Originally Posted by goldengate

I have used the JAL website many times since posting this thread and the issue is that there are MULTIPLE "manage my booking" landing pages on their site, and only one works to pull up international itineraries.
You have to go to this link:
https://www.jal.co.jp/jp/en/

and then select "manage bookings" and then "international flights" (not award flights) and it will work.

Their website is a complete disaster and even google is confused. Google results point to a myriad of pages, some of which aren't even active anymore.