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Hyatt Regency London the Churchill REVIEW - MASTER THREAD

Hyatt Regency London the Churchill REVIEW - MASTER THREAD

Old Sep 1, 04, 3:15 pm
Original Poster
Join Date: Feb 2002
Location: DEN (Boulder) ~ UA 1K, Hyatt Diamond, US Gold, Marriott Platinum, Starwood Gold, LH SEN
Programs: Hyatt, United, Starwood, USAir, Marriott, Lufthansa, Hilton
Posts: 1,514
Hyatt Regency London the Churchill REVIEW - MASTER THREAD

First off, can I just say, "Fabulous!" I mean Fabulous! Top to bottom, this place did it right...

Okay, Jeff took a vacation day on Friday. We left here early (7AM Dusseldorf time, arriving 7 London time ...) We got to the Hyatt at 8somethingAM... Our room ... on the regency club floor ... was ready for us to check in. How fab was that!!!

They saw Nick and asked if we needed a crib? (it was in our reservation, but as long as they took care of it...) Plus they sent up a full bottle of Shampoo and a full bottle of baby powder for him...

We checked into room 830. Nice, but not big. It was nice. Period. Enough said. Bed nice. Bathroom nice. Nothing incredible, but new and nice and great...

The club was FABULOUS in our opinion...

INCREDIBLE SERVICE! Tatiana is FABULOUS. We did not meet her husband, but he works downstairs... Richard and Rodrigo bent over backward to do everything for Nick. They continued to drag the high chair in and out. They scrubbed it clean. There were a number of sets of families with kids.

We received a diamond amenity without asking ... two LARGE bottles of water and a bottle of red.

It was FABULOUS...

Nice food ...

Great bread for toast
other bread for toast
chocolate croissants (okay...)
fruit salad
incredible straw berries
cold cuts
yummy oj

During the day:
yummy cookies

Champagne (Mercier --- by Moet and Chandon)
Mixed Drinks
Beer (Carlsburg)
Chocolate covered strawberried
Chocolate covered orange fruit
Tomato and Mozzarela appetizer
Other pate
Other appetizers that varied by day
cut up vegetables (celery, carrots, cucumber, peppers)

All day long: (6AM - 11PM):
water with bubbles
water without bubbles

It was a nice location. Easy to walk around with the Bugaboo...

Nick was not too happy with the first crib and they brought up a different one. That has never happened (that Nick has not instantly fallen asleep!) They were fabulous...

Top to Bottom ... FABULOUS!!!

And as a bonus...on our Eurowings flight home (we were supposed to be on a full service LH flight, but after 3 hours they brought in a EW plane ...)

Gisele Bundchen and Leonardo Dicaprio were sitting next to us!!!
BoulderHyattHopper is offline  
Old Sep 4, 04, 8:54 am
Join Date: Dec 2001
Location: Here and there...
Posts: 1,501
Originally Posted by BoulderHyattHopper
I could SWEAR it said Moet and Chandon in tiny print below the label...

It was good, that is for sure!
I will check the brand for you at 6pm today.

As I was upgraded to RC room (on the 8th floor), my access to the lounge was no problem. Interesting though, I received this message from the Reservation prior to check-in..."If is available at check in time, you will get an
upgrade to a Regency Club room. If not available you have acess to the Regency Club lounge and an upgrade to the next best available room."

Not to mention, if the hotel decides to extend the lounge invitation to Diamond members on non-RC floor even after 9/1, that is no problem for us.

Marriott Park Lane has been my choice of hotel in London, but this Churchill might be a new winner. Although Marriott has way better gym and swimming pool. RC concierge said they allow diamond members 2pm (or 3 at the latest) check-out.
FlyMan is offline  
Old Sep 14, 04, 1:20 pm
Join Date: Aug 2000
Location: Seattle, WA
Programs: Alaska 75K - MM, defender of shoes on the carpeted bulkhead 4ever, AA LT PLT, Hyatt Glob, HH Dia
Posts: 7,384
Churchill staff was fantastic. Taller half told Gitta on the front desk that she should transfer to the PH Vendome and give them lessons in guest relations.

Even Taller half said that she would stay there again and she's quite partial to the Royal Horseguards.

lalala is offline  
Old Sep 16, 04, 12:04 pm
Join Date: Feb 2002
Location: Boston, MA, USA
Posts: 180
Stayed for 4 nights over UK August Bank Holiday weekend.

