Jul 11, 2018, 12:05 pm
Last edit by: jbfield
- Login problems: If you have trouble logging into the Iberia website, type in your number and password by hand instead of using autocomplete. For some people this fixes login issues.
- Partner awards: Many flights on partners will not be available as one-way. You must redeem AA flights as a round trip for example
- Cancellations: Iberia awards on AA cannot be cancelled.
Iberia Plus offer 9000 per booking 21/JUN to 24/JUN on iberia.com
Terms and conditions of the offer are to be found here in post 14.
Data Points for those whose points did not post in the initial batch on 3-4 July.
Please do a separate data point for each account. If you opened accounts for others (spouse, child, parent, etc), please make a separate entry for each account you opened. Please follow the formatting below so we have some consistency. If you're a new user and can't post to the wiki, please post your data point as a reply to the thread and someone will add it to the wiki on your behalf.
Format
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
USER / OWNER / ACCT / YEAR / DOCS? / VERIFIED? / POSTED? / # PTS / MISSING / DENIAL REASON / FURTHER STEPS
Legend
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
USER: Your FT username
OWNER: SELF or WIFE/CHILD/MOM/DAD/etc. Owner of the account (i.e. the name on the account).
ACCT: NEW or OLD. New = created during promo period. Old = created prior to promo period.
YEAR: Optional. Year account opened.
DOCS?: DOCS or NO DOCS. Did you submit identity documentation to IB?
VERIFIED: VERIFIED or UNVERIFIED. Has IB actually verified the docs you submitted yet (via email confirmation)?
POSTED?: POSTED or NOT POSTED. Points posted to account?
# PTS: How many points have posted to the account so far?
MISSING: How many points (that were expected) did not actually post?
DENIAL REASON: If you've been denied or are in limbo, what was the reason stated? INCONSISTENCIES, REFUNDS, WAITING, etc.
FURTHER STEPS: Have you done anything further to contact IB about the issue? What have you done? Complaints to DOT, EU, IB, etc. or NONE
mickeyjaw / SELF / OLD / 2016 / NO DOCS / NA / PARTIALLY POSTED / 45k PTS / 9k MISSING / WAITING / NONE
swingaling / WIFE / NEW / 2018 / DOCS / VERIFIED / POSTED / 0 PTS / 90k MISSING / INCONSISTENCIES / DOT and IB
Surface Interval / Wife / New / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 90k PTS / 0k MISSING / WAITING / NONE
Diannap / Self / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Diannap / Husband / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 9k MISSING / WAITING / NONE
Junior_2J&K / Self / NEW / 2018 / DOCS / UNVERIFIED / POSTED on 07/17 / 0 PTS / 90k MISSING / WAITING / IB - canned response
OC_Matt / Self / Old / 2015 / NO DOCS / N/A /POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 8/21)
OC_Matt / Wife / New / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / NONE (updated 7/17)
OC_Matt / Friend / New / 2018 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
OverTheHorizon / Self / 2013 / NO DOCS / N/A / POSTED / 81k PTS / 9K MISSING / NONE / IB - canned response to detailed email, waiting and seeing !!
FlyingPenguin / SELF / NEW / 2018 / DOCS / UNVERIFIED / NOT POSTED / 0 PTS / 90k MISSING / WAITING / NONE
zsc / self / old (dormant) / 2017 / NO DOCS / N/A / POSTED / 90k PTS / 0 MISSING / DONE / NONE
DeJar/ self / New (old account inaccessible) / 208 / Docs / Verified / 0pts / 90k Missing / DECLINED 07/20/2018 (requesting reconsideration) / None - notice frim IB seems to confirm promo Avios will be posted
zebranz / Self / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #1son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / WAITING / IB - Recvd 17 Jul 81K-9K just showed up without asking- 18 July!
