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Delhi IGI [DEL] connection/departure experience reports

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Old Jan 6, 2022, 1:47 am
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Last edit by: TheBagman
Terminal 3 at DEL handles all international flights as well as domestic flights of Air India, Vistara and Air Asia India.You can transit D-I, I-D, I-I and D-D.

I-I transfer desks are open as of August 2022.

Below are the details for transit within T3.

A. Domestic to international transit at T3:

If both your domestic and international flights are on a single ticket, your baggage will be checked through at the origin airport itself and you should get your onward boarding passes there as well.
At DEL there are 5 ways to get from arrivals to departures (one level up), listed here in order of least walking to most walking.


1. Domestic - intl transfer gate: After you deplane from your domestic flight (or get off the bus) and go down the escalator (or stay on the same level coming from a bus) there is a special facility for transit passengers in the hall with the copper hands on the wall (red gate in the image below). It leads directly to immigration counters and security check after which you can access departure gates, lounges etc. Service on this entry point are hit or miss, but will save you a lot of walking. There are AI and AF-KL agents roaming the queues and will fast track you if running late. However, this only works if you already have your boarding pass for your International flight, have checked your luggage through from your point of origin, and have less than 4 hours between your domestic and international flights. If you are on separate tickets, have more than 4 hours for your international flight, or the lines are too long try one of the other options below.


2. Transfer desk in the middle of the arrivals concourse: always crowded. Here you could theoretically drop your bags and take the lift up to the security or checkin desks. Its a night mare, never used it due to crowding.

3. The escalator & lift on the international end: collect your bags, turn LEFT when you exit the first set of doors after the baggage belt. At the complete end of the concourse a lonely CISF jawan polices that way up. S/he will check if you have a international onward ticket/BP or send you packing to the other ways. Once you go up you get into a glass walled holding pen with yet another CISF checkpoint that will only let you ínto the checkin area if your flight is in 4h or less.
4. Escalator & lift on the domestic end: collect your bags, turn right when you exit the first set of doors after the baggage belt. At the complete end of the concourse a lonely CISF jawan polices that way up. S/he will check if you have a domestic onward ticket/BP or send you packing to the other ways. Once you go up everything is cordoned off and you are shown out the terminal by the CISF guy sitting at the glass door to the checkin area you end up curbside and have to enter the terminal again.

5. Just walking out as if you want to go to Delhi: here you exit the terminal and pretend to be a regular pax arriving in Delhi. Once you exit there are walk escalators where you push your cart on and get transported to the departure level. Select one of the many gates where there are no major lines and enter the checkin area.

B. International to domestic transit at T3:

For Air India I-D flights where your domestic flight is from AI 010-399 or 900-999, you will follow the procedure for I-I transfers (see this for details). Otherwise follow the procedure given below.

For all other flights, you will go through immigration in Delhi. After immigration you have to collect your bags and go through customs. Then follow steps 3, 4 or 5 in the section above.

Security will generally not allow entry into the domestic terminal until T-4 (four hours before the departure of your flight).

Transit hotel: For overnight transit (int'l flight arriving at night and domestic connection departing following morning), the transit hotel within Terminal 3 (IHG Holiday Inn Express) is perfectly acceptable. And the views of the tarmac when having the included breakfast aren't bad. You need to have a domestic flight departing from T3 in order to use it. The T-4 restriction does not apply to use the transit hotel. But it goes for quite a premium in rates over what the other hotels in the area cost (if willing to exit the terminal building for overnight stays). To reach, turn right after Customs and look for the Holiday Inn Express help desk inside the terminal. Staff will escort you to the hotel and help with other formalities.

For other terminals:
T2 is a (long) walk from T3. Exit the terminal, turn left and follow the signs.
T1 is ~8km by road and takes about 15 minutes by taxi. There is also a shuttle bus outside the terminal which is free if you are a woman or have a boarding pass for an onward flight, and costs INR 25 otherwise. There are no airside connections.


