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Thread: "Manage my booking" not working on JAL website?
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Old Oct 2, 2023 | 6:38 pm
  #53  
tansam
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Join Date: Oct 2023
Location: SAN
Programs: AA ExPlat
Posts: 6
Originally Posted by kentauta
I would say try a few different AA agents. Last time I flew SAN-NRT as an AA OWE with an AA flight number, I was able to select row 1 and 2 window sides. I booked via AMEX, and it took a few HUCA's to reach an agent who knew how to do it right. A similar thing seems to apply to AA agents meaning not all agents know how to do this.
Thank you! Will give it another try with AA then, but so far the ExPlat desk has not been helpful. I would think they would know how to do this, if it is generally possible.
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