HR St. Louis at The Arch (formerly Waterfront) REVIEW - MASTER THREAD
Sep 25, 2013, 7:08 am
#62
No longer used by Hyatt; use World of Hyatt Concierge
Join Date: Jul 1999
Posts: 1,628
Oct 21, 2013, 4:44 am
#63
Join Date: Feb 2003
Location: USA & UK -- AA EXP 3.5MM, Hyatt Diamond, SPG Plat, Avis President's Club
Posts: 6,411
Just finished a one-night stay. I am very impressed with this property. This hotel's greatest asset is probably their staff. Everyone is so incredibly friendly and helpful.
As a Diamond, I was upgraded to a large room on the club floor with a good view of the arch. The Regency club was amazingly great. The hotel's location can't be beat and $3 parking is available within easy walking distance.
I could go on and on but let's just say that this hotel is very solidly within my top 3 Hyatt experiences ever. Perhaps it's because I wasn't expecting much, I was very pleasantly overwhelmed by how nice, friendly, comfortable and elegant this hotel actually is.
As a Diamond, I was upgraded to a large room on the club floor with a good view of the arch. The Regency club was amazingly great. The hotel's location can't be beat and $3 parking is available within easy walking distance.
I could go on and on but let's just say that this hotel is very solidly within my top 3 Hyatt experiences ever. Perhaps it's because I wasn't expecting much, I was very pleasantly overwhelmed by how nice, friendly, comfortable and elegant this hotel actually is.
Oct 21, 2013, 9:20 pm
#64
Original Member and FlyerTalk Evangelist
Join Date: May 1998
Location: Kansas City, MO, USA
Programs: DL PM/MM, AA ExPlat, Hyatt Glob, HH Dia, National ECE, Hertz PC
Posts: 16,579
I'm pretty happy to stay at this hotel for $41 through Priceline, but I'd hardly consider it to be 'elegant', the rooms I've been in are sorely in need of maintenance usually and are quite small, even if they do have a nice view of the arch and Mississippi River. My last stay they billed me for internet and a phantom gift shop purchase, had to call to get that fixed. The stay before they did not have towels in my bathroom, which I did not realize until I was finished my shower, they promised to credit me a night's worth of GP points when I asked to speak with the manager, had to follow up to get them to deliver on that promise.
Oct 21, 2013, 10:28 pm
#65
Join Date: Feb 2003
Location: USA & UK -- AA EXP 3.5MM, Hyatt Diamond, SPG Plat, Avis President's Club
Posts: 6,411
I had a newly renovated club room which was huge. I've stayed in suites (at other properties) which are quite a bit smaller (than the room I stayed in at this hotel). Billing, towels, room condition were all great.
I'm pretty happy to stay at this hotel for $41 through Priceline, but I'd hardly consider it to be 'elegant', the rooms I've been in are sorely in need of maintenance usually and are quite small, even if they do have a nice view of the arch and Mississippi River. My last stay they billed me for internet and a phantom gift shop purchase, had to call to get that fixed. The stay before they did not have towels in my bathroom, which I did not realize until I was finished my shower, they promised to credit me a night's worth of GP points when I asked to speak with the manager, had to follow up to get them to deliver on that promise.
Oct 26, 2013, 7:36 am
#66
Join Date: Aug 2008
Location: MCO
Programs: DL-DM/1MM, HILTON-DIA, .HYATT-DIA/GLOB , IHG-PLT,HERTZ 5*, NATIONAL ES
Posts: 8,691
I'm pretty happy to stay at this hotel for $41 through Priceline, but I'd hardly consider it to be 'elegant', the rooms I've been in are sorely in need of maintenance usually and are quite small, even if they do have a nice view of the arch and Mississippi River. My last stay they billed me for internet and a phantom gift shop purchase, had to call to get that fixed. The stay before they did not have towels in my bathroom, which I did not realize until I was finished my shower, they promised to credit me a night's worth of GP points when I asked to speak with the manager, had to follow up to get them to deliver on that promise.
This does not let the hotel off the hook, but just say'n....
Mar 29, 2014, 9:34 am
#69
Join Date: Jul 2012
Posts: 2
Avoid the property at all cost.
I was just at the club. They have a few bagels and essentially nothing else. The property manager Chris is the most unhelpful management I have ever talked with. They will stick to the bare minimum of the diamond benefit. The junior suite I am staying at faces Crown Plaza where naked people are "enjoying" the near freezing weather in the balcony. You are better off staying at a Hyatt Place where you can at least get some hot items.
I was just at the club. They have a few bagels and essentially nothing else. The property manager Chris is the most unhelpful management I have ever talked with. They will stick to the bare minimum of the diamond benefit. The junior suite I am staying at faces Crown Plaza where naked people are "enjoying" the near freezing weather in the balcony. You are better off staying at a Hyatt Place where you can at least get some hot items.
Mar 29, 2014, 10:51 am
#70
Join Date: Jul 2005
Location: ORD-LAS
Programs: UA MM 1K, Hyatt Globalist, Marriott Titanium Elite
Posts: 4,419
I have stayed 3 times and each stay was good. The only problem was the lounge is pretty bad. It's spacious, but this is a property that probably doesn't need a lounge. The guy in the lounge is friendly but the lounge is always empty as they really don't have any offerings but some bad bagels. They did have salmon for breakfast, but it looked like it was sitting out for a long time with no ice under.
The rooms have always been spacious and I've always faced the arch.
The rooms have always been spacious and I've always faced the arch.
Mar 29, 2014, 11:21 am
#71
Join Date: Feb 2003
Location: USA & UK -- AA EXP 3.5MM, Hyatt Diamond, SPG Plat, Avis President's Club
Posts: 6,411
My experienced at this property (as recently as October 2013) have all been overwhelmingly positive. I found the breakfast in the lounge to be more than adequate. Perhaps there's a misunderstanding about the opening hours for breakfast? If you visit the lounge outside of breakfast hours, it can be mighty slim pickin's. The staff at this hotel really shines. I'll be back at the property in a few weeks and I do hope to find it as wonderful as on previous visits.
May 7, 2014, 7:28 am
#72
Join Date: Jul 2012
Location: STL
Programs: Hyatt Platinum, Hilton Gold
Posts: 521
I was just checking out this hotel and noticed that it is only 8k points for a standard room! If you check the award chart, you will see that for a category 4 hotel it takes 15k points! Also, Points + Cash is 7,500 + $100, so this current 8K deal lets you come out ahead.
May 7, 2014, 9:15 am
#74
Join Date: Nov 2006
Location: Chicago, IL
Programs: AA EXP & AAirpass, Hyatt Courtesy Card, SPG Platinum
Posts: 991
It's a category 2 hotel. Hence the 8k/night. Points and cash would be 4k plus $55.