Jul 8, 13, 11:43 am
Last edit by: FLYGVA
Recent discussion (After January 01, 2016) could be found in this thread.
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
New IHG Best Rate Guarantee - Discussion & Feedback
Dec 16, 13, 2:42 pm
#5056
Join Date: Sep 2012
Posts: 583
I have been waiting since last Thursday morning for them to finish my claim. I've submitted a few times before and they very quickly (usually less than 1 day) found legitimate reasons to deny the claim. I may be paranoid but now that I think I have a valid claim, they are taking forever. In fact, they went so far to send me an e-mail saying:
"We are still researching the room accommodation you found on...." That was Friday. I haven't gotten that with any of my other claims.
"We are still researching the room accommodation you found on...." That was Friday. I haven't gotten that with any of my other claims.
Dec 16, 13, 5:36 pm
#5057
Join Date: Mar 2012
Posts: 978
I have been waiting since last Thursday morning for them to finish my claim. I've submitted a few times before and they very quickly (usually less than 1 day) found legitimate reasons to deny the claim. I may be paranoid but now that I think I have a valid claim, they are taking forever. In fact, they went so far to send me an e-mail saying:
"We are still researching the room accommodation you found on...." That was Friday. I haven't gotten that with any of my other claims.
"We are still researching the room accommodation you found on...." That was Friday. I haven't gotten that with any of my other claims.
Dec 16, 13, 6:13 pm
#5058
Join Date: Dec 2012
Programs: SPG platinum; UA plus member; Delta Member; HHornors Gold, Priority Club Platinum
Posts: 102
New IHG Best Rate Guarantee - Discussion & Feedback
I filed a couple of claims, two of them I cancelled as the lower rate is gone.
Like i said previously, those two cancelled claims got emails back saying "you cancelled it so we cannot verify anymore, we are sorry"
Those ones i believe are 100% valid, I've waited since about mid-last week too
Like i said previously, those two cancelled claims got emails back saying "you cancelled it so we cannot verify anymore, we are sorry"
Those ones i believe are 100% valid, I've waited since about mid-last week too
Dec 16, 13, 6:27 pm
#5059
Join Date: Mar 2012
Posts: 978
I filed a couple of claims, two of them I cancelled as the lower rate is gone.
Like i said previously, those two cancelled claims got emails back saying "you cancelled it so we cannot verify anymore, we are sorry"
Those ones i believe are 100% valid, I've waited since about mid-last week too
Like i said previously, those two cancelled claims got emails back saying "you cancelled it so we cannot verify anymore, we are sorry"
Those ones i believe are 100% valid, I've waited since about mid-last week too
Dec 16, 13, 6:42 pm
#5060
Join Date: Dec 2012
Programs: SPG platinum; UA plus member; Delta Member; HHornors Gold, Priority Club Platinum
Posts: 102
It does. That's why they had to find an excuse to deny me first, then I respond because their reason of denial is obviously a lie, then this in fact gives them a reason to delay for 3 more days, they are hoping the lower rate is gonna be gone by then.
Dec 16, 13, 7:36 pm
#5061
Join Date: Jan 2011
Location: CGN
Programs: LH SEN, BA Gold, DL PM, IC RA
Posts: 239
my claim was accepted after 56 hours waiting 
Dec 16, 13, 7:43 pm
#5062
Join Date: Mar 2012
Posts: 978
so they sent you a screen shot that showed the lower rate? if so, then it verifies the rate, so wouldn't they have to honor it?
Dec 16, 13, 8:04 pm
#5063
Join Date: Dec 2012
Programs: SPG platinum; UA plus member; Delta Member; HHornors Gold, Priority Club Platinum
Posts: 102
They send me a screenshot with a lower rate on it, but they pointed at a higher rate below the lowest rate and told me that one is the lowest rate on that website. I responded, "the one above that rate is", and still awaiting.
Dec 16, 13, 9:06 pm
#5064
Suspended
Join Date: Nov 2010
Posts: 1,677
I seem to sense a pattern here. I made a BRG claim on Dec. 14. I thought for sure they would get back to me in 24 hours. Well, they got back to me allright. Today - only a few hours ago.
By the time that they responded, denying my claim, the website had changed. When I made the claim it was identical (except much lower price) offering "free cancellation." Well, now that lower website is still lower, but the "free cancellation terms have changed.
Do I have a leg to stand on here? I guess they are in the habit of getting back to people very late?
By the time that they responded, denying my claim, the website had changed. When I made the claim it was identical (except much lower price) offering "free cancellation." Well, now that lower website is still lower, but the "free cancellation terms have changed.
Do I have a leg to stand on here? I guess they are in the habit of getting back to people very late?
Dec 17, 13, 12:56 am
#5065
Join Date: Mar 2012
Posts: 978
42 hours, but mine is approved! been waiting nervously after reading what has transpired in recent days. I wonder why its taken them so long to reply, both SPG and Marriott, chains that I normally deal with has a 24 hour policy
Dec 17, 13, 1:11 am
#5066
Join Date: Dec 2013
Location: Europe
Posts: 10
I sent my claim just before 24h lapsed since reservation, they responded after 48 hours - saying they couldn't verify the rate ;] they changed price of course but it was outside 24 h
Dec 17, 13, 3:16 am
#5067
Join Date: Jan 2011
Location: CGN
Programs: LH SEN, BA Gold, DL PM, IC RA
Posts: 239
i think it is because a lot of people write back after their claim was denied. They have double or triple work right now.
Dec 17, 13, 8:17 am
#5069
Join Date: Jan 2011
Location: CGN
Programs: LH SEN, BA Gold, DL PM, IC RA
Posts: 239
Dec 17, 13, 9:50 am
#5070
Join Date: Mar 2011
Location: Tyrone,EU
Programs: Avios Hunter
Posts: 2,738
It is not a small sample. That's how they run. Those people over their is trying literally everything to deny a claim. For example, I cancelled my reservation and then two hours later they emailed me back saying they cannot verify a cancelled reservation, while before the cancellation I waited over 3 days without a response.
The BpG people need to be seriously put out in public eyes, it's an American company and we have american standards. Maybe someone should write an article about it.
The BpG people need to be seriously put out in public eyes, it's an American company and we have american standards. Maybe someone should write an article about it.