C. International to International transfer

After landing look for the board saying "International Transfers" (DO NOT go through immigration).

1. If you are on a single ticket and already have boarding pass in hand with "DT" (Direct Transfer) printed on it, walk past the transfer desks and go through transit security. Then you can proceed to the departure lounges and gates. Note: if your boarding pass does not have "DT" printed on it, you need to talk to the transfer desk, otherwise the I-I security checkpoint will likely not let you through and send you back to the transfer desk.

2. If you have separate tickets or don't have your onward boarding pass in hand, you have to go to the transfer desk where the airline staff will check documents and issue your onward boarding pass. You cannot check-in online or get an e-Boarding Passes for international flights out of India. Check-in generally opens 4 hours before and closes 60-75 minutes before departure. Then go through transit security as in point 1.

3. There are no priority security lanes in transit security so it is advisable to keep adequate time (>2 hrs) between connecting flights even if you are in F or J.

4. If you have separate tickets, in addition it is advisable to hold an Indian visa or e-visa as you may be denied boarding at origin otherwise.

5. A transit hotel for overnight stays (up to 24 hours) is available after transit security.



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Delhi IGI [DEL] connection/departure experience reports

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Old Sep 22, 2022, 2:11 pm
  #631  
 
Join Date: Oct 2021
Posts: 38
I have what seems like a pretty vanilla situation coming up next month but after perusing the thread and wiki it is not clear to me what I should expect.

Traveling KTM-DEL-WAW on Vistara and Lot, one PNR, J. 6PM-8AM layover in DEL. I will have bags.

Should I expect my onward BP to be issued in KTM and bags checked through so that I can walk through the I-I route in the wiki and go hide in a lounge (and if so, where should I aim to park myself? Also have Amex plat)? Or will this be more complicated?

Thanks
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Old Sep 23, 2022, 2:10 am
  #632  
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Vistara will check you thru and your bags will also be sent to WAW, no issues there. Arriving in DEL you can go to the transfer desk, get the 'DT' mark on your BP, but finding an agent at 6pm for next days flight will be tough. Worst case you can write 'DT' on the BP yourself. For the location of the two 'DT' marks see this post: https://www.flyertalk.com/forum/26663144-post13.html

Once airside there is choice of lounges, but do you really want to spend that much time in a lounge? I usually spend 3-4 hours in DEL T3 and after 2 hours it gets very very boring. There are napcabs in the concourse where you could theoretically go sleep. I would enter India, stay at a hotel in aerocity (short 10 min cab ride away) and come back the next morning.
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Old Sep 24, 2022, 5:02 pm
  #633  
 
Join Date: Oct 2021
Posts: 38
Thank you, I will take your advice and book myself a hotel.
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Old Sep 28, 2022, 2:50 pm
  #634  
 
Join Date: Feb 2019
Posts: 63
I wish I never set foot in delhi airport
flew yyz-del-bkk earlier this week on one itinerary with airindia and thaiairways with an 11h45m layover in business class. I figured I could use the lounge and maybe have a shower but was met with hostility at the t3 transfer desk and after some confusion was told thaiairways agent needed to check my boarding pass and they wouldn't be at the desk until 4h before departure.
so I was forced to wait in purgatory for what ended up being 10hours only with access to a coffee shop and a bathroom there was no wifi as their guest pass machines were down and I don't have a india cell phone to get a verification code.
after finally getting through I made it to the lounge for an hour and on my way.
but when i arrived in Thailand I discovered my checked through bag was still in India and I made a claim with thaiairways but am 3 days in and my bag is still in India. I have a Samsung GPS tracker on it and it's saying it's sitting in t3 thaiairways check in area but when I use thaiairways online tool it only says bag was scanned in at Delhi 3 days ago and no further updates
I don't blame thaiairways as this seems to be a Delhi airport issue but what can I expect going forward. Will my bag ever be returned or is it going to be taken apart and my stuff sold on the streets of Delhi or something?

