Jul 8, 2013, 11:43 am
Last edit by: FLYGVA
Recent discussion (After January 01, 2016) could be found in this thread.
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
New IHG Best Rate Guarantee - Discussion & Feedback
Aug 1, 2013, 12:31 pm
#4426
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,095
Aug 2, 2013, 10:23 am
#4427
Join Date: Feb 2013
Posts: 98
Cancellation Question
Hello,
I currently have a couple of approved BRG's, however my trip plans have changed. I believe I have found a valid replacement, however I have an issue with the new 7 days within 50 mile rule. The new date would be within the 7 days. My question is this, if I cancel my originally approved BRG do you think they will deny my claim? For example let's say I have a BRG approved for November 28th and I now need December 1st. If I cancel the Nov 28th reservation before making the new claim for Dec 1 would you think it would be approved? Or would this be denied since they would see it as a BRG approved within the 7 day window even though it was cancelled? Thanks a lot for thoughts anyone may have.
I currently have a couple of approved BRG's, however my trip plans have changed. I believe I have found a valid replacement, however I have an issue with the new 7 days within 50 mile rule. The new date would be within the 7 days. My question is this, if I cancel my originally approved BRG do you think they will deny my claim? For example let's say I have a BRG approved for November 28th and I now need December 1st. If I cancel the Nov 28th reservation before making the new claim for Dec 1 would you think it would be approved? Or would this be denied since they would see it as a BRG approved within the 7 day window even though it was cancelled? Thanks a lot for thoughts anyone may have.
Aug 2, 2013, 10:39 am
#4428
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,456
Hello,
I currently have a couple of approved BRG's, however my trip plans have changed. I believe I have found a valid replacement, however I have an issue with the new 7 days within 50 mile rule. The new date would be within the 7 days. My question is this, if I cancel my originally approved BRG do you think they will deny my claim? For example let's say I have a BRG approved for November 28th and I now need December 1st. If I cancel the Nov 28th reservation before making the new claim for Dec 1 would you think it would be approved? Or would this be denied since they would see it as a BRG approved within the 7 day window even though it was cancelled? Thanks a lot for thoughts anyone may have.
I currently have a couple of approved BRG's, however my trip plans have changed. I believe I have found a valid replacement, however I have an issue with the new 7 days within 50 mile rule. The new date would be within the 7 days. My question is this, if I cancel my originally approved BRG do you think they will deny my claim? For example let's say I have a BRG approved for November 28th and I now need December 1st. If I cancel the Nov 28th reservation before making the new claim for Dec 1 would you think it would be approved? Or would this be denied since they would see it as a BRG approved within the 7 day window even though it was cancelled? Thanks a lot for thoughts anyone may have.
Aug 2, 2013, 11:20 am
#4429
Join Date: Aug 2007
Posts: 210
I filed a BRG claim and got this response more than a week ago. I haven't heard back from them since, my stay is tomorrow.
We have verified a lower rate on the competing website. In line with this, we are working on the best way to adjust your reservation to a FREE night stay. We appreciate your patience and will contact you via e-mail once this has been confirmed.
Is this how it usually works?
We have verified a lower rate on the competing website. In line with this, we are working on the best way to adjust your reservation to a FREE night stay. We appreciate your patience and will contact you via e-mail once this has been confirmed.
Is this how it usually works?
Aug 2, 2013, 11:26 am
#4430
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,456
I filed a BRG claim and got this response more than a week ago. I haven't heard back from them since, my stay is tomorrow.
We have verified a lower rate on the competing website. In line with this, we are working on the best way to adjust your reservation to a FREE night stay. We appreciate your patience and will contact you via e-mail once this has been confirmed.
Is this how it usually works?
We have verified a lower rate on the competing website. In line with this, we are working on the best way to adjust your reservation to a FREE night stay. We appreciate your patience and will contact you via e-mail once this has been confirmed.
Is this how it usually works?
