Jul 8, 2013, 11:43 am
Last edit by: FLYGVA
Recent discussion (After January 01, 2016) could be found in this thread.
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
New IHG Best Rate Guarantee - Discussion & Feedback
Apr 25, 2013, 8:42 am
#3571
Join Date: May 2009
Programs: VS, CO, BA
Posts: 428
BRG in London
Hello!
Any tips for A BRG in London or near Heathrow for the night of the 14th July? I have been using Trivago to try and find a cheaper price but am not getting anywhere!
Any tips for A BRG in London or near Heathrow for the night of the 14th July? I have been using Trivago to try and find a cheaper price but am not getting anywhere!
Apr 25, 2013, 1:58 pm
#3572
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,678
so i just got a claim denied for an reason that makes no sense....for a june stay the rate on ihg was $179 (non-refundable) & $204 (refundable)....i found a $157 (refundable) rate on another site so i first booked on ihg & then sent in the claim....
later today i get a reply saying that my claim has been denied because the rate on the other site is a non-refundable rate....the only difference between the 2 is that the cancellation policy on ihg is the day before arrival & on the other site is 3 days before arrival....this makes the rate non-refundable as far as ihg is concerned....
now i can go ahead & book the non-refundable $179 rate on ihg but then what stops them from saying that the rate on the other site can be cancelled 3 days prior to the stay so its a refundable rate????
later today i get a reply saying that my claim has been denied because the rate on the other site is a non-refundable rate....the only difference between the 2 is that the cancellation policy on ihg is the day before arrival & on the other site is 3 days before arrival....this makes the rate non-refundable as far as ihg is concerned....
now i can go ahead & book the non-refundable $179 rate on ihg but then what stops them from saying that the rate on the other site can be cancelled 3 days prior to the stay so its a refundable rate????
Apr 25, 2013, 3:25 pm
#3573
Join Date: Mar 2011
Location: Tyrone,EU
Programs: Avios Hunter
Posts: 2,811
Reason makes perfect sense. Cancellation terms on 3rd party site must be better/same than on IHG site. 3 day notice is worse than 1 day notice, so comparision with refundable rate is a fail. 3 day notice is better than non-refundable rate, so comparsion with adv purchase will be ok, assuming other criteria are met.
Apr 26, 2013, 2:39 am
#3574
Join Date: May 2009
Programs: VS, CO, BA
Posts: 428
- however as I had to book a non-refundable rate to ensure the cancellation charges on IHG were worse or the same I accidentally put the wrong expiry date for my card in the booking.Now I have had approval of the BRG should I contact IHG to tell them I keyed in the wrong expiry date or will they contact me to check it or will they not worry about even trying to charge the card as it will be a comped stay anyway?
Apr 26, 2013, 2:46 am
#3575
Suspended
Join Date: Sep 2009
Programs: Gold, plat, diamond and more
Posts: 3,360
Just had an approval after finding a cheaper rate on Superbreak.com - however as I had to book a non-refundable rate to ensure the cancellation charges on IHG were worse or the same I accidentally put the wrong expiry date for my card in the booking.
Now I have had approval of the BRG should I contact IHG to tell them I keyed in the wrong expiry date or will they contact me to check it or will they not worry about even trying to charge the card as it will be a comped stay anyway?
- however as I had to book a non-refundable rate to ensure the cancellation charges on IHG were worse or the same I accidentally put the wrong expiry date for my card in the booking.Now I have had approval of the BRG should I contact IHG to tell them I keyed in the wrong expiry date or will they contact me to check it or will they not worry about even trying to charge the card as it will be a comped stay anyway?
Apr 26, 2013, 3:04 am
#3577
Suspended
Join Date: Apr 2011
Programs: RIP
Posts: 506
I had such an experience, and I found it best to let the hotel update before they have tried to charge the card in any way. Meaning as early as possible, to avoid hotel claiming invalid card, hence invalid claim.
Good luck!
Good luck!
