Jul 8, 13, 11:43 am
Last edit by: FLYGVA
Recent discussion (After January 01, 2016) could be found in this thread.
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
New IHG Best Rate Guarantee - Discussion & Feedback
Jul 17, 13, 10:44 am
#4276
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,455
The description is only "double standard" - this is the only room available on this particular date. However on other dates other rooms are available such as executive, deluxe etc having the higher rates then standard.
I may state that if it comes to arguing my point, but yes nothing to lose anyway its a flex rate.
I may state that if it comes to arguing my point, but yes nothing to lose anyway its a flex rate.
Jul 17, 13, 10:49 am
#4277
Join Date: Nov 2010
Programs: AA EXP (owe), BA Silver (ows), AB Silver (owr), WN A+/CP, IHG Spire AMB, Avis First
Posts: 1,377
In general, I have been successful with slight mismatches. In the many BRGs that I've done actually, I've never had an agent challenge me on room description, but maybe that's just me. It's usually some cancellation term fine print.
Jul 17, 13, 10:50 am
#4278
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,455
Yeah and so its worth re trying till it works - because other then that I've used the site for a few other brgs.
Jul 17, 13, 2:41 pm
#4279
Join Date: Jun 2006
Programs: Hyatt Diamond, Hilton Gold,IHG Plat Amb, CC Gold, Kimpton IC, United, AA, BA, Amtrak G.R.
Posts: 446
I am happy to report I got 2 reimbursement checks this week, each in the $400+ range, for BRG's in late June.
I had great stays too!!
I had great stays too!!
Jul 17, 13, 2:47 pm
#4280
Join Date: Jan 2006
Location: In the air
Programs: Occasional RTW club
Posts: 6,885
I got two cheques after my trip - got home to find a $1K and a mid-200. Extremely prompt - barely two weeks passed since each stay.
Jul 17, 13, 6:21 pm
#4281
Join Date: Mar 2011
Location: Tyrone,EU
Programs: Avios Hunter
Posts: 2,761
Just got the formal BRG email. Been a while since I had one of these so can't recall if the following is a new stipulation.
"One free night will be given to the guest per stay and for connecting reservations made by the guest or his household members at IHG hotels within 50 miles of each other."
It is a significantly different wording than the t&c. One free night per "Connecting reservations" rules out a points night in the middle night between 2 nights at two different hotels within 50 miles. The t&c does not mention stays in this regard.
Seems like they are determined that another hotel chain will get my business that night. Weird.
"One free night will be given to the guest per stay and for connecting reservations made by the guest or his household members at IHG hotels within 50 miles of each other."
It is a significantly different wording than the t&c. One free night per "Connecting reservations" rules out a points night in the middle night between 2 nights at two different hotels within 50 miles. The t&c does not mention stays in this regard.
Seems like they are determined that another hotel chain will get my business that night. Weird.
Jul 17, 13, 8:23 pm
#4282
Join Date: Jan 2013
Programs: SPG Plt, HH D, IHG PA
Posts: 51
About IHG BRG checks
Did they add a few extra bucks to cover any potential bank transaction fees and etc? or the checks were priced exactly same as the total rates you paid at hotels? Thanks.
Jul 17, 13, 8:53 pm
#4283
Join Date: Jun 2006
Programs: Hyatt Diamond, Hilton Gold,IHG Plat Amb, CC Gold, Kimpton IC, United, AA, BA, Amtrak G.R.
Posts: 446
and waiting 3 weeks for a check is no big deal in my book at all
Jul 17, 13, 10:18 pm
#4284
Join Date: Nov 2010
Programs: AA EXP (owe), BA Silver (ows), AB Silver (owr), WN A+/CP, IHG Spire AMB, Avis First
Posts: 1,377
The hotel was in France (EUR) and I am located in the US, if it matters. Pretty satisfied with the BRG at the moment.
Jul 17, 13, 11:55 pm
#4285
Join Date: Jul 2013
Location: SJC
Programs: DL DM, F9 100k, Hilton Diamond, Marriott Plat
Posts: 98
Long time lurker / BRGer, first time poster...
