"Manage my booking" not working on JAL website?
Oct 1, 2023, 5:56 pm
#46
Join Date: Jul 2020
Location: So Cal
Programs: AA Platinum
Posts: 2,703
And no success for me on seeing the seats I have on AA site. Not on app and not on desk top either. This is for multiple partner reservations, not just the JL one.
Oct 2, 2023, 3:00 pm
#47
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 20,639
JL was able to work on mine, as they changed seats. My issue is I cant even open it on their app or website. I dont get what is going on.
And no success for me on seeing the seats I have on AA site. Not on app and not on desk top either. This is for multiple partner reservations, not just the JL one.
And no success for me on seeing the seats I have on AA site. Not on app and not on desk top either. This is for multiple partner reservations, not just the JL one.
From the JAL FAQ (International Flights):
Q: How can I verify my upcoming trip on Japan Airlines?
A: To view an existing reservation, please access www.ar.jal.co.jp. (Note: Waitlisted flights cannot be viewed through the website. Itineraries which do not include any JAL Marketed International flights cannot be viewed through the website. Other restrictions may also apply.)
---
* If your reservation includes only American Airlines Marketed flights operated by Japan Airlines, please contact American Airlines for reconfirmation or seat assignments.
Q: My flight is marketed by American Airlines (AA8000's flight number) but operated by Japan Airlines. Can I retrieve my reservation through JAL website?
A: American Airlines marketed flights operated by Japan Airlines cannot be viewed by the "Manage Booking" function on the website. The only way to view your reservation is by accessing aa.com. In order to request seat assignments and meals for your American Airlines marketed flights operated by Japan Airlines, please contact your travel agency who issued your ticket or contact American Airlines directly in order to assign the seats or request your meal. The other option would be to select your seats during the Online check-in process which is available within 24 hours of departure.
A: To view an existing reservation, please access www.ar.jal.co.jp. (Note: Waitlisted flights cannot be viewed through the website. Itineraries which do not include any JAL Marketed International flights cannot be viewed through the website. Other restrictions may also apply.)
---
* If your reservation includes only American Airlines Marketed flights operated by Japan Airlines, please contact American Airlines for reconfirmation or seat assignments.
Q: My flight is marketed by American Airlines (AA8000's flight number) but operated by Japan Airlines. Can I retrieve my reservation through JAL website?
A: American Airlines marketed flights operated by Japan Airlines cannot be viewed by the "Manage Booking" function on the website. The only way to view your reservation is by accessing aa.com. In order to request seat assignments and meals for your American Airlines marketed flights operated by Japan Airlines, please contact your travel agency who issued your ticket or contact American Airlines directly in order to assign the seats or request your meal. The other option would be to select your seats during the Online check-in process which is available within 24 hours of departure.
Oct 2, 2023, 5:21 pm
#48
Join Date: Oct 2023
Location: SAN
Programs: AA ExPlat
Posts: 4
I'm also not able to access my AA codeshare with JAL (SAN-NRT) in Manage My Booking. 2A in the 788 appears blocked rather than occupied on Expertflyer in both directions, but AA tells me that someone is sitting there and they are unable to assign it to me. I called JAL and they said that my OWE status is showing up correctly on their end, but only AA can touch my booking. Any way to get assignments for OWE seats when booked on an AA codeshare?
Oct 2, 2023, 5:23 pm
#49
Ambassador: Japan Airlines
Join Date: Mar 2008
Location: LAX
Programs: JAL Mileage Bank, JMB Diamond, oneworld Emerald, Bonvoy Platinum
Posts: 16,398
I'm also not able to access my AA codeshare with JAL (SAN-NRT) in Manage My Booking. 2A in the 788 appears blocked rather than occupied on Expertflyer in both directions, but AA tells me that someone is sitting there and they are unable to assign it to me. I called JAL and they said that my OWE status is showing up correctly on their end, but only AA can touch my booking. Any way to get assignments for OWE seats when booked on an AA codeshare?
