Ambassador and free weekend night voucher
May 24, 2016, 9:58 pm
#196
Join Date: Jan 2003
Location: SJC, SFO
Programs: Motel 6 Super Diamond
Posts: 351
I got the same letter. No 5000 point code and mentions moving up from Platinum to Spire when I've been Spire for a while already. I'll be contacting them about the 5000 points...
May 25, 2016, 2:04 pm
#197
Join Date: Mar 2016
Posts: 1,884
I wasn't in a great mood, so I replied "Thank you for your condescending reply. Would you please refer to the attached scan of the letter that I received from you, and direct me to exactly where I can find the code that you are referring to?"
A couple of hours later they emailed me again to indicate that they had manually credited the 5,000 points to my account.
May 25, 2016, 4:10 pm
#198
Join Date: Jan 2003
Location: SJC, SFO
Programs: Motel 6 Super Diamond
Posts: 351
I emailed them and asked about it, and received what I felt was an unnecessarily snarky reply. It said (in part) "We would like to confirm that the Ambassador 5000 Bonus points is printed on the Welcome Letter, in the form of a voucher code, which you can deposit online" (italics theirs).
I wasn't in a great mood, so I replied "Thank you for your condescending reply. Would you please refer to the attached scan of the letter that I received from you, and direct me to exactly where I can find the code that you are referring to?"
A couple of hours later they emailed me again to indicate that they had manually credited the 5,000 points to my account.
I wasn't in a great mood, so I replied "Thank you for your condescending reply. Would you please refer to the attached scan of the letter that I received from you, and direct me to exactly where I can find the code that you are referring to?"
A couple of hours later they emailed me again to indicate that they had manually credited the 5,000 points to my account.
And I'm sure it'll take 6-8 weeks to post? (not really but I doubt it's instantaneous?)
May 27, 2016, 4:51 am
#200
Join Date: Sep 2012
Location: Amsterdam, Asia, UK
Programs: IHG RA (Spire), HH Diamond, MR Platinum, SQ Gold, KLM Gold, BAEC Gold
Posts: 5,072
I emailed them and asked about it, and received what I felt was an unnecessarily snarky reply. It said (in part) "We would like to confirm that the Ambassador 5000 Bonus points is printed on the Welcome Letter, in the form of a voucher code, which you can deposit online" (italics theirs).
I wasn't in a great mood, so I replied "Thank you for your condescending reply. Would you please refer to the attached scan of the letter that I received from you, and direct me to exactly where I can find the code that you are referring to?"
A couple of hours later they emailed me again to indicate that they had manually credited the 5,000 points to my account.
I wasn't in a great mood, so I replied "Thank you for your condescending reply. Would you please refer to the attached scan of the letter that I received from you, and direct me to exactly where I can find the code that you are referring to?"
A couple of hours later they emailed me again to indicate that they had manually credited the 5,000 points to my account.
You just need/get new Ambassador Card, no 5k points, no bogo, no luggage tags.
The 5k points is just given on yearly renewals.
In fact if RA downgrades to free Ambassador status, the ex-RA does not get 5k points either, though renewing RA does get the 5k.
May 27, 2016, 6:52 am
#201
Join Date: Mar 2016
Posts: 1,884
Sorry, I am ready to be corrected, but I understood that you don't get 5k points for simply moving from xxxx (Gold/Plat) Ambassador to yyyy (Plat/Spire) Ambassador.
You just need/get new Ambassador Card, no 5k points, no bogo, no luggage tags.
The 5k points is just given on yearly renewals.
In fact if RA downgrades to free Ambassador status, the ex-RA does not get 5k points either, though renewing RA does get the 5k.
You just need/get new Ambassador Card, no 5k points, no bogo, no luggage tags.
The 5k points is just given on yearly renewals.
In fact if RA downgrades to free Ambassador status, the ex-RA does not get 5k points either, though renewing RA does get the 5k.
May 27, 2016, 10:50 am
#202
Join Date: Jan 2003
Location: SJC, SFO
Programs: Motel 6 Super Diamond
Posts: 351
Same thing happened to me. I got a less condescending email asking me to send them a scan of my letter and the points posted by the time they responded saying they added the points manually to my account.
May 27, 2016, 12:50 pm
#203
FlyerTalk Evangelist
Join Date: Dec 2003
Location: MAN and LON
Programs: Mucci, BAEC LT Gold, HH Dia, MR LT Plat, IHG Diamond Amb, Amex Plat
Posts: 13,773
Is the BOGO voucher disappearing?
It is now 9 months since I requalification for RA and I have had bugger all. I have close to a million points so care little about 5k but do care a great deal about the BOGO voucher. Manila wanted to give me points instead, I have more IHG points than I will ever need and I value the BOGO far higher. Why can they not get such a basic thing sorted out? It is souring me to the whole IC brand which is the only reason I stay at other IHG properties.
If RAs are being treated like this really what is the point? I am allegedly going to get a call back from Manila but I intend to book my 2 nights somewhere capture the AMB 241 cost then sue IHG for my difference in cost.
