Jul 8, 2013, 11:43 am
Last edit by: FLYGVA
Recent discussion (After January 01, 2016) could be found in this thread.
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
New IHG Best Rate Guarantee - Discussion & Feedback
Apr 19, 2013, 11:32 am
#3556
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,456
BRG Status
I just went to check the status on my brg claimed room and after clicking through to reservation details all that was stated was
"Thank you. Your reservation is confirmed.
The power of the Book With Us Advantage is in your confirmed reservation."
"Thank you. Your reservation is confirmed.
The power of the Book With Us Advantage is in your confirmed reservation."
Apr 19, 2013, 9:35 pm
#3557
Join Date: Jul 2007
Location: BDL, BOS, NYC and Germany
Programs: mainly UA and CO
Posts: 90
How many claims can you get approved w/o getting flagged?
I got 3 hotels approved in the past 5 weeks and wanted to get some feedback on other's people experience with using pricematch frequently...
I got 3 hotels approved in the past 5 weeks and wanted to get some feedback on other's people experience with using pricematch frequently...
Apr 20, 2013, 9:33 am
#3558
Join Date: Mar 2012
Posts: 940
Check your reservation on priority club mobile website...google it=)
Apr 21, 2013, 9:49 am
#3559
Join Date: Feb 2008
Posts: 1,597
This is incredible. They denied me because an even lower rate than the lower rate I claimed was available!!
The rate I booked through IHG.com was $400+. The rate I found on another site was approx $250, so I submitted a claim. When IHG went to check, the rate on the lower website was approx $180. The $250 lower rate I claimed was no longer there.
IHG responded with a screenshot, stating, "as checked the lower rate claimed for 250 is not available at __ Hotel for May __ as shown below. As the lower rate claimed is not bookable at the time of verification, we’re unable to approve your claim."
So they denied me, when they knew a lower rate was available! It was just lower than the rate I had claimed.
What sites are you using to get your claim approved? It seems like IHG wiggles out of a lot of these.
The rate I booked through IHG.com was $400+. The rate I found on another site was approx $250, so I submitted a claim. When IHG went to check, the rate on the lower website was approx $180. The $250 lower rate I claimed was no longer there.
IHG responded with a screenshot, stating, "as checked the lower rate claimed for 250 is not available at __ Hotel for May __ as shown below. As the lower rate claimed is not bookable at the time of verification, we’re unable to approve your claim."
So they denied me, when they knew a lower rate was available! It was just lower than the rate I had claimed.
What sites are you using to get your claim approved? It seems like IHG wiggles out of a lot of these.
Last edited by bmw303; Apr 21, 2013 at 10:05 am
Apr 21, 2013, 11:19 am
#3560
Join Date: Apr 2005
Location: NYC
Posts: 1,756
This is incredible. They denied me because an even lower rate than the lower rate I claimed was available!!
The rate I booked through IHG.com was $400+. The rate I found on another site was approx $250, so I submitted a claim. When IHG went to check, the rate on the lower website was approx $180. The $250 lower rate I claimed was no longer there.
IHG responded with a screenshot, stating, "as checked the lower rate claimed for 250 is not available at __ Hotel for May __ as shown below. As the lower rate claimed is not bookable at the time of verification, we’re unable to approve your claim."
So they denied me, when they knew a lower rate was available! It was just lower than the rate I had claimed.
What sites are you using to get your claim approved? It seems like IHG wiggles out of a lot of these.
The rate I booked through IHG.com was $400+. The rate I found on another site was approx $250, so I submitted a claim. When IHG went to check, the rate on the lower website was approx $180. The $250 lower rate I claimed was no longer there.
IHG responded with a screenshot, stating, "as checked the lower rate claimed for 250 is not available at __ Hotel for May __ as shown below. As the lower rate claimed is not bookable at the time of verification, we’re unable to approve your claim."
So they denied me, when they knew a lower rate was available! It was just lower than the rate I had claimed.
What sites are you using to get your claim approved? It seems like IHG wiggles out of a lot of these.
Apr 21, 2013, 11:21 am
#3561
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,095
This is incredible. They denied me because an even lower rate than the lower rate I claimed was available!!
The rate I booked through IHG.com was $400+. The rate I found on another site was approx $250, so I submitted a claim. When IHG went to check, the rate on the lower website was approx $180. The $250 lower rate I claimed was no longer there.
