Nightmare on Jet Airways!
Feb 25, 2013 | 9:13 am
#16
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Hi,
I have had zero success with these people and I will NEVER fly with them again.
I was returning home from Oslo via BRU to YYZ on Jan 2012. The kicker is I was 7 mths pregnant with my first baby. They overbooked the flight BRU>YYZ and had space for only 2, there were 3 in our party. I did not want to fly without my husband and this airline did nothing, nothing for us.
I am by no means an emotional scatterbrain but I cried. I was under so much duress, they provided no assistance to me at the airport, they made me wait over 2 hours before they told us they would be sending us home via Newark, we were given seats on the BRU>EWR that were not beside one another. And when we arrived in EWR our flight home was delayed 6 hours.
I never got sick during my entire pregnancy, I vomited on the flight home. I cried it was just too much for me and when I was in EWR, I got sick. I was in bed for 2 days after I arrived home, I got the flu. It was the most horrific experience I ever had.
As soon as I was able I contacted Jet - they did nothing. I could not believe it. They finally offered me three upgrade vouchers, which I found out was equal to an upgrade from economy to business or first class for one way from YYZ >BRU. I was shocked. I contacted them again this year as I am planning on flying for the first time since that experience in April (i've been so nervous since that experience) and they have not even replied.
Any thoughts? My thought don't fly Jet - just don't.
Thanks.
I have had zero success with these people and I will NEVER fly with them again.
I was returning home from Oslo via BRU to YYZ on Jan 2012. The kicker is I was 7 mths pregnant with my first baby. They overbooked the flight BRU>YYZ and had space for only 2, there were 3 in our party. I did not want to fly without my husband and this airline did nothing, nothing for us.
I am by no means an emotional scatterbrain but I cried. I was under so much duress, they provided no assistance to me at the airport, they made me wait over 2 hours before they told us they would be sending us home via Newark, we were given seats on the BRU>EWR that were not beside one another. And when we arrived in EWR our flight home was delayed 6 hours.
I never got sick during my entire pregnancy, I vomited on the flight home. I cried it was just too much for me and when I was in EWR, I got sick. I was in bed for 2 days after I arrived home, I got the flu. It was the most horrific experience I ever had.
As soon as I was able I contacted Jet - they did nothing. I could not believe it. They finally offered me three upgrade vouchers, which I found out was equal to an upgrade from economy to business or first class for one way from YYZ >BRU. I was shocked. I contacted them again this year as I am planning on flying for the first time since that experience in April (i've been so nervous since that experience) and they have not even replied.
Any thoughts? My thought don't fly Jet - just don't.
Thanks.
Thank you for your detailed report. I am shocked about those people! All people ought to avoid an airline that makes so much stress to an expecting mother! That is rude, unprofessional and maybe even criminal. Avoid such airlines!
Last edited by AJLondon; Feb 25, 2013 at 2:06 pm Reason: Mod edit: Updated an inflammatory word
Feb 25, 2013 | 9:19 am
#17
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Huh? Why should a pregnant woman be treated any differently from any other passenger unless the pregnancy causes her to be handicapped? She chose to travel, presumably with medical approval.
Last edited by AJLondon; Feb 25, 2013 at 2:06 pm Reason: Edited quote
Feb 25, 2013 | 2:39 pm
#18
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By which carrier did you fly OSL-BRU?
Feb 26, 2013 | 1:13 am
#19
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9W offers quite a few fares to Europe using the 5th freedom rights to BRU. SN/LH usually operate the regional leg. Both don't have seamless integration with 9W, and its probably compounded by the fact that SAS handles LH/SN in OSL using Amadeus Altea. @:-)
Feb 26, 2013 | 2:07 am
#20
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Huh!? That's a point which I didn't consider! There is some truth in it. OP and other forum users, what is your opinion about MSPeconomist's input?
Feb 26, 2013 | 7:50 am
#21
Join Date: Aug 2011
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Question is until how long in your pregnancy are allowed to fly. Fatti took a risk flying at that stage of her pregnancy. Also, not wanting to fly separately is plain egocentrism. If you wanted to get home you would have taken the first flight available. Why did your sister-in-law had to go together? Could she not wait? A delayed flight is normal. AFAIAC you are being dramatic yes.
Feb 26, 2013 | 8:56 am
#22
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Whilst I am far from being a Jet fan (no surprises there) this is one area in which one can't really blame them (dammit!).
Consideration of pregnancy, amongst other things, unfortunately, is a matter of goodwill of an individual rather than regulation. It's just Russian Roulette that this happened on Jet; it could (and does) just have easily have happened on any other airline, no matter how good or bad.
The EU compensation is a whole different matter. And that too is something all airlines go to great lengths to avoid paying. You just have to demand it, if you are eligible.
Consideration of pregnancy, amongst other things, unfortunately, is a matter of goodwill of an individual rather than regulation. It's just Russian Roulette that this happened on Jet; it could (and does) just have easily have happened on any other airline, no matter how good or bad.
