights being cancelled and they put on a bigger bird to compensate a little. Funnily, that ended up 3 hours delayed, and so departed GOT just a few minutes before the schedule departure of the next KL out of GOT, KL1160.

bodory

Every 24 months or so it is the same mess, would it be in AMS, PAR or LON to name a few.

Xandrios

So I just arrived in ATH scheduled to fly kl1576 in 2 hrs from now.

Turns out the flight hasn’t left Amsterdam yet. The Schiphol website shows one hour delay for that flight, while by now it is one hour later than that. No updates whatsoever..they don’t even take the effort to update a rolling delay.

I’m surprised th flight isn’t canceled to be honest. How would that work (generally) by the way, with so many cancellations - will they perform extra flights? At this point about half the flights out of Ams are canceled and I don’t think they can rebookall those people onto alternative flights..

Ditto

If your final destination is AMS then you might be out of luck, however many PAX are connecting and can therefore be rerouted on other carriers, at the end of the day KLM are pretty flexible and some PAX will undoubtedly choose to travel on another date or cancel for a refund.

COFF-Platinum

I was on KL871 AMS-DEL yesterday. We left with a four hour delay. This delay was largely induced by late luggage/cargo. We had to wait approx 30-45 minutes for that, made obvious by activity around the plane and cargo doors not closing, after that pushback was requested. We had to wait another 45-60 minutes before the slot was granted and we could make our way to the de-icing platform. By the time we got there, the wind changed direction, the airport closed for at least an hour and a half and once things got a little better another 45 minutes before de-icing was completed. All in all surviving 4-5 hours on an empty stomach nourished by 2 glasses of water, a juice and some nuts..

If KLM had made sure the luggage was on-time, we most likely would have been able to leave on time as other flights were leaving at least until an hour after schedule departure time. Do you guys think I have a case for claims??

irishguy28

The KLM website reports that your flight arrived with a delay of 3 hours and 34 minutes. As such, you arrived 26 minutes before the flight would even come into consideration for EC261/2004 delay compensation; however, given the weather delays yesterday, it is doubtful that that would even apply. [That the cargo/luggage was still being loaded hours past departure doesn't necessarily indicate that that was the reason for the delay; it could just be that they decided to load up delayed transfer baggage and/or cargo in the knowledge that the plane wouldn't be pushing back for a considerable delay after the scheduled time of departure]

By all means, lodge a complaint if you wish, but temper your expectations. You are one of the lucky few to get where you wanted to be yesterday. Things have deteriorated a lot at AMS since you left....it's coming down thick and fast now.

EricVdb

That doesn't have to be true. With the weather there is a chance the slot was there before you even boarded the plane, as they are given out well ahead of time.
Maybe KLM just planned the loading staff so they would be done before the slot, but you would have been waiting for that slot regardless.

Xandrios

ABZMike

Heavy snow on again now. Flew in this morning from Aberdeen, went quickly to F06 for the KL587 to Lagos. Been sitting onboard now for 2 1/4 hours waiting for de-icing. If they don’t hurry up we’ll be under a snowdrift!

ABZMike

SpinzCity

Got an e-mail Sunday night saying my Monday 5pm Birmingham-AMS would be cancelled, and I would be re-booked within 3 hours. Then I tweeted requesting specific flights for TUESDAY, realizing that I would have to spend the night. No response to the tweet.

Monday morning (today) still no rebooking on the KLM website, so I retweeted. This time a response: keep checking the KLM website to see what you are rebooked on. This afternoon still not rebooked. There is a rebooking feature on the website, but when I choose to rebook myself, it says no flights are available any days this week.

This afternoon (Monday) went to the Birmingham airport. Baggage drop lanes are open, and the agent there says there are no rebooking personnel available at the airport, and to get myself a hotel, and keep the receipts for reimbursement. At the hotel now (late Monday afternoon), twiddling my thumbs. Don't want to call and get put on hold till eternity on my $1.50/minute plan - - or is that the only way to get rebooked?

mfkne

Right now all channels are very, very busy. It will be a long wait no matter what.

AlicorporateUK

The KLM app should give you the option to rebook and it does work a treat. In my own case, they handled the whole thing incredibly well: SMS advising of the cancellation (~6 hours before the flight), a few options to rebook showing almost immediately on the app, e-mail with a new electronic ticket (Lufthansa, Warsaw to Birmingham via Munich), I called to refuse the latter, through in seconds and I’m currently in the K lounge at CDG awaiting the later flight to Birmingham (thank God I didn’t go for the via Schiphol’s option).

G

SpinzCity

Maybe because I have Extra Legroom seats or something, but online the only alternative flights I am offered BHX-HAM are next Sunday, the 17th! And nothing on any other carriers.