InterContinental Rome Ambasciatori Palace (Master Thread)
Jan 6, 2023, 2:13 pm
#31
Join Date: Aug 2017
Programs: OW
Posts: 226
I'm afraid that's the general - loathsome - practice of IHG in this case.
I unfortunately had to suffer the same fate when the Kimpton Mallorca was not ready for reservations.
I had a conversation with the hotel GM, who told me that hotels have no control over such cancellations, fully managed by IHG.
I hope that my reservation in March at InterContinental Rome will not be canceled as well. 😬
I unfortunately had to suffer the same fate when the Kimpton Mallorca was not ready for reservations.
I had a conversation with the hotel GM, who told me that hotels have no control over such cancellations, fully managed by IHG.
I hope that my reservation in March at InterContinental Rome will not be canceled as well. 😬
Jan 6, 2023, 9:09 pm
#32
Join Date: May 2004
Location: SIN (LEJ once a year)
Programs: SQ, LH, BA, IHG Diamond AMB, HH Gold, SLH Indulged, Accor Gold, Hyatt Discoverist
Posts: 7,741
What is the concern, maybe I missed it? You wanted your reservation to be moved because rebooking for a later date would have attracted a much higher rate versus what you had secured with your original reservation for dates that the hotel won't be open now?
If so, I fully understand the want to push for reinstatement or honoring the rate. Good luck with that then, the regular customer service can be quite infuriating with the incompetence they can display at times.
If so, I fully understand the want to push for reinstatement or honoring the rate. Good luck with that then, the regular customer service can be quite infuriating with the incompetence they can display at times.
Jan 7, 2023, 2:21 am
#33
Join Date: Aug 2017
Programs: OW
Posts: 226
What is the concern, maybe I missed it? You wanted your reservation to be moved because rebooking for a later date would have attracted a much higher rate versus what you had secured with your original reservation for dates that the hotel won't be open now?
If so, I fully understand the want to push for reinstatement or honoring the rate. Good luck with that then, the regular customer service can be quite infuriating with the incompetence they can display at times.
If so, I fully understand the want to push for reinstatement or honoring the rate. Good luck with that then, the regular customer service can be quite infuriating with the incompetence they can display at times.
Jan 10, 2023, 2:07 am
#34
FlyerTalk Evangelist
Join Date: Aug 2007
Location: PARIS (France)
Programs: AF/KLM Club 2000 | InterContinental Diamond RA |AMEX Plat | Visa Infinite |Hertz President's Circle
Posts: 10,966
Dear Nicolas,
Greetings from Rome,
First of all, let me thank you for choosing InterContinental Rome Ambasciatori Palace for your forthcoming stay in Rome.
Based on the information I have now, I am confident that we will be able to welcoming you, but there is not much more I am able to tell you, I'm afraid.
Besides this, rest ensured that we are currently holding the reservations of several guests, and that we will make everything is in our control, to maintain the opening date we are currently showing.
Best regards,
Greetings from Rome,
First of all, let me thank you for choosing InterContinental Rome Ambasciatori Palace for your forthcoming stay in Rome.
Based on the information I have now, I am confident that we will be able to welcoming you, but there is not much more I am able to tell you, I'm afraid.
Besides this, rest ensured that we are currently holding the reservations of several guests, and that we will make everything is in our control, to maintain the opening date we are currently showing.
Best regards,
Feb 13, 2023, 5:45 pm
#36
Join Date: Jul 2014
Location: MRY/SFO
Programs: UA Platinum; IHG Diamond Ambassador
Posts: 458
Feb 14, 2023, 8:22 am
#37
FlyerTalk Evangelist
Join Date: Aug 2007
Location: PARIS (France)
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Posts: 10,966
Feb 14, 2023, 9:37 am
#38
Join Date: Apr 2008
Posts: 227
This time we have booked four nights end of May with points.
We had also booked three nights for March 21. As a compensation IHG gave 10k points/night.
Feb 15, 2023, 1:24 am
#41
FlyerTalk Evangelist
Join Date: Aug 2007
Location: PARIS (France)
Programs: AF/KLM Club 2000 | InterContinental Diamond RA |AMEX Plat | Visa Infinite |Hertz President's Circle
Posts: 10,966
Apart from the location and the rooftop terrace, the hotel is just very basic : the rooms are tiny, the interior design is cheap and soulless (first generation of Indigo hotels that just hang a large poster behind the bed to call themselves a "boutique hotel, indoor pool is as large as a bathtub).
It is far from the standards of a last generation InterContinental hotels.
Last edited by nicolas75; Feb 15, 2023 at 3:14 am
Feb 17, 2023, 1:10 am
#42
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Join Date: Aug 2007
Location: PARIS (France)
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Answer received by InterContinental Rome
Dear Mr. XX,
We hope our email finds you well.
We are mortified to inform you that, due to circumstances that are not under our direct control with regards to construction issues, we were announced that we will not be able to confirm our opening date as of March 13th, as previously scheduled.
Unfortunately, some very last-minute unforeseen issues have occurred and we could not risk to wait for the resolution of these issues to make a decision, and our opening date has now been moved to Mid-April.
Under these circumstances, we are activating all procedures of the case. You will be hearing back with updates and the best possible solution.
As you can understand, we are also disappointed for having to send you this communication, a heartfelt thank you for your understanding.
Best regards,
We hope our email finds you well.
We are mortified to inform you that, due to circumstances that are not under our direct control with regards to construction issues, we were announced that we will not be able to confirm our opening date as of March 13th, as previously scheduled.
Unfortunately, some very last-minute unforeseen issues have occurred and we could not risk to wait for the resolution of these issues to make a decision, and our opening date has now been moved to Mid-April.
Under these circumstances, we are activating all procedures of the case. You will be hearing back with updates and the best possible solution.
As you can understand, we are also disappointed for having to send you this communication, a heartfelt thank you for your understanding.
Best regards,
Mar 6, 2023, 5:32 am
#44
Join Date: Aug 2017
Programs: OW
Posts: 226
Walked past on the weekend - whilst I don't know anything about construction I highly doubt they will be open on May 1st. There's rubble and wires everywhere, and the inside is completely bare from what I could see.
Mar 18, 2023, 2:42 pm
#45
Join Date: Jan 2011
Location: AMS+IAH
Programs: Lufthansa: Senator || IHG: Diamond Royal Ambassador Inner Circle || Plutonium Status
Posts: 3,523
Scoop:
For those in the know,
Miss Kelly from IC AMS front office is departing for the grand opening of IC Rome to assist and guide during the first 2 openingweeks at systems / office / front reception.
Any IC AMS regulars that are booked in for IC Rome are sure to be recognised by her and can approach her insitu for information,
It seems IC Rome is now really going to open for sure
For those in the know,
Miss Kelly from IC AMS front office is departing for the grand opening of IC Rome to assist and guide during the first 2 openingweeks at systems / office / front reception.
Any IC AMS regulars that are booked in for IC Rome are sure to be recognised by her and can approach her insitu for information,
It seems IC Rome is now really going to open for sure