Oct 2, 2023, 5:25 pm
#50
Join Date: Oct 2023
Location: SAN
Programs: AA ExPlat
Posts: 4
Oct 2, 2023, 5:45 pm
#51
Ambassador: Japan Airlines
Join Date: Mar 2008
Location: LAX
Programs: JAL Mileage Bank, JMB Diamond, oneworld Emerald, Bonvoy Platinum
Posts: 16,398
Oct 2, 2023, 5:58 pm
#52
Join Date: Feb 2011
Location: SAN, TYO, OSA
Posts: 252
I'm also not able to access my AA codeshare with JAL (SAN-NRT) in Manage My Booking. 2A in the 788 appears blocked rather than occupied on Expertflyer in both directions, but AA tells me that someone is sitting there and they are unable to assign it to me. I called JAL and they said that my OWE status is showing up correctly on their end, but only AA can touch my booking. Any way to get assignments for OWE seats when booked on an AA codeshare?
Oct 2, 2023, 6:38 pm
#53
Join Date: Oct 2023
Location: SAN
Programs: AA ExPlat
Posts: 4
I would say try a few different AA agents. Last time I flew SAN-NRT as an AA OWE with an AA flight number, I was able to select row 1 and 2 window sides. I booked via AMEX, and it took a few HUCA's to reach an agent who knew how to do it right. A similar thing seems to apply to AA agents meaning not all agents know how to do this.
Oct 3, 2023, 2:09 am
#54
Join Date: Jul 2020
Location: So Cal
Programs: AA Platinum
Posts: 2,703
And no seats are showing for any AA partner reservation still (in app or on desk to) but that is far less conerning since I can go on QR, RJ & CX and see my seats. However for my JL one I cant get in.
Oct 4, 2023, 11:56 pm
#55
Join Date: Feb 2023
Location: YYZ
Posts: 32
I was running into some issues trying to pull up my AA award (using the JAL PNR). Just ORD-HND-HKG on JAL, no codeshare segments.
If I clicked the Manage booking link from https://www.jal.co.jp/jp/en/inter/change/ (one of the first links that come up when you Google), it never finds my reservation. But basically every other link (e.g. https://www.jal.co.jp/ar/en/ and https://www.jal.co.jp/jp/en/) works. This was especially confusing because it seems like all the links take you to the same page.
If I clicked the Manage booking link from https://www.jal.co.jp/jp/en/inter/change/ (one of the first links that come up when you Google), it never finds my reservation. But basically every other link (e.g. https://www.jal.co.jp/ar/en/ and https://www.jal.co.jp/jp/en/) works. This was especially confusing because it seems like all the links take you to the same page.
Oct 5, 2023, 12:40 am
#56
Join Date: Jul 2020
Location: So Cal
Programs: AA Platinum
Posts: 2,703
I was running into some issues trying to pull up my AA award (using the JAL PNR). Just ORD-HND-HKG on JAL, no codeshare segments.
If I clicked the Manage booking link from https://www.jal.co.jp/jp/en/inter/change/ (one of the first links that come up when you Google), it never finds my reservation. But basically every other link (e.g. https://www.jal.co.jp/ar/en/ and https://www.jal.co.jp/jp/en/) works. This was especially confusing because it seems like all the links take you to the same page.
If I clicked the Manage booking link from https://www.jal.co.jp/jp/en/inter/change/ (one of the first links that come up when you Google), it never finds my reservation. But basically every other link (e.g. https://www.jal.co.jp/ar/en/ and https://www.jal.co.jp/jp/en/) works. This was especially confusing because it seems like all the links take you to the same page.
Oct 5, 2023, 12:55 am
#57
Join Date: Feb 2023
Location: YYZ
Posts: 32
Although the least they could do is come up with a more useful error message...
Oct 5, 2023, 1:24 am
#58
Join Date: Feb 2023
Location: YYZ
Posts: 32
I have used the JAL website many times since posting this thread and the issue is that there are MULTIPLE "manage my booking" landing pages on their site, and only one works to pull up international itineraries.
You have to go to this link:
https://www.jal.co.jp/jp/en/
and then select "manage bookings" and then "international flights" (not award flights) and it will work.
Their website is a complete disaster and even google is confused. Google results point to a myriad of pages, some of which aren't even active anymore.
You have to go to this link:
https://www.jal.co.jp/jp/en/
and then select "manage bookings" and then "international flights" (not award flights) and it will work.
Their website is a complete disaster and even google is confused. Google results point to a myriad of pages, some of which aren't even active anymore.
Although probably best to use the global site instead of the Japanese one I guess.