The EU compensation is a whole different matter. And that too is something all airlines go to great lengths to avoid paying. You just have to demand it, if you are eligible.
Feb 26, 2013 | 10:10 am
#24
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Hi again,
Lol ... You know it's good for me being on this forum. I was surprised at first and a bit taken aback by your responses but I see where you are coming from.
Before I get into anything let me answer about the flight - it was a flight booked through Jet to Oslo - that was my final destination ... the leg of the flight from BRU>OSL was on Brussels Airlines.
Actually in my correspondence with Jet - they do admit fault. They were wrong in how they handled my situation.
But I should clarify - what I am upset about is that I paid for a flight for my husband and I to fly together - and I was not granted what I paid for. The manner in which it was handled was not right and the fact that I was pregnant made it worse - because it caused me stress. And if you don't understand why that is a problem then I don't know what to say ...
I've flown around the world - and I've flown in every class first, business and economy. What happened to me wasn't right. I actually typed it out the very first time with more fact that emotion but my post got deleted and when i began typing it again I think emotion overtook me because I just get so upset when I think about it.
Thanks for your opinions - I really do appreciate hearing from different people.
Lol ... You know it's good for me being on this forum. I was surprised at first and a bit taken aback by your responses but I see where you are coming from.
Before I get into anything let me answer about the flight - it was a flight booked through Jet to Oslo - that was my final destination ... the leg of the flight from BRU>OSL was on Brussels Airlines.
Actually in my correspondence with Jet - they do admit fault. They were wrong in how they handled my situation.
But I should clarify - what I am upset about is that I paid for a flight for my husband and I to fly together - and I was not granted what I paid for. The manner in which it was handled was not right and the fact that I was pregnant made it worse - because it caused me stress. And if you don't understand why that is a problem then I don't know what to say ...
I've flown around the world - and I've flown in every class first, business and economy. What happened to me wasn't right. I actually typed it out the very first time with more fact that emotion but my post got deleted and when i began typing it again I think emotion overtook me because I just get so upset when I think about it.
Thanks for your opinions - I really do appreciate hearing from different people.
Feb 26, 2013 | 10:35 am
#25
Join Date: Feb 2004
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Fatti - Firstly, all the responses were likely from men. So that should explain that 
As for Jet, they lack in common sense more than anything - an all areas, every day. Unfortunately, they're not entirely at fault (from a legal perspective) by not considering your pregnancy or realising you might want to travel with your companion. Also, don't hold your breath on their replying, or the reply making sense if indeed there is a reply.
since they put you on an alternative and got you to their destination, you will likely not have recourse to EU compensation, either unfortunately.
Besides the overbookig mess, if you found Jet to be acceptable, then I'd say fly them again. It's very unlikely you will encounter the same problem again.
As for Jet, they lack in common sense more than anything - an all areas, every day. Unfortunately, they're not entirely at fault (from a legal perspective) by not considering your pregnancy or realising you might want to travel with your companion. Also, don't hold your breath on their replying, or the reply making sense if indeed there is a reply.
since they put you on an alternative and got you to their destination, you will likely not have recourse to EU compensation, either unfortunately.
Besides the overbookig mess, if you found Jet to be acceptable, then I'd say fly them again. It's very unlikely you will encounter the same problem again.
Feb 26, 2013 | 6:49 pm
#26
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I agree, that 9W had no obligation to treat her any differently but I also think it is common courtesy and good customer service to give a different kind of treatment to a pregnant lady. For example if I was sat on a bus and a pregnant lady got on, I would give up my seat for her out of courtesy. Don't think 9W did anything wrong but I think if there is an option, then a non-pregnant passenger should be IDB'd before a pregnant passenger. Also everything should be done to try make sure they don't have to IDB one pax on a PNR containing multiple pax.
Feb 27, 2013 | 1:00 am
#27
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Come on, please! This is irrelevant to the on-hand topic!
Sure, that's what the forum is for! We are one family.
Feb 27, 2013 | 2:32 am
#28
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As soon as I was able I contacted Jet - they did nothing. I could not believe it. They finally offered me three upgrade vouchers, which I found out was equal to an upgrade from economy to business or first class for one way from YYZ >BRU. I was shocked. I contacted them again this year as I am planning on flying for the first time since that experience in April (i've been so nervous since that experience) and they have not even replied.
Any thoughts? My thought don't fly Jet - just don't.
Thanks.
Any thoughts? My thought don't fly Jet - just don't.
Thanks.
.. btw what did you contact them for and what's the reply you expecting ?
Feb 27, 2013 | 3:36 am
#29
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Whaaat! The OP wants to fly AGAIN with that airline? I have no words for that! Is the whole discussion only a hoax?
Feb 27, 2013 | 4:45 am
#30
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it is easy to punch an airline down. I agree 9W may not be the best of airlines at this point of time, but if we deal with facts, it would be better. request OP to restate the facts as they happened.