If it hasn't give them a call and query it , worst case you will have to pay and be reimbursed.
Aug 2, 2013, 11:47 am
#4431
Join Date: Aug 2007
Posts: 210
I don't see anything about house comp. I still see the daily average rate.
Aug 2, 2013, 11:48 am
#4432
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,456
Aug 2, 2013, 5:21 pm
#4434
Join Date: Jul 2013
Location: SFO, moonlights around Asia
Programs: AA Plat
Posts: 50
Yes it should be comped, have you checked whether it has been changed to house comp using pc mobile page? - http://m.ihg.com/hotels/ihg/us/en/home
If it hasn't give them a call and query it , worst case you will have to pay and be reimbursed.
If it hasn't give them a call and query it , worst case you will have to pay and be reimbursed.
The way they explained it is that the system used for checking reservations online is not the same as the system all the hotels use, some hotels may use a system not compatible with online viewing. I don't know if that's an excuse or not but as long as they confirm its been adjusted than its ok, and agreed worst thing is you would get reimbursed which shouldn't be a problem because the intent of the program is for those who really can afford to book the room and had every intention of paying but found a lower rate and wanted to try and get the rate lowered/comped.
Somewhat related side note, I've read some post here that read: OMG my reservation hasn't been adjusted its been 48 hours... and btw my arrival is next year around June-ish haha just chill and call or e-mail to follow up.
Aug 2, 2013, 6:27 pm
#4435
Join Date: Jan 2006
Location: In the air
Programs: Occasional RTW club
Posts: 6,924
No, don't call. Unless your stay is within 3-4 days, don't call. Agents have explicitly told me that it's approved, don't worry, it's being followed up on.
Aug 3, 2013, 2:23 am
#4436
Join Date: Aug 2013
Posts: 1
Could anyone tell me what websites to find prices to compare hotels in Kansas City on for use in the Best Price Guarantee scheme ,I live in the UK and cant find anything I can use on our sites.
Thanks
Thanks
Aug 3, 2013, 6:22 pm
#4437
Join Date: Oct 2011
Posts: 34
Ok, found a hotel on IHG named '1 KING BED EXECUTIVE NONSMOKING', non refundable rate.. then found a lower rate on onhotels, nearly 40$ cheaper, the room description only says 'double executive'.
The IHG executive room is the lowest priced executive room on the site, and the executive double is the only one offered on onhotels
Would this qualify?
If it somehow does not qualify, could I change my rate to Best Flexible and then cancel in the future?
Thanks for help!
The IHG executive room is the lowest priced executive room on the site, and the executive double is the only one offered on onhotels
Would this qualify?
If it somehow does not qualify, could I change my rate to Best Flexible and then cancel in the future?
Thanks for help!
Aug 4, 2013, 1:28 am
#4438
FlyerTalk Evangelist
Join Date: Jul 2011
Programs: Hyatt Discoverist, SEIBU PRINCE CLUB Silver, Marriott Gold
Posts: 20,438
Aug 4, 2013, 1:56 am
#4439
Join Date: Dec 2008
Location: London
Programs: SK Gold, ITA Executive, Sixt Diamond, Hertz PC, Avis PC, IHG Platinum
Posts: 5,164
Aug 4, 2013, 5:31 am
#4440
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,456
Ok, found a hotel on IHG named '1 KING BED EXECUTIVE NONSMOKING', non refundable rate.. then found a lower rate on onhotels, nearly 40$ cheaper, the room description only says 'double executive'.
The IHG executive room is the lowest priced executive room on the site, and the executive double is the only one offered on onhotels
Would this qualify?
If it somehow does not qualify, could I change my rate to Best Flexible and then cancel in the future?
Thanks for help!
The IHG executive room is the lowest priced executive room on the site, and the executive double is the only one offered on onhotels
Would this qualify?
If it somehow does not qualify, could I change my rate to Best Flexible and then cancel in the future?
Thanks for help!