Last edited by ThePopes; Sep 28, 2022 at 2:51 pm Reason: Spelling
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Old Oct 6, 2022, 8:23 am
  #635  
 
Join Date: Apr 2002
Location: NYC
Posts: 9,125
Originally Posted by ThePopes
I wish I never set foot in delhi airport
flew yyz-del-bkk earlier this week on one itinerary with airindia and thaiairways with an 11h45m layover in business class. I figured I could use the lounge and maybe have a shower but was met with hostility at the t3 transfer desk and after some confusion was told thaiairways agent needed to check my boarding pass and they wouldn't be at the desk until 4h before departure.
so I was forced to wait in purgatory for what ended up being 10hours only with access to a coffee shop and a bathroom there was no wifi as their guest pass machines were down and I don't have a india cell phone to get a verification code.
after finally getting through I made it to the lounge for an hour and on my way.
but when i arrived in Thailand I discovered my checked through bag was still in India and I made a claim with thaiairways but am 3 days in and my bag is still in India. I have a Samsung GPS tracker on it and it's saying it's sitting in t3 thaiairways check in area but when I use thaiairways online tool it only says bag was scanned in at Delhi 3 days ago and no further updates
I don't blame thaiairways as this seems to be a Delhi airport issue but what can I expect going forward. Will my bag ever be returned or is it going to be taken apart and my stuff sold on the streets of Delhi or something?
Better book the transit hotel next time or leave the airport - with visa if necessary. There used to be sleeping pods but no more I think?
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Old Oct 11, 2022, 6:41 pm
  #636  
 
Join Date: Feb 2019
Posts: 63
Originally Posted by erik123
Better book the transit hotel next time or leave the airport - with visa if necessary. There used to be sleeping pods but no more I think?
There were a couple americans there that were planning to stay in the transit hotel (i was considering it) but they were not allowed past the transit desk and the hotel is inaccessible to this area. Yes if i were to make the mistake of transiting in india again i would probably get a visa done.
Update on the bag; it made it to BKK 6hours before i was departing home /day13 so i was able to pick it up at the airport as i left and only took about 30minutes. The bag was unopened and still secured and was flown to BKK by AirIndia.
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Old Oct 11, 2022, 6:55 pm
  #637  
 
Join Date: Dec 2009
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Never mind
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Old Oct 13, 2022, 2:00 pm
  #638  
 
Join Date: Apr 2002
Location: NYC
Posts: 9,125
Originally Posted by ThePopes
There were a couple americans there that were planning to stay in the transit hotel (i was considering it) but they were not allowed past the transit desk and the hotel is inaccessible to this area. Yes if i were to make the mistake of transiting in india again i would probably get a visa done.
Update on the bag; it made it to BKK 6hours before i was departing home /day13 so i was able to pick it up at the airport as i left and only took about 30minutes. The bag was unopened and still secured and was flown to BKK by AirIndia.
I understand you have to book in advance to access the transit hotel area.

Last edited by erik123; Oct 13, 2022 at 2:07 pm
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Old Oct 14, 2022, 4:57 pm
  #639  
 
Join Date: Nov 2014
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Am arriving in DEL, flying LH from FRA and arriving at 0055 hrs. Have a domestic connection to BLR on AI at 0610 hrs. The LH leg is in F and the AI leg is in J, entire journey is in a single PNR. Which is the best lounge to take a shower during the transit? I also have Amex plat if it helps.
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Old Oct 15, 2022, 3:27 am
  #640  
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The AI domestic lounge in T3 has showers, but the last time I was there (Nov 21) the conditions of the bathrooms had improved, but I wouldn't venture into them...