zebranz / #2son / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
zebranz / daughter-in-law / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / IB - Recvd 17 Jul 90K
Bobdh13 / SELF / NEW / 2018 / DOCS / VERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 18 JULY
Bobdh13 / BROTHER / NEW / 2018 / DOCS / UNVERIFIED / POSTED / 90k PTS / 0 MISSING / DONE / RECEIVED 19 JULY
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
elmoufoken / SELF / New / 2018 / DOCS / UNVERIFIED / NOT POSTED / 90K PTS / Duplicate Account / IB+ call center operator confirmed I dont have duplicate account, Sent email to IB+ with doc and form, account still locked. 9 of 10 booking got cancelled by them without my instruction, deposit of 7 out of 8 have not been refunded. 1 booking still alive.
jbfield/ SELF/ OLD / many years ago / No Docs / NA / POSTED / 81k PTS / 9000 MISSING / IB Agreed they should be credited / Chased up multiple times. RECEIVED 20 Nov '19
Iberia Plus offer 9000 per booking, 21 to 24 June 2018 on iberia.com
Jul 3, 2018, 8:32 pm
#1126
Join Date: Jul 2018
Posts: 10
Jul 3, 2018, 8:34 pm
#1127
Join Date: Jul 2018
Posts: 183
"Conditions = pay the tickets + Avios Account."
Yup, and they can do that however they see fit.
It's just plain common sense to allocate them first to those who had accounts prior to the promotion, and then to those who opened accounts to take advantage of it. It's a commercial decision and as long as they award the Avios to those who purchased tickets, they've fulfilled their end of the bargain.
You're getting what you paid for. The fact that others are getting them first is irrelevant. If that upsets you, then don't give them your business. They know which passengers account for most of their revenue - those are the people they need to keep happy. But you're getting what you were promised.
Yup, and they can do that however they see fit.
It's just plain common sense to allocate them first to those who had accounts prior to the promotion, and then to those who opened accounts to take advantage of it. It's a commercial decision and as long as they award the Avios to those who purchased tickets, they've fulfilled their end of the bargain.
You're getting what you paid for. The fact that others are getting them first is irrelevant. If that upsets you, then don't give them your business. They know which passengers account for most of their revenue - those are the people they need to keep happy. But you're getting what you were promised.
Jul 3, 2018, 8:36 pm
#1128
Join Date: Mar 2013
Location: VIC, Australia
Programs: QF WP, SQ & VA Gold, IHG Spire AMB, HH Diamond + BA, AA, CX
Posts: 126
This might sound stupid, but how do you know if your account is locked? I can login fine, but when I go to my profile, I get prompted to login again, at which point it says I'm not eligible to change the same on reservations (which I'm not trying to do anyway, which makes me think it's a website issue).
No points posted yet, old IB account with previous activity, bought tickets from both the UK and ES sites while logged in, all reservations showing in my account fine, so I haven't bothered pestering IB about it yet.
No points posted yet, old IB account with previous activity, bought tickets from both the UK and ES sites while logged in, all reservations showing in my account fine, so I haven't bothered pestering IB about it yet.
Jul 3, 2018, 8:47 pm
#1130
Join Date: May 2017
Programs: UA, Latam, Delta, AA
Posts: 106
FORM: https://www.iberia.com/ibcomv3/conte...bloqueopin.pdf
attach a copy of the doc that you cited on the form.
send it to [email protected]
attach a copy of the doc that you cited on the form.
send it to [email protected]
Jul 3, 2018, 8:47 pm
#1131
Join Date: Jun 2006
Location: between Albuquerque and Santa Fe
Programs: Kimpton Inner Circle; IHG Spire elite; Marriott & SPG Gold, r
Posts: 838
I sent in a completed form and a photo of my passport info page yesterday. My account is locked.
1. send an email to [email protected]
2. attach photo of info page of passport
3. form is here:https://www.iberia.com/ibcomv3/conte...bloqueopin.pdf
4. write your Iberia Plus number in the subject of your e-mail.