IHG responded with a screenshot, stating, "as checked the lower rate claimed for 250 is not available at __ Hotel for May __ as shown below. As the lower rate claimed is not bookable at the time of verification, we’re unable to approve your claim."
So they denied me, when they knew a lower rate was available! It was just lower than the rate I had claimed.
What sites are you using to get your claim approved? It seems like IHG wiggles out of a lot of these.
The rate I booked through IHG.com was $400+. The rate I found on another site was approx $250, so I submitted a claim. When IHG went to check, the rate on the lower website was approx $180. The $250 lower rate I claimed was no longer there.
IHG responded with a screenshot, stating, "as checked the lower rate claimed for 250 is not available at __ Hotel for May __ as shown below. As the lower rate claimed is not bookable at the time of verification, we’re unable to approve your claim."
So they denied me, when they knew a lower rate was available! It was just lower than the rate I had claimed.
What sites are you using to get your claim approved? It seems like IHG wiggles out of a lot of these.
Apr 21, 2013, 12:32 pm
#3562
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,456
Double superior vs king superior
I'm looking at a possible BRG claim where everything qualifies, however the cheaper rate specifies "double superior" room as opposed to the Priority club site where the room is king superior. Any thoughts on this working?
The hotel only has king, king exec and king suite so no doubt it must be the same.
On a side note is there anyway to call the BRG number for free, spent 30 mins for a claim on the 0871 number? (the UK number)
The hotel only has king, king exec and king suite so no doubt it must be the same.
On a side note is there anyway to call the BRG number for free, spent 30 mins for a claim on the 0871 number? (the UK number)
Apr 21, 2013, 12:58 pm
#3563
Join Date: Dec 2008
Location: London
Programs: SK Gold, ITA Executive, Sixt Diamond, Hertz PC, Avis PC, IHG Platinum
Posts: 5,163
Or check if http://saynoto0870.com/ has an alternative UK number.
Apr 21, 2013, 11:03 pm
#3564
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,456
Update
Call US 1-800 number for free via Skype.
Or check if http://saynoto0870.com/ has an alternative UK number.
Or check if http://saynoto0870.com/ has an alternative UK number.
I managed to call the Brg team via skype on my extremely choppy Virgin media connection last night and was approved
, however with real difficulty as it was like deciphering a morse code message!! so to answer my own question here it seems the difference between double and king superior room was not an issue for the claim.
Apr 21, 2013, 11:50 pm
#3565
Join Date: Sep 2012
Location: Amsterdam, Asia, UK
Programs: IHG RA (Spire), HH Diamond, MR Platinum, SQ Gold, KLM Gold, BAEC Gold
Posts: 5,072
Thanks for the skype tip....
I managed to call the Brg team via skype on my extremely choppy Virgin media connection last night and was approved, however with real difficulty as it was like deciphering a morse code message!! so to answer my own question here it seems the difference between double and king superior room was not an issue for the claim.
I managed to call the Brg team via skype on my extremely choppy Virgin media connection last night and was approved
, however with real difficulty as it was like deciphering a morse code message!! so to answer my own question here it seems the difference between double and king superior room was not an issue for the claim.That's as expected, since King generally refers to size of double bed, like queen double bed, not a room type like classic, superior, deluxe, executive.
If one quote/booking says eg 'deluxe double' , the other 'deluxe twin', then you could be denied as then although same room type, beds are different as twin generally refers to a double room having two single beds.
Apr 22, 2013, 5:15 am
#3566
Join Date: Nov 2005
Location: RTW
Programs: MR Ag, LH FTL
Posts: 947
Are BRG agent's voices digitally altered? I had 3 claims approved in the last days, all by phone, handled by different agents (at least they gave different names) but I swear their voices sounded exactly the same.
Apr 24, 2013, 10:30 am
#3567
Join Date: Oct 2012
Location: Hamburg
Posts: 484
Does anybody know in which currency "hoteltravel.com" charges the credit card ? ( i have a potential BRG in Malaysia)
Apr 24, 2013, 10:55 am
#3568
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,095
Apr 24, 2013, 11:11 am
#3569
Join Date: Oct 2012
Location: Hamburg
Posts: 484
Thanks. The billing currency is USD. Therefore I presume, that it is not usable.