No problem with Diamond upgrade to RC level. I produced my suite upgrade cert and RC concierge said that I could use it, but the available suite was not yet ready for occupancy. I was prepared to wait, however, she suggested that I occupy the original room and move once it was ready -- now that is service!

Overall my son and I had an excellent experience.

In 2005, the hotel will probably be given the funds to refurbish. It does need some work, but the employees more than make up for any frayed carpet!

Great location, close to Marks & Spencers and Selfridges food halls
Flyer Jon is offline  
Old Sep 16, 04, 1:18 pm
Join Date: Aug 2000
Location: Seattle, WA
Programs: Alaska 75K - MM, defender of shoes on the carpeted bulkhead 4ever, AA LT PLT, Hyatt Glob, HH Dia
Posts: 7,384
post office across portman square was a plus for us on this trip!

lalala is offline  
Old Nov 29, 04, 3:21 am
Join Date: Jul 2003
Location: Baltimore - Hyatt Lifetime Diamond/Courtesy Card, UA 2M
Posts: 994
Brilliant Diamond treatment here! I am currently in the hotel, and have been upgraded to a suite for the second time in a week on FFNs. The first time last week, they accomodated us with a 2 bedroom suite for a total "cost" of one FFN. And no problem checking in at 9 AM. Club access was provided without question, as well as the amenity. (BTW, it seems that you could use the club anyway, as no key is required, and nobody asks for your room number.)

But $50 for parking (no in and out) and $40 fish and chips for two (outside of the hotel) reminds me that the class system is still enforced here with economics. (One order of fish and chips via room service is $42!!!)

Last edited by divaof travel; Nov 29, 04 at 3:47 pm Reason: till
divaof travel is offline  
Old Nov 29, 04, 6:47 am
Join Date: May 1999
Location: Central New Jersey
Programs: UA-Platimum 2 MM, HH-Gold, MR-Lifetime Gold, Hyatt-Discoverist
Posts: 6,237
Great to hear Diamonds are still treated well at this property!! I'll be there this Sat (capping my double EQM for 1K at UA + my final # 25 STAY at Hyatt for '05 Diamond status + my 3rd FFN for current promo --not to mention this stay will be on the 'old' FFN promo (graciously extended by GP). And while I've never received a suite, a nice room on the RC floor close to the lounge suits me just fine for my one night quasi Hyatt/UA run
mauld is offline  
Old Dec 6, 04, 6:30 am
Join Date: May 1999
Location: Central New Jersey
Programs: UA-Platimum 2 MM, HH-Gold, MR-Lifetime Gold, Hyatt-Discoverist
Posts: 6,237
Hyatt London did not dissappoint!

I stayed this past Sat night at the Hyatt Churchill on a FFN. . I arrived at the hotel around 9:30 am and immediately went to the front desk on the main floor with the assumption I was not going to get an RC room. (The day before I left I checked Hyatt's website, and it appeared the hotel was sold out-- so I was prepared to NOT get an RC room). They told me unfortunately my room wasn't ready---but the good news was that I was upgraded to a suite!! (I still thought no RC for me). I left my luggage and walked over to Bond street to do some shopping. I arrrived back to the hotel around 12:30 and was given my room key (Room 934), a suite on the RC Floor . Here are some pics:

So not only during a sold out period, but on a free night, Hyatt Churchill knows how to treat Diamonds! After a quick drink in the bar (9gbp) and a calling card phone call home (1.5gbp)-- my total bill (on my MasterCard, of course--for an ongoing FFN) came to a whopping 10.5 gbp or US$21
mauld is offline  
Old Dec 6, 04, 10:52 am
Join Date: Feb 2000
Location: San Francisco (Marin County), CA
Programs: UA Lifetime 1K, AA Lifetime ExecPlat, LH HON Circle, SQ PPS Solitaire, Hyatt Courtesy Card
Posts: 2,979
I have leaned away from this hotel after staying at the property in 11/03 when it was still an Intercontinental, because I had perhaps the worst mattress ever in any hotel, period. I have some back problems and I really need good support. Can any of you who have stayed there comment on the mattresses - did they seem new? are they properly firm / not sagging? I am wondering if Hyatt replaced them on taking over.
thesilb is offline  
Old Jan 6, 05, 8:53 pm
Join Date: May 2004
Programs: UA2mm,HGPdiamond, AAExPlat, MarriottGold
Posts: 335
Thanks for this info on the Churchill! I loved the Carlton Tower when it was a Hyatt and ALWAYS stayed there when I was in London. Have been using Marriott since Hyatt lost CT. Now I've just booked 3 nights next month at the Churchill and am interested after reading all of these great comments about the property and the staff.

