Jul 8, 2013, 11:43 am
Last edit by: FLYGVA
Recent discussion (After January 01, 2016) could be found in this thread.
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
New IHG Best Rate Guarantee - Discussion & Feedback
Aug 11, 2013, 7:44 am
#4501
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,095
I have what looks a valid BRG claim, the only difference is that on the IHG website it is a pre paid rate while the site I'm looking at has tiered system so it is full refund if cancelled 30 days before arrival, £30 charge within 15 days and loss of money if cancelled with 15 days.
As I read it those terms are better than IHG therefore it should be eligible for BRG.
Advice please, have I read the T&C'S of BRG correctly
As I read it those terms are better than IHG therefore it should be eligible for BRG.
Advice please, have I read the T&C'S of BRG correctly
Aug 12, 2013, 6:00 pm
#4502
Join Date: Apr 2012
Posts: 37
+1. I don't pay $ to stay at IHGs, I only do points stays. Marriott is much better - they are more honest and do the right thing ^
I think it's absolutely unprofessional that they have to verify via several browsers, as long as one works, what's the problem?
I don't have any success with BRG over the phone. What I do is always the online form. I know some posters had the exact opposite experience, but this is what works for me.
Did you book prepaid rate?
I think it's absolutely unprofessional that they have to verify via several browsers, as long as one works, what's the problem?
I don't have any success with BRG over the phone. What I do is always the online form. I know some posters had the exact opposite experience, but this is what works for me.
Did you book prepaid rate?
Yesh i have confirmed with the BRG reps over the phone that they used several browsers, so that means they try their hardest to deny your claims. Thanks for the info though
Aug 12, 2013, 9:32 pm
#4503
Join Date: Dec 2011
Posts: 33
Anybody notice that things as far as websites go have tightened up considerably? I used to be able to do this pretty easily, but as of late, the good old websites don't seem to be working.
Anybody have any hints for any room in the Washington DC (including NoVA and the two airports) the 15th-16th? So like in 3 days...I'd gladly reciprocate on a stay you need...
Anybody have any hints for any room in the Washington DC (including NoVA and the two airports) the 15th-16th? So like in 3 days...I'd gladly reciprocate on a stay you need...
Aug 13, 2013, 12:54 am
#4504
Join Date: Mar 2012
Location: HAM
Programs: A few
Posts: 213
But yes, their strategy of using us to work for them is slowly paying off. I just wonder what will happen once they killed off every other booking page there is - will a few hundred great Phillipino people be laid off in an instant?
Aug 13, 2013, 8:00 pm
#4505
Suspended
Join Date: Jul 2007
Posts: 866
I very much hope the British or European competition authorities will come down on IHG with a ton of bricks for this abuse of competition rules.
In any case, enforcing rate parity and devaluing the awards program will only result in more business for its competitors, not IHG
Aug 13, 2013, 8:05 pm
#4506
Suspended
Join Date: Jul 2007
Posts: 866
Aug 14, 2013, 6:26 am
#4507
Join Date: May 2013
Posts: 1
I have a question regarding the "New IHG Best Rate Guarantee" Wiki entry.
Point 2: The cancellation terms must be equal or better, than the terms by the hotels
Where is this statement coming from?
I'm just wondering as based on my understanding what the IHG Terms and Conditions concerns must the cancellation terms be equal (only).
Point 2: The cancellation terms must be equal or better, than the terms by the hotels
Where is this statement coming from?
I'm just wondering as based on my understanding what the IHG Terms and Conditions concerns must the cancellation terms be equal (only).
Aug 14, 2013, 6:36 am
#4508
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,456
I have a question regarding the "New IHG Best Rate Guarantee" Wiki entry.
Point 2: The cancellation terms must be equal or better, than the terms by the hotels
Where is this statement coming from?
I'm just wondering as based on my understanding what the IHG Terms and Conditions concerns must the cancellation terms be equal (only).
Point 2: The cancellation terms must be equal or better, than the terms by the hotels
Where is this statement coming from?
I'm just wondering as based on my understanding what the IHG Terms and Conditions concerns must the cancellation terms be equal (only).
I have only had 4 advanced claims since, I haven't experienced any difference in service - some of the rooms even had slight variances in room names and it wasn't an issue.
Last edited by mitpat474; Aug 14, 2013 at 6:43 am
Aug 14, 2013, 9:48 am
#4509
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,095
I have a question regarding the "New IHG Best Rate Guarantee" Wiki entry.
Point 2: The cancellation terms must be equal or better, than the terms by the hotels
Where is this statement coming from?
I'm just wondering as based on my understanding what the IHG Terms and Conditions concerns must the cancellation terms be equal (only).
Point 2: The cancellation terms must be equal or better, than the terms by the hotels
Where is this statement coming from?
