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Thread: "Manage my booking" not working on JAL website?
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Old Oct 5, 2023 | 12:40 am
  #56  
happiest_at_40000
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Originally Posted by injust
I was running into some issues trying to pull up my AA award (using the JAL PNR). Just ORD-HND-HKG on JAL, no codeshare segments.

If I clicked the Manage booking link from https://www.jal.co.jp/jp/en/inter/change/ (one of the first links that come up when you Google), it never finds my reservation. But basically every other link (e.g. https://www.jal.co.jp/ar/en/ and https://www.jal.co.jp/jp/en/) works. This was especially confusing because it seems like all the links take you to the same page.
Wow well that did it. Thats crazy. Thanks so much for posting this. I dont get it but JL website has always been weird to me and the least user friendly.
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