Hi,

I have had zero success with these people and I will NEVER fly with them again.

I was returning home from Oslo via BRU to YYZ on Jan 2012. The kicker is I was 7 mths pregnant with my first baby. They overbooked the flight BRU>YYZ and had space for only 2, there were 3 in our party. I did not want to fly without my husband and this airline did nothing, nothing for us.

I am by no means an emotional scatterbrain but I cried. I was under so much duress, they provided no assistance to me at the airport, they made me wait over 2 hours before they told us they would be sending us home via Newark, we were given seats on the BRU>EWR that were not beside one another. And when we arrived in EWR our flight home was delayed 6 hours.

I never got sick during my entire pregnancy, I vomited on the flight home. I cried it was just too much for me and when I was in EWR, I got sick. I was in bed for 2 days after I arrived home, I got the flu. It was the most horrific experience I ever had.

As soon as I was able I contacted Jet - they did nothing. I could not believe it. They finally offered me three upgrade vouchers, which I found out was equal to an upgrade from economy to business or first class for one way from YYZ >BRU. I was shocked. I contacted them again this year as I am planning on flying for the first time since that experience in April (i've been so nervous since that experience) and they have not even replied.

Any thoughts? My thought don't fly Jet - just don't.

Thanks.

Did you check in online/via phone prior to your flight? Was it a through OSL-BRU-YYZ ticket, and by which carrier?

Welcome to FT. I am sorry you had to go through all this.

You will find that on this forum we tend to deal in facts, not high emotion. "They did nothing, nothing for us", except that they flew you back via EWR? I am sure it was not fun, but "nightmare", really? If this was "the most horrific experience I ever had", you have had great good fortune in your life...or maybe you are prone to dramatic overstatement.

Your pregnancy and the impact on your emotional and physical health are not really 9W's responsibility. Unfortunately, overbooking happens. It is a risk all of us take when we travel.

Now it is indeed their responsibility to follow EU law covering compensation. I am not sure what the relevant rules are but I suspect that upgrade vouchers are not enough. Someone else here may know more and may be able to advise regarding how to proceed.

1. A nightmare is when the hydraulics fail and people get hurt. What happened to OP isn't a nightmare.

2. People get overbooked and IDB every day. It's a fact of life.

3. Whether compensation is due and what it might be is a factual matter and OP hasn't provided any detail at all. Did OP check in on time, was she at the gate for boarding on time? What were the exact circumstances? By way of example, it sounds as if there was space for her, but she elected not to accept the seat because they couldn't get her husband on too. That's not an IDB, that's a voluntary rebook.

4. If OP comes back with facts, maybe she'll get help here.

i agree....the op needs to give more facts....she said there were 3 people in their party & 2 seats were available....also, she did not want to fly without her husband....so who was the 3rd member of the party & why could he/she not fly the following day or on the alternate route????

Sorry to say, but this experience is nothing different than what you might have had on any other carrier. I was flying DL once and they cancelled my flight, made us wait for 2 hours to get rebooked on another one to a nearby city, and then lost our baggage. I had sworn I would never fly them again, but realized any other airline would not have been different.

PS: I thought JEt actually did a decent job of routing you through EWR, especially since you were a voluntary bumpoff. Seats together are never guaranteed so that's a moot point, and the 6 hour delay, that too of a domestic US airline is again not Jet's fault. I realize the airline seems at fault in these situations, but I guarantee that it would have been no different with any other airline.

Lots of questions not answered by Fatti. Like was this all one one ticket and so they must have received the boarding passes from Oslo. Emotions and throwing up will not get you bumped to the J cabin.

Unfortunately these things do happen and airlines do overbook their seats. However the airline didn't handle this situation like they are legally obliged to. You are each owed �600 for denied boarding in accordance with EU regulation 261/2004 (see here for more info). There is no way they can get out of this and they should have notified you of this at the time and paid you there and then.

Hi everyone.

Sorry for the delay in responding but i haven't had time to sit in front of my computer and compose a reply.

So to answer the questions you all asked:

I was early for check in at Oslo and it was a round trip ticket purchased months earlier and paid in full. I was on the last leg of the trip returning to my home in Toronto.

The 3 people included my spouse, myself and my sister in law.

I checked in when I arrived at the airport in Oslo - the agent there did not check any of us all the way through and I didn't realize at that point that meant trouble.

I suppose it would be called being dramatic by some but it really was horrible because I was pregnant and for the first time and the situation put me in undue stress. Which is not particularly healthy for my baby. I don't know who here has children but believe me my child was all I was thinking of.

I have traveled and I have traveled extensively and I do realize over booking and delays and all sorts of things can happen. I am also aware that if something happens that is in no way my responsibility but is someone's responsibility the right thing to do is own up to your mistake and do something about it.

I had to fight to get home. I had to fight to get from EWR to YYZ they tried to tell me I was going to have to pay.

I hope I've answered your questions.

By the way is it possible to go back and ask for compensation now? After the fact? And how would I do this?

Thanks.

Being denied boarding at a EU airport is covered under EU261/04. Even though Norway is not in the EU, they participate with in the EU convention:

http://ec.europa.eu/transport/themes...ent_bodies.pdf

If you checked in on time in OSL and couldn't receive your boarding passes in OSL and subsequently got denied boarding in BRU, you may have a case as you arrived in BRU on good faith. The problem is they didn't deny you boarding, but just one in your party, so only that person can address the problem

As per the regulation enforcement process you need to raise the problem with the airline and ask for the compensation for (one incident of) denied boarding and await their response. If they don't compensate as per EU 261/04 you can appeal to the enforcement body in Belgium and ask them for resolution:
http://www.mobilit.fgov.be/nl/lucht/passag_en.htm

The fact that your party was about to be split up and that you had distress due to your condition can add some spice to your case but has no real effect on the level of compensation, which is a maximum of 600€/person:

http://europa.eu/legislation_summari.../l24173_en.htm

More reading on the topic:
http://ec.europa.eu/transport/themes/passengers/air/


By the way, India has similar directives in place, but you better not venture there, as compensation is only 4000INR (56€) /Person
http://www.dgca.nic.in/cars/D3M-M4.pdf

The contacts at 9W for resolution of passenger rights claims are listed under 'passenger rights' here: http://www.jetairways.com/EN/EU/Abou...nsCharter.aspx

i can understand the concern but then why did you & your husband not fly since there were 2 seats available????your sister-in-law could have taken the other flight via ewr or the flight on the following day straight to yyz....

Thank you so much Oliver2002 - I was not aware of the bill of rights nor the procedure. I've just completed the form and submitted all my correspondence with Jet - I will definitely keep you all posted on the outcome.

Was the ticket entirely issued by Jet? Or were these two tickets covering YYZ-BRU and BRU-OSL?

If three people are on the same PNR, can an airline IDB just one? Is there a right to stay together?

BTW, were all three on the same PNR? Was this part of a longer trip to India with a stopover in Oslo?