It is now 9 months since I requalification for RA and I have had bugger all. I have close to a million points so care little about 5k but do care a great deal about the BOGO voucher. Manila wanted to give me points instead, I have more IHG points than I will ever need and I value the BOGO far higher. Why can they not get such a basic thing sorted out? It is souring me to the whole IC brand which is the only reason I stay at other IHG properties.
If RAs are being treated like this really what is the point? I am allegedly going to get a call back from Manila but I intend to book my 2 nights somewhere capture the AMB 241 cost then sue IHG for my difference in cost.
May 27, 2016, 2:25 pm
#204
Suspended
Join Date: Dec 2014
Posts: 550
Is the BOGO voucher disappearing?
It is now 9 months since I requalification for RA and I have had bugger all. I have close to a million points so care little about 5k but do care a great deal about the BOGO voucher. Manila wanted to give me points instead, I have more IHG points than I will ever need and I value the BOGO far higher. Why can they not get such a basic thing sorted out? It is souring me to the whole IC brand which is the only reason I stay at other IHG properties.
If RAs are being treated like this really what is the point? I am allegedly going to get a call back from Manila but I intend to book my 2 nights somewhere capture the AMB 241 cost then sue IHG for my difference in cost.
It is now 9 months since I requalification for RA and I have had bugger all. I have close to a million points so care little about 5k but do care a great deal about the BOGO voucher. Manila wanted to give me points instead, I have more IHG points than I will ever need and I value the BOGO far higher. Why can they not get such a basic thing sorted out? It is souring me to the whole IC brand which is the only reason I stay at other IHG properties.
If RAs are being treated like this really what is the point? I am allegedly going to get a call back from Manila but I intend to book my 2 nights somewhere capture the AMB 241 cost then sue IHG for my difference in cost.
May 27, 2016, 2:28 pm
#205
FlyerTalk Evangelist
Join Date: Dec 2003
Location: MAN and LON
Programs: Mucci, BAEC LT Gold, HH Dia, MR LT Plat, IHG Diamond Amb, Amex Plat
Posts: 13,773
All they wanted to do was give me points not a BOGO so I suspect it isn't long for the world.
How bloody hard can it be to get what you promise to the most valuable IHG guests within 9 months. Shockingly poor and my already low esteem for IHG corporate has now reached rock bottom. If I didn't like ICs and RA so much I would have deserted months ago. It is piss poor.
I am going to book 2 nights at an IC then sue for 1 night of cost that worked well when they pissed me about for 8 months over a BRG claim.
May 27, 2016, 5:27 pm
#207
Suspended
Join Date: Dec 2014
Posts: 550
NOt mine, renewed at the beginning of September had bugger all since then. I think I have been patient but lost the plot on the phone to them last night.
All they wanted to do was give me points not a BOGO so I suspect it isn't long for the world.
How bloody hard can it be to get what you promise to the most valuable IHG guests within 9 months. Shockingly poor and my already low esteem for IHG corporate has now reached rock bottom. If I didn't like ICs and RA so much I would have deserted months ago. It is piss poor.
I am going to book 2 nights at an IC then sue for 1 night of cost that worked well when they pissed me about for 8 months over a BRG claim.
All they wanted to do was give me points not a BOGO so I suspect it isn't long for the world.
How bloody hard can it be to get what you promise to the most valuable IHG guests within 9 months. Shockingly poor and my already low esteem for IHG corporate has now reached rock bottom. If I didn't like ICs and RA so much I would have deserted months ago. It is piss poor.
I am going to book 2 nights at an IC then sue for 1 night of cost that worked well when they pissed me about for 8 months over a BRG claim.
May 27, 2016, 6:11 pm
#208
FlyerTalk Evangelist
Join Date: Dec 2003
Location: MAN and LON
Programs: Mucci, BAEC LT Gold, HH Dia, MR LT Plat, IHG Diamond Amb, Amex Plat
Posts: 13,773
Do you really think that it is reasonable in any event not to fulfil the promise to customers? Should you need to be the company's best customer to get the basic promise fulfilled within a year? If that is the way it is it is probably the wrong programme for me and most others
Last edited by Land-of-Miles; May 27, 2016 at 6:17 pm
May 27, 2016, 6:55 pm
#209
Suspended
Join Date: Dec 2014
Posts: 550
Q
That's not what I meant by "valuable". I'm going to take a wild guess and say that "hasn't sued us" and "hasn't lost the lot with our service staff" feature in there somewhere. Just a thought...
typically >50k spend per annum and all the normal qualifiers. I am not their most valuable guest for sure but would be shocked if not really in the top 1%
Do you really think that it is reasonable in any event not to fulfil the promise to customers? Should you need to be the company's best customer to get the basic promise fulfilled within a year? If that is the way it is it is probably the wrong programme for me and most others
Do you really think that it is reasonable in any event not to fulfil the promise to customers? Should you need to be the company's best customer to get the basic promise fulfilled within a year? If that is the way it is it is probably the wrong programme for me and most others