FlyerTalk Forums - View Single Post - "Manage my booking" not working on JAL website?

Oct 2, 2023 | 3:00 pm

#47

TWA884

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Quote:

Originally Posted by happiest_at_40000

JL was able to work on mine, as they changed seats. My issue is I cant even open it on their app or website. I dont get what is going on.

And no success for me on seeing the seats I have on AA site. Not on app and not on desk top either. This is for multiple partner reservations, not just the JL one.

From the JAL FAQ (International Flights):

Quote:

Q: How can I verify my upcoming trip on Japan Airlines?
A: To view an existing reservation, please access www.ar.jal.co.jp. (Note: Waitlisted flights cannot be viewed through the website. Itineraries which do not include any JAL Marketed International flights cannot be viewed through the website. Other restrictions may also apply.)
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* If your reservation includes only American Airlines Marketed flights operated by Japan Airlines, please contact American Airlines for reconfirmation or seat assignments.

Q: My flight is marketed by American Airlines (AA8000's flight number) but operated by Japan Airlines. Can I retrieve my reservation through JAL website?
A: American Airlines marketed flights operated by Japan Airlines cannot be viewed by the "Manage Booking" function on the website. The only way to view your reservation is by accessing aa.com. In order to request seat assignments and meals for your American Airlines marketed flights operated by Japan Airlines, please contact your travel agency who issued your ticket or contact American Airlines directly in order to assign the seats or request your meal. The other option would be to select your seats during the Online check-in process which is available within 24 hours of departure.

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