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-   -   Problems with the Hyatt app/website - MASTER THREAD (https://www.flyertalk.com/forum/hyatt-world-hyatt/2064795-problems-hyatt-app-website-master-thread.html)

River in Sight Jul 14, 2024 4:44 am


Originally Posted by khabah (Post 36374374)
Is anyone experiencing app issues today? I’ve been logged out automatically twice and have been dealing with endless loading, nothing loading and lots of error messages - all this over the span of three hours.

Same here, although I routinely get logged out of the app so that part isn’t new - but it does seem worse than usual today.

ElevatorEnthusiast Jul 14, 2024 5:26 am

All of my upcoming stays disappeared from the app a few days ago - took minutes of the near-endless spinning after a refresh to get them to load again.

Zorak Jul 14, 2024 8:25 am


Originally Posted by khabah (Post 36374374)
Is anyone experiencing app issues today? I’ve been logged out automatically twice and have been dealing with endless loading, nothing loading and lots of error messages - all this over the span of three hours.

I was seeing a lot of this at the beginning of your time range (I'm assuming you posted towards the end of the "span of three hours") -- stays/activity very slow to load, lots of time with the animated "loading" graphic with the sun/moon rotating around the building, booking searches taking an extremely long time or just failing a lot of the time. The website was giving errors during this period as well.

It seems better now though.

I wonder if they were doing system maintenance this weekend and the one prior, but one would hope they'd have the courtesy to post a notice if that were going on (maybe there was one somewhere and I missed it, dunno)

coach_tressel Jul 24, 2024 2:20 pm

Inconsistent dates when booking on the app
 
About had a heart attack booking a pre-paid reservation for later this year. After completing the booking the confirmation page was off by one day on my dates. Once the stay showed up in the "Stays" section on the app the dates were correct but it definitely gave me pause. I went back to book another set of dates and sure enough the same behavior occurred (see pix). Anyone else notice this?
https://cimg7.ibsrv.net/gimg/www.fly...cae9e2ebc7.jpg
https://cimg8.ibsrv.net/gimg/www.fly...3c115a238f.jpg
https://cimg0.ibsrv.net/gimg/www.fly...625338d1ec.jpg
this?

jasonvr Aug 11, 2024 3:17 pm

All hotels showing "contact hotel" regardless of what date I choose. No ability to book in the app

rhg247 Aug 11, 2024 6:07 pm


Originally Posted by jasonvr (Post 36445441)
All hotels showing "contact hotel" regardless of what date I choose. No ability to book in the app

Same. Seems like these glitches are happening more often lately

59Impala Aug 12, 2024 1:46 pm

When I tried to change dates on an existing reservation, I was forwarded to the regular website of the hotel and did not stay in the app, but could book a new reservation.
this for all reservations I checked on Sat/Sun.

seems to be fixed again.

vegasbased Sep 2, 2024 6:45 pm

The app is currently saying “Contact Hotel” when I try to make a hotel booking.

ElevatorEnthusiast Sep 3, 2024 8:02 am

Can they please stop making the fonts as ugly as possible? Just updated to version 6.0 on iOS.

https://cimg0.ibsrv.net/gimg/www.fly...0f14be7a0.jpeg

Cmag211 Sep 4, 2024 7:28 am

Not a fan of the design in the iOS update either, but the app seems way faster and more stable for me since the update. I hope it lasts.

iluvdoco Sep 21, 2024 8:43 am

The app used to have a function where you could clear all searches. I LOVED that capability. However since the update "Clear All" has disappeared. Instead there's a limit on the number of searches displayed.

myperks Sep 21, 2024 7:52 pm


Originally Posted by iluvdoco (Post 36541544)
The app used to have a function where you could clear all searches. I LOVED that capability. However since the update "Clear All" has disappeared. Instead there's a limit on the number of searches displayed.

i have the most updated iOS version and the "Clear All" is still there.

iluvdoco Sep 22, 2024 6:05 am


Originally Posted by myperks (Post 36542511)
i have the most updated iOS version and the "Clear All" is still there.

Jealous. I have the latest Android version and it's most definitely gone.

iluvdoco Oct 4, 2024 7:32 am

Great news! The most recent Android update restored the "Clear All" functionality. Thanks Hyatt app coders!

ElevatorEnthusiast Dec 18, 2024 2:20 pm

Oh, my, some QA is needed on spelling!

https://cimg6.ibsrv.net/gimg/www.fly...e1c8f531d.jpeg


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