I'm just wondering as based on my understanding what the IHG Terms and Conditions concerns must the cancellation terms be equal (only).
Aug 14, 2013, 10:08 am
#4510
Join Date: Mar 2012
Location: HAM
Programs: A few
Posts: 213
A few pages back we discussed how (after the old rules)
Night 1, BRG Hotel AAA
Night 2, Points/Cash Hotel AAA or BBB
Night 3, BRG Hotel BBB
is ok (all in the same city) and was confirmed by the BRG desk to be valid.
But how about
Original Booking and approved BRGs under old T&C:
Night 1, BRG Hotel AAA
Night 3, BRG Hotel AAA
adding a
Night 1, BRG Hotel AAA
Night 2, Points Stay Hotel AAA
Night 3, BRG Hotel AAA
night inbetween the two BRG stays at the same hotel.
The email I got from the BRG desk just now states:
"Regarding your question, if you will book a reservation for [night inbetween the two BRG nights] using your points, it would not affect the guarantee extended to you, because that is a new reservation that is made of using points."
I am slightly doubtful of that, as the hotel upon receiving the booking for Night 2 might just combine all three bookings into ONE stay - and upon that the BRG is certainly invalidated, since two free nights in one stay aren't possible?
How would you proceed? Book Night 2 with points and contact the hotel, that they should not combine the three bookings into one to keep the BRG valid? Or should I refer to the BRG email that clearly states it won't be a problem?
Night 1, BRG Hotel AAA
Night 2, Points/Cash Hotel AAA or BBB
Night 3, BRG Hotel BBB
is ok (all in the same city) and was confirmed by the BRG desk to be valid.
But how about
Original Booking and approved BRGs under old T&C:
Night 1, BRG Hotel AAA
Night 3, BRG Hotel AAA
adding a
Night 1, BRG Hotel AAA
Night 2, Points Stay Hotel AAA
Night 3, BRG Hotel AAA
night inbetween the two BRG stays at the same hotel.
The email I got from the BRG desk just now states:
"Regarding your question, if you will book a reservation for [night inbetween the two BRG nights] using your points, it would not affect the guarantee extended to you, because that is a new reservation that is made of using points."
I am slightly doubtful of that, as the hotel upon receiving the booking for Night 2 might just combine all three bookings into ONE stay - and upon that the BRG is certainly invalidated, since two free nights in one stay aren't possible?
How would you proceed? Book Night 2 with points and contact the hotel, that they should not combine the three bookings into one to keep the BRG valid? Or should I refer to the BRG email that clearly states it won't be a problem?
Aug 14, 2013, 11:37 am
#4511
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,095
The email I got from the BRG desk just now states:
"Regarding your question, if you will book a reservation for [night inbetween the two BRG nights] using your points, it would not affect the guarantee extended to you, because that is a new reservation that is made of using points."
I am slightly doubtful of that, as the hotel upon receiving the booking for Night 2 might just combine all three bookings into ONE stay - and upon that the BRG is certainly invalidated, since two free nights in one stay aren't possible?
How would you proceed? Book Night 2 with points and contact the hotel, that they should not combine the three bookings into one to keep the BRG valid? Or should I refer to the BRG email that clearly states it won't be a problem?
"Regarding your question, if you will book a reservation for [night inbetween the two BRG nights] using your points, it would not affect the guarantee extended to you, because that is a new reservation that is made of using points."
I am slightly doubtful of that, as the hotel upon receiving the booking for Night 2 might just combine all three bookings into ONE stay - and upon that the BRG is certainly invalidated, since two free nights in one stay aren't possible?
How would you proceed? Book Night 2 with points and contact the hotel, that they should not combine the three bookings into one to keep the BRG valid? Or should I refer to the BRG email that clearly states it won't be a problem?
Aug 14, 2013, 3:16 pm
#4512
Join Date: Jul 2007
Location: EWR
Programs: AA, Delta, NWA,HHonors, Hyatt BF
Posts: 1,762
?
It's been 4 days since I submitted my BRG claim...I keep getting "we're working on it". Anyone experiencing this?? Aren't they supposed to respond in 3 business days? I remember seeing that (I think) but I don't know where.....
Aug 14, 2013, 3:26 pm
#4513
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,456
I have had "working on it" for weeks, maybe contacting the OTA to confirm something?
Aug 14, 2013, 3:35 pm
#4514
Join Date: Jul 2007
Location: EWR
Programs: AA, Delta, NWA,HHonors, Hyatt BF
Posts: 1,762
This is an IC BRG, high dollar. My cheap crappy rooms in places no one wants to visit get approved almost instantaneously.
Aug 14, 2013, 3:46 pm
#4515
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,456