The PP domestic arrivals lounge (which you will pass after clearing Indian customs on arrival) has showers, but they cost extra: https://www.plazapremiumlounge.com/e...terminal-three
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Old Oct 15, 2022, 4:54 am
  #641  
 
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Originally Posted by ajayr
Am arriving in DEL, flying LH from FRA and arriving at 0055 hrs. Have a domestic connection to BLR on AI at 0610 hrs. The LH leg is in F and the AI leg is in J, entire journey is in a single PNR. Which is the best lounge to take a shower during the transit? I also have Amex plat if it helps.
Amex Lounge in DEL domestic as and when you're allowed entry into the domestic airport.
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PiperAtGatesofDawn is offline  
Old Oct 15, 2022, 10:52 am
  #642  
 
Join Date: Oct 2022
Posts: 3
DELHI T3 International Transit

I had an unpleasant experience during the transit in Delhi T3 in April this year. The transit time was around 7 hours and all passengers were kept waiting outside the transfer area, there were hardly 10 chairs and passengers were sitting and children sleeping on the floor. there was one vending machine (with chips etc) that only accepts Indian currency and no drinks/water. I was on Vistara flight, there was no communication from the airlines and authorities/ staff were unfriendly or were just plainly avoiding anyone to approach them. Only 2 hours before the flight we were allowed to go to DFS area. It was bad arrangement by Vistara and airport staff, reminded me of similar experience about 12 years ago when I took Air India, although the airport is newly renovated but service hasn't improved over the years.
aaariv is offline  
Old Oct 15, 2022, 11:06 am
  #643  
 
Join Date: Oct 2022
Posts: 3
Originally Posted by ThePopes
I wish I never set foot in delhi airport
flew yyz-del-bkk earlier this week on one itinerary with airindia and thaiairways with an 11h45m layover in business class. I figured I could use the lounge and maybe have a shower but was met with hostility at the t3 transfer desk and after some confusion was told thaiairways agent needed to check my boarding pass and they wouldn't be at the desk until 4h before departure.
so I was forced to wait in purgatory for what ended up being 10hours only with access to a coffee shop and a bathroom there was no wifi as their guest pass machines were down and I don't have a india cell phone to get a verification code.
after finally getting through I made it to the lounge for an hour and on my way.
but when i arrived in Thailand I discovered my checked through bag was still in India and I made a claim with thaiairways but am 3 days in and my bag is still in India. I have a Samsung GPS tracker on it and it's saying it's sitting in t3 thaiairways check in area but when I use thaiairways online tool it only says bag was scanned in at Delhi 3 days ago and no further updates
I don't blame thaiairways as this seems to be a Delhi airport issue but what can I expect going forward. Will my bag ever be returned or is it going to be taken apart and my stuff sold on the streets of Delhi or something?
Similar experience, very bad int'l transit experience at Delhi T3, passengers were sitting on the floor without water/food for like 5 hours. Total lack of communication, no one knew how long we had to stay at the "transfer" area. Airport staff were unfriendly to our questions and Airlines staff was not reachable. We were allowed to go to departure hall DFS area only 2 hours before the flight. this was my second unpleasant experience in Delhi airport, I would remember not to take transit flight via Delhi again.
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Old Oct 15, 2022, 6:13 pm
  #644  
 
Join Date: Dec 2009
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Posts: 870
My elderly in laws are traveling ORD-DEL-CCU on one AI PNR (3 hour layover). Do they have to pick up and recheck bags in Delhi? Can't keep track of changes in a post COVID world. AI's website says that recheck is still needed. https://www.airindia.in/Transit-Information.htm
leonidas is offline  
Old Oct 15, 2022, 9:52 pm
  #645  
 
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Originally Posted by leonidas
My elderly in laws are traveling ORD-DEL-CCU on one AI PNR (3 hour layover). Do they have to pick up and recheck bags in Delhi? Can't keep track of changes in a post COVID world. AI's website says that recheck is still needed. https://www.airindia.in/Transit-Information.htm
AI10-399 & all AI9xxx depart from the international terminal in DEL in which case immigration will be done in CCU. For all other flight nos for the DEL - CCU connection - immigration will be done in DEL.

And if they are elderly - I assume you'll book wheel chairs for them. The wheel chair people will take care of everything...
PiperAtGatesofDawn is offline  


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