1. send an email to [email protected]
2. attach photo of info page of passport
3. form is here:https://www.iberia.com/ibcomv3/conte...bloqueopin.pdf
4. write your Iberia Plus number in the subject of your e-mail.
Jul 3, 2018, 9:02 pm
#1134
Join Date: May 2017
Programs: UA, Latam, Delta, AA
Posts: 106
Jul 3, 2018, 9:25 pm
#1135
Join Date: Feb 2006
Location: ORF
Programs: UA Silver, MR titanium
Posts: 2,020
Jul 3, 2018, 10:30 pm
#1137
Join Date: Jun 2013
Posts: 630
I sent in a completed form and a photo of my passport info page yesterday. My account is locked.
1. send an email to [email protected]
2. attach photo of info page of passport
3. form is here:https://www.iberia.com/ibcomv3/conte...bloqueopin.pdf
4. write your Iberia Plus number in the subject of your e-mail.
1. send an email to [email protected]
2. attach photo of info page of passport
3. form is here:https://www.iberia.com/ibcomv3/conte...bloqueopin.pdf
4. write your Iberia Plus number in the subject of your e-mail.
It's funny. my account is unlocked (was never locked to begin with, just a mistake on my side where I entered the wrong pin code) anyway, it's 1 year old account, purchased tickets on 6/24 and didn't get the miles.
I called Iberia today and they checked the reservation numbers and said everything looks good, rest assured you will get the miles, there's just one more thing you need to do... send us an email yada yada, exactly as you specified. This makes no sense.
Jul 3, 2018, 10:52 pm
#1138
Join Date: Aug 2017
Location: Cape Town, ZA
Programs: BA Silver
Posts: 61
Crediting flight to ‘activate’ account?
Flying a short haul BA flight today, and thinking of crediting it to my new IB account (created 23 June) to see if that activity gets the account “active” - what are thoughts on this potentially working? Certainly would show that I’m a human and not a fake/pet account 😝
As a data point: New account, no avios yet. Booked 10 OVD-MAD flights on 24 June. IB Plus number held in my booking, as I created the account the day before bookings. Bookings made in UK, and account registered in UK. Was locked out yesterday, but used the App PIN reset.
As a data point: New account, no avios yet. Booked 10 OVD-MAD flights on 24 June. IB Plus number held in my booking, as I created the account the day before bookings. Bookings made in UK, and account registered in UK. Was locked out yesterday, but used the App PIN reset.
Jul 3, 2018, 10:59 pm
#1139
Join Date: Jan 2017
Programs: EY plat, TK plat, UA 1K, AF plat, AS MVP75K
Posts: 197
-booked at the last day of the promotion
-account created in 2016
-i am not from any of targeted website regions however i booked at english version of spansih website
-booked 10 trips for next year and fortgot to enter my IB plus number at one reservation and added it later at manage my booking
-received 81.000 miles today(that one i forgot to put my IB plus number upon making reservation is missing)
-account created in 2016
-i am not from any of targeted website regions however i booked at english version of spansih website
-booked 10 trips for next year and fortgot to enter my IB plus number at one reservation and added it later at manage my booking
-received 81.000 miles today(that one i forgot to put my IB plus number upon making reservation is missing)
Jul 3, 2018, 11:47 pm
#1140
Join Date: Jun 2013
Posts: 1,225
-booked at the last day of the promotion
-account created in 2016
-i am not from any of targeted website regions however i booked at english version of spansih website
-booked 10 trips for next year and fortgot to enter my IB plus number at one reservation and added it later at manage my booking
-received 81.000 miles today(that one i forgot to put my IB plus number upon making reservation is missing)
-account created in 2016
-i am not from any of targeted website regions however i booked at english version of spansih website
-booked 10 trips for next year and fortgot to enter my IB plus number at one reservation and added it later at manage my booking
-received 81.000 miles today(that one i forgot to put my IB plus number upon making reservation is missing)