The staff ALWAYS seems to make or break a property. Example, Hyatt Waikiki. The Staff, especially the RC staff, make the property special.

I'll give my report back once I've returned from my trip in mid February.

PSGlenn is offline  
Old Jan 7, 05, 2:03 am
Join Date: Jun 2004
Location: SXB
Programs: FB Silver, BA Silver, BD Gold rememberer, IHG Diamond Royal Ambassador, Hilton and Marriott Gold
Posts: 2,549
Last time I was there, the bed were standard Hyatt bed, IIRC.
Richelieu is offline  
Old Jan 8, 05, 6:37 pm
Moderator: Luxury Hotels and FlyerTalk Evangelist
Join Date: Sep 2002
Location: Palo Alto, California,USA
Posts: 17,754
I'm in the hotel now and the room I am in (as a Diamond, I was upgraded to a nice suite) has clearly been remodeled recently. About the only things they didn't do are upgrade the shower or add extra electric plugs convenient to the desk. They provided an extension cord when I asked but there really should be one automatically provided in each room.

I would definitely stay here again, but peeping into the regular rooms, they look rather smallish. So it's correct to brand this hotel as a HR, rather than a GH or PH.

Parking is a major problem but it is going to be a major problem anywhere close to Oxford St. At least they have a parking lot underneath, although it doesn't seem to be run by the hotel. And yes, the posted sign does say GBP25 a day with no mention of in-and-out privileges for guests.

The hotel is a few blocks inside the congestion charging area, so if you arrive or leave during the day M-F, you will have to pay that fee too.
RichardInSF is offline  
Old Jan 10, 05, 10:29 am
Join Date: Dec 2002
Location: Gold Country, California
Programs: Hilton Gold, IHG Diamond Ambassador, Hyatt Globalist
Posts: 1,175
Looks like everyone gets upgraded to a suite on FFNs but me. Normally I would never even bother to ask with FFNs, but I'd read here it was a common occurrence so I sent an e-mail prior to my stay the end of Sept. Mentioned that it was my mother's 74th birthday, and I even offered to use my Diamond suite upgrade cert. Received a reply that they would upgrade us. When we arrived they absolutely wouldn't do it--said not on FFNs. I had the cert but not the e-mail or name of the person who confirmed. This was the last stop at the end of a 21-day marathon trip through Europe, so I didn't press the issue since by that point I was exhausted. Received a room on the RC floor with 2 very comfortable twin beds and view of trees in the park across the street. Room was nice enough and big enough for 2--like they say, we weren't in the room much anyway. Nice RC and very helpful staff. Also, paid for a 60-minute card for internet access on their computers in the lobby. For some reason, the time never got deducted each time I used it, so I considered that a perk. My mother enjoyed the fruit basket--especially that hairy looking fruit from Thailand.
Steph58 is offline  
Old Jan 10, 05, 2:13 pm
Moderator: Luxury Hotels and FlyerTalk Evangelist
Join Date: Sep 2002
Location: Palo Alto, California,USA
Posts: 17,754
Originally Posted by RichardInSF
I'm in the hotel now and the room I am in (as a Diamond, I was upgraded to a nice suite)
Originally Posted by broadwayboy
Did you ask for an upgrade at check in or was it just by chance? I am going to have a 3 night stay in March on FFN.
I didn't ask, but I also wasn't on FFNs, it was a paid stay.
They don't seem to have many suites, maybe only 2-3 per floor, at the ends of the hallway that's in front of you when you come off the elevator. So there aren't that many to upgrade to in the first place.
RichardInSF is offline  
Old Jan 10, 05, 5:38 pm
Join Date: Jan 2005
Location: Sydney
Programs: QF Gold
Posts: 33
Just returned from a UK/France trip including a 5 night stay (Regency Club King) at the Churchill. The RC concierge informed me the hotel was still part way through a renovation, but despite this it remains a good quality hotel, seemingly orientated toward business travellers. Friendly and warm service experienced in every encounter with staff, and very efficient housekeeping. (Leaving my room at 4pm, returning at 6 to find room made up and amenities restocked.)
Most cab drivers aren't aware of it's new moniker, so refer to it as the Churchill on Portman Sq. and you'll be fine.
Oneworld_Flyer is offline  

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