I had a similar problem on Windows. Neither Firefox nor Chrome worked, only Microsoft Edge did.

If you have an adblocker, make sure to either exclude VJW's site or turn it off completely while you're there.

Chrome worked for me (Android phone).

Just entered at HND yesterday. Arrived at 5:15pm, took 10 mins from the time I was off the plane to waiting for the monorail.

As noted elsewhere above you just show a screenshot of the blue vax screen and was ushered straight to immigration then customs like usual. No other forms or slips.

Funny, last time I came in I tried to show a screenshot and the lady wanted me to scroll it, which I couldn't do with the screenshot, had to load up the actual webpage.

Yes - this has happened to us on every trip except for once - they want to see if you are physically connected so that they know it is live - not sure why it matters but they always insist. So the first thing I always do coming off the plane is connect to the airport wifi as sometimes my US based phone takes a while to enable data...

Good to know but odd, given the website instructions:

You are encouraged to save an image of the screenshot of the web page from Fast Track, in case you do not have online access when needed. You can save an image of screenshot by using "Save screenshots" icon. Your screenshot is subject to an inspection for authenticity in the quarantine process. Falsifying or misrepresenting the screenshot may result in imprisonment of up to six months or a fine of up to 500,000 yen, pursuant to the provisions of Article 36 of the Quarantine Act.

yeah the same instructions where there when I last entered at the end of December, but was still told to bring the website up.

Did visit-japan-web today .. no more QR codes for Quarantaine/Vaccination (as told by an info bar in there).

No problem showing screen shot in February.

Thanks, maybe it was because it was still newer during my two trips back in november and december.

Went through the process of applying last night for a trip late March.

It was so simple, especially compared to the temporary procedures they had set up last September where you needed a tour company to provide a letter.

​​​​​​Used a screenshot of my California digital vaccine record and it was approved in less than 30min. All in all took about 45min from when I started the application to receiving my QR codes.

Just out of curiosity, I am set to fly from HKG-CTS-HND. Will I go through immigration/health QR check while transiting CTS? Do you we have to collect our bags and recheck them to Tokyo, or will they be checked through?

Yes , you will need to go through quarantine/immigration/customs in CTS , collect your bags , and re-check them to Tokyo. (Unless the Japanese Government is allowing cabotage to Cathay Pacific or Air Hong Kong)

For a data point, I submitted a trip for mid-May about 2 weeks ago, and it's been stuck in red/pending review since then. Today I submitted a new one for a weekend trip I'm taking next month and got a blue screen within 30 min. I decided to delete the May trip and resubmit, and it was approved/blue screen within 30 minutes as well. So if you have one stuck in red, just resubmit and it should be approved fairly quick.

I am having an issue that confuses me a bit.

The wife and I have only the 2 primary series covid shots, so we and the 10-year old will be getting the PCR tests. Our 5-year old is exempt, from what I understand.

Our trip isn't for another week, but I was playing with the website, and I cannot figure out why it does not treat the youngest one differently. It seems to ask to submit a PCR test result. I actually submitted with "no vax" and "no test" for her, and it says "Review completed", and the colour scheme of the page for her is yellow. I would think a simple Boolean "if age < 6" would bypass any of that.

Looks something like this: