Jul 8, 2013, 11:43 am
Last edit by: FLYGVA
Recent discussion (After January 01, 2016) could be found in this thread.
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
New IHG Best Rate Guarantee - Discussion & Feedback
May 28, 2013, 9:24 am
#3796
Join Date: Jan 2006
Location: In the air
Programs: Occasional RTW club
Posts: 6,924
Have a confirmed approval for a BRG on May 14, but 2 weeks later, the hotel has still not adjusted the rate. Have contacted BRG desk via email, and the response has been "We are still waiting for hotel’s confirmation and unfortunately, we are in the process of getting hold of the manager authorized to adjust the reservation."
- Does this happen frequently?
- Also, BRG says "In the event that the hotel was not able to amend your reservation prior to your arrival, please know that we will proceed with reimbursement." How does IHG handle these reimbursements? I pay in full at the hotel, and then what do I do?
Thanks...
- Does this happen frequently?
- Also, BRG says "In the event that the hotel was not able to amend your reservation prior to your arrival, please know that we will proceed with reimbursement." How does IHG handle these reimbursements? I pay in full at the hotel, and then what do I do?
Thanks...
As for reimbursement - yeah you pay in full and they send you a cheque. Make sure you provide your Priority Club membership # as this willl become a points- and elite-qualifying stay
May 28, 2013, 9:51 am
#3797
Join Date: Oct 2009
Location: LA
Programs: Hilton Diamond, SPG Gold, Delta Platinum Medallion, AAdvantage Platinum Pro
Posts: 600
I've been waiting for a confirmation for almost 2 weeks now (the rate desk approved it but it's been in process somewhere). Unusual, but I guess it does happen.
As for reimbursement - yeah you pay in full and they send you a cheque. Make sure you provide your Priority Club membership # as this willl become a points- and elite-qualifying stay
As for reimbursement - yeah you pay in full and they send you a cheque. Make sure you provide your Priority Club membership # as this willl become a points- and elite-qualifying stay
Have you had good experiences in the past with paying/reimbursement? Or is that a headache to get sorted out?
May 28, 2013, 9:52 am
#3798
Join Date: Jan 2006
Location: In the air
Programs: Occasional RTW club
Posts: 6,924
May 28, 2013, 9:56 am
#3799
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,456
I've been waiting for a confirmation for almost 2 weeks now (the rate desk approved it but it's been in process somewhere). Unusual, but I guess it does happen.
As for reimbursement - yeah you pay in full and they send you a cheque. Make sure you provide your Priority Club membership # as this willl become a points- and elite-qualifying stay
As for reimbursement - yeah you pay in full and they send you a cheque. Make sure you provide your Priority Club membership # as this willl become a points- and elite-qualifying stay
Miami - also you are checking the mobile site for the house comp rate? that changes before BRG desk emails.
May 28, 2013, 10:09 am
#3800
Moderator: Chase Ultimate Rewards
Join Date: Apr 2005
Location: SFO
Programs: UA 2P, MR LT Plat, IHG Plat, BW Dia, HH Au, Avis PC
Posts: 5,457
However, in my experience, when it shows a lower rate than the underlying site, if you click all the way through to the point where you give a credit card number, the rate will adjust up before you can pay.
If you can get all the way to the actual payment page and it still shows the lower rate, it should be valid.
May 28, 2013, 10:19 am
#3801
Join Date: Jan 2006
Location: In the air
Programs: Occasional RTW club
Posts: 6,924
May 28, 2013, 11:29 am
#3802
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,456
Thats good, indeed best thing is to skype BRG team. I found them pretty good to be honest, especially when they had to clarify to a hotel about honoring upgrades on BRG stays!
May 28, 2013, 12:19 pm
#3803
Join Date: Oct 2009
Location: LA
Programs: Hilton Diamond, SPG Gold, Delta Platinum Medallion, AAdvantage Platinum Pro
Posts: 600
May 28, 2013, 1:45 pm
#3804
Join Date: Mar 2012
Location: Australia
Programs: QF, LM, AA,VA Silver, Qatar, Accor Gold, CC Gold, HH Diamond, Hyatt Globalist, Marriott B Plat
Posts: 535
I have just found on the mobile IHG website it states in my booking that its a HI express, they must of changed it to HI. So that was probably why you got comp breakfast. When did you book the res.
. Breakfast was in total OK.
May 28, 2013, 1:57 pm
#3805
Join Date: Oct 2012
Location: Hamburg
Posts: 484
and not HI express
.
May 28, 2013, 2:21 pm
#3806
Join Date: Mar 2012
Location: Australia
Programs: QF, LM, AA,VA Silver, Qatar, Accor Gold, CC Gold, HH Diamond, Hyatt Globalist, Marriott B Plat
Posts: 535
May 28, 2013, 2:44 pm
#3807
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,456
May 28, 2013, 3:11 pm
#3808
Join Date: Jul 2007
Location: EWR
Programs: AA, Delta, NWA,HHonors, Hyatt BF
Posts: 1,762
wth?
So I get an email stating my claim is approved and they are working on adjusting my rate, the hotel calls me and leaves a message telling me their rate is changed (but it's still higher than the one I booked) and it was an error and corrected but it's actually the same when I check IHG....
what is this weirdness and why is the hotel calling me?
what is this weirdness and why is the hotel calling me?
May 29, 2013, 3:16 am
#3809
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,095
So I get an email stating my claim is approved and they are working on adjusting my rate, the hotel calls me and leaves a message telling me their rate is changed (but it's still higher than the one I booked) and it was an error and corrected but it's actually the same when I check IHG....
what is this weirdness and why is the hotel calling me?
what is this weirdness and why is the hotel calling me?
May 29, 2013, 4:46 am
#3810
Join Date: Oct 2012
Location: Hamburg
Posts: 484
I had an succesful BRG for the Intercontinental in Istanbul 2 weeks ago and the hotel isn't adjusting the rate up to now ( My stay is in July) . Does anybody here as an experience in regard to this hotel ? Is it "cooperative" or will I get a check ?