Stayed for 4 nights over UK August Bank Holiday weekend.
No problem with Diamond upgrade to RC level. I produced my suite upgrade cert and RC concierge said that I could use it, but the available suite was not yet ready for occupancy. I was prepared to wait, however, she suggested that I occupy the original room and move once it was ready -- now that is service!
Overall my son and I had an excellent experience.
In 2005, the hotel will probably be given the funds to refurbish. It does need some work, but the employees more than make up for any frayed carpet!
Great location, close to Marks & Spencers and Selfridges food halls