Apr 26, 2013, 3:45 am
#3578
Join Date: Mar 2011
Location: Tyrone,EU
Programs: Avios Hunter
Posts: 2,811
I had a BRG approved. Hotel then told BRG dept that card on file could not be charge to guarantee the room, BRG rescinded the claim. Only after I sent a copy of my cc statement showing the charge had already gone thru, was the BRG claim re-accepted again. I think the hotel was trying a "move" to get the BRG denied. However it shows that BRG dept will rescind a claim if afterwards the card can not be charged.
Apr 26, 2013, 4:17 am
#3579
Join Date: May 2009
Programs: VS, CO, BA
Posts: 428
DEFINITELY do it now before the comp. Having an invalid card against the booking is a known reason for them to deny a BRG, even after it has been initially accepted.
I had a BRG approved. Hotel then told BRG dept that card on file could not be charge to guarantee the room, BRG rescinded the claim. Only after I sent a copy of my cc statement showing the charge had already gone thru, was the BRG claim re-accepted again. I think the hotel was trying a "move" to get the BRG denied. However it shows that BRG dept will rescind a claim if afterwards the card can not be charged.
I had a BRG approved. Hotel then told BRG dept that card on file could not be charge to guarantee the room, BRG rescinded the claim. Only after I sent a copy of my cc statement showing the charge had already gone thru, was the BRG claim re-accepted again. I think the hotel was trying a "move" to get the BRG denied. However it shows that BRG dept will rescind a claim if afterwards the card can not be charged.
Phew!
Apr 26, 2013, 8:22 am
#3580
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,456
Cancellation policy
In the Ts and Cs of a competing web sites price, the cancellation policy states "Your credit card is charged in full at the time you book a reservation." and then the rest is subject to the hotels cancellation policy. Would this make a difference to the claim, any thoughts please?
Apr 26, 2013, 9:38 am
#3581
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,678
Reason makes perfect sense. Cancellation terms on 3rd party site must be better/same than on IHG site. 3 day notice is worse than 1 day notice, so comparision with refundable rate is a fail. 3 day notice is better than non-refundable rate, so comparsion with adv purchase will be ok, assuming other criteria are met.
nevertheless, here is an update....i emailed back to ask if i booked the non-refundable on ihg & then put in a claim on the same terms then will that be met....their reply was that i would have to first book the rate & then put in a claim & only then would they be able to give me an answer....
Apr 26, 2013, 10:13 am
#3582
Join Date: Apr 2013
Posts: 61
In the Ts and Cs of a competing web sites price, the cancellation policy states "Your credit card is charged in full at the time you book a reservation." and then the rest is subject to the hotels cancellation policy. Would this make a difference to the claim, any thoughts please?
Apr 26, 2013, 1:52 pm
#3583
Join Date: Sep 2012
Location: Amsterdam, Asia, UK
Programs: IHG RA (Spire), HH Diamond, MR Platinum, SQ Gold, KLM Gold, BAEC Gold
Posts: 5,072
That is just one reason why ADR rates are easier to claim a BRG on, but since I would stay there anyway, whether free or not, I have no issues booking ADR rooms.
eg I won't stay say 3miles away from my intended hotel to gain a BRG night
Flex rates, I need to ensure that other site does not charge at time of booking, but emails you the reservation confirmation to let you pay at hotel, and that room is reserved immediately not a few hours later and also don't charge some small fee if you cancel before the room cancel deadlline.
Apr 28, 2013, 5:49 am
#3584
Join Date: Jul 2005
Location: Manchester, UK
Programs: IHG Spire Ambassador, HH Diamond
Posts: 945
all my usual sites are not yielding anything for the 10th or 11th may at IC Park Lane.
if anyone can help let me know by pm. Have US and EUR sites which are good to trade
if anyone can help let me know by pm. Have US and EUR sites which are good to trade
Apr 28, 2013, 1:23 pm
#3585
Join Date: Mar 2011
Location: Tyrone,EU
Programs: Avios Hunter
Posts: 2,811
Ummm.....ok, but so what ? you might as well complain to starwoods that IHG give the first night free on a BRG claim, whereas starwoods only give 10%, they are different companys, giving different guarantees and with different T&C.