I'm afraid have some bad news (for at least one property, Crowne Plaza San Pedro)
Getaroom's US site shows availability at the property when you search for San Pedro, CA.
Tried calling in a claim, BRG agent claimed she couldn't find the rate using numerous browsers, and even sent me a screenshot to that effect.
Using a Filipino proxy; the same list of area properties shows up.. However, missing the Crowne Plaza.
Hoping this geoblocking isn't the case for other properties as well. Will update after I play around with their site a little more...
I'm afraid have some bad news (for at least one property, Crowne Plaza San Pedro)
Getaroom's US site shows availability at the property when you search for San Pedro, CA.
Tried calling in a claim, BRG agent claimed she couldn't find the rate using numerous browsers, and even sent me a screenshot to that effect.
Using a Filipino proxy; the same list of area properties shows up.. However, missing the Crowne Plaza.
Hoping this geoblocking isn't the case for other properties as well. Will update after I play around with their site a little more...
Jul 18, 13, 3:33 am
#4286
Join Date: Jul 2009
Programs: All of 'em
Posts: 438
Any reason there would be an issue if I can BRG a night, and book a second room the same night using points or a free night cert?
Also, if the # of kids on the reservation is lower than how many actually show up, would they have justification to cancel the free night?
Also, if the # of kids on the reservation is lower than how many actually show up, would they have justification to cancel the free night?
Jul 18, 13, 4:27 am
#4287
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 10,309
my last check was slightly more than what I paid, not sure if this was due to exchange rates or if was to cover any fees, etc. It was maybe about 5-10% more, so I would think that it was for the exchange rates and fees.
The hotel was in France (EUR) and I am located in the US, if it matters. Pretty satisfied with the BRG at the moment.
The hotel was in France (EUR) and I am located in the US, if it matters. Pretty satisfied with the BRG at the moment.
Jul 18, 13, 4:31 am
#4288
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 10,309
Just got the formal BRG email. Been a while since I had one of these so can't recall if the following is a new stipulation.
"One free night will be given to the guest per stay and for connecting reservations made by the guest or his household members at IHG hotels within 50 miles of each other."
It is a significantly different wording than the t&c. One free night per "Connecting reservations" rules out a points night in the middle night between 2 nights at two different hotels within 50 miles. The t&c does not mention stays in this regard.
Seems like they are determined that another hotel chain will get my business that night. Weird.
"One free night will be given to the guest per stay and for connecting reservations made by the guest or his household members at IHG hotels within 50 miles of each other."
It is a significantly different wording than the t&c. One free night per "Connecting reservations" rules out a points night in the middle night between 2 nights at two different hotels within 50 miles. The t&c does not mention stays in this regard.
Seems like they are determined that another hotel chain will get my business that night. Weird.
About kids - the best strategy is to first check the child policy of that particular hotel through booking.com. If you have too old kids, or too many kids compared to what they allowed, go check-in yourself and then get the kids in afterwards. Make sure that you don't ask for extra beds, bring your own sleeping bed, cot etc.
Jul 18, 13, 4:32 am
#4289
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 10,309
Long time lurker / BRGer, first time poster...
I'm afraid have some bad news (for at least one property, Crowne Plaza San Pedro)
Getaroom's US site shows availability at the property when you search for San Pedro, CA.
Tried calling in a claim, BRG agent claimed she couldn't find the rate using numerous browsers, and even sent me a screenshot to that effect.
Using a Filipino proxy; the same list of area properties shows up.. However, missing the Crowne Plaza.
Hoping this geoblocking isn't the case for other properties as well. Will update after I play around with their site a little more...
I'm afraid have some bad news (for at least one property, Crowne Plaza San Pedro)
Getaroom's US site shows availability at the property when you search for San Pedro, CA.
Tried calling in a claim, BRG agent claimed she couldn't find the rate using numerous browsers, and even sent me a screenshot to that effect.
Using a Filipino proxy; the same list of area properties shows up.. However, missing the Crowne Plaza.
Hoping this geoblocking isn't the case for other properties as well. Will update after